Summary
Work History
Education
Skills
Languages
Timeline
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Jimena Gomez Lopez

Falls Church,VA

Summary

Dynamic professional with experience at UPS, excelling in package handling and efficient loading. Proven ability to maintain cleanliness and organization while managing high-pressure situations. Recognized for active listening and quick problem-solving skills, ensuring customer satisfaction and operational excellence in fast-paced environments.

Work History

Preloader

UPS
  • Adhered to quality control standards by routinely inspecting packages for damage or discrepancies before loading.
  • Implemented time management techniques to balance competing priorities during fast-paced shifts.
  • Collaborated with team members to maintain a clean, organized workspace for efficient operations.

Customer Service Cashier

Bed Bath & Beyond
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Host

IHOP
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Education

Justice HS
Falls Church, VA

Skills

  • Customer service
  • Leadership
  • Maintains organized and tidy workspace
  • Strong attention to detail and ability to follow instructions

Languages

Spanish
Native or Bilingual

Timeline

Preloader

UPS

Customer Service Cashier

Bed Bath & Beyond

Host

IHOP

Justice HS

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Jimena Gomez Lopez