Jimena Gonzaga Guzman

- Managed 8-12 hour kitchen shifts, beginning before sunrise, or ending late at night.

- Organized and prepared high volume catering orders up to 2,500$ in value, ensuring quality food, service, and timely delivery.

- Maintained clean and well-organized production areas to avoid violations or unnecessary delays due to impediments.

- Conducted routine inspections to guarantee food quality and compliance with CFA SAFE regulations.

- Trained new employees and delegated daily tasks and responsibilities in order to maintain an efficient work flow.

- Ensured Team Members were well-informed and held accountable for following company policies.

- Determined ideal times for Team Member breaks, training, cleaning, and labor cuts.

- Moved quickly, accurately, and with effective communication.

- Worked with high pressure high temperature machinery.

- Available to determine bottle necks and shift gears at a moment's notice to help in any area of the restaurant, including Front of House positions, during lunch and dinner rushes.

- Provided friendly and empathetic customer service.

- Maintained a professional, compassionate, and attentive attitude towards grieving families during bilingual viewings, mass, and burial services

- Staged the viewing room/flowers/body in a manner respecting the dignity of the deceased

- Assisted funeral director in loading/unloading caskets, and transferring deceased between funeral home, churches, and burial sites

- Coordinated with priests and funeral director about each family's personalized service

- Answered questions and facilitated concerns towards funeral director

- Made announcements at viewings and directed families during mass services

- Picked up bodies from hospital on occasion

- Received large payments from families for funeral services

- Cleaned funeral home

- Often worked viewings by myself, attending to every small detail ensuring family's comfort

- Deliver cleaning services to residential homes, moving /staging spaces, Airbnbs, restaurants, offices, and other commercial spaces

- Cleaned with care by avoiding harsh chemicals

- Effectively removed wall scuffs, carpet and bathroom stains

- Fielded client communications, inquiries and scheduling in a respectful, timely manner

- Identified appropriate cleaning solutions and safety measures to prevent damage to surfaces based on material

- Duties included dusting, vacuuming, mopping, glass cleaning, wall and shower/tub/stove top scrubbing, kitchen cabinet/furniture polishing, laundry and bed sheet replacement, etc. all according to client specifications

- Consistently a fast-paced and self-motivated employee

- Communicative team member

- After school program, Excel, recess and lunch supervisor

- 1:1 reading intervention with 4/5th grade

- Group reading with 1st graders

- Regularly formulated various engaging lesson plans for seventeen 1st graders with a focus on reading and writing, with the occasional craft, STEM, or physical activity

- Small group engagement with 4/5th graders with a focus on problem-solving

- Co-lead kindergarten after school activities, as needed

- Consistent and dependable team member

- Pocessed online personal and business orders into File Maker Pro database 

- Compiled daily processor reports in Microsoft Excel spreadsheets 

- Quickly and efficiently fullfilled bulk, large and small batch, orders of assorted botanical products

- Reception

- Full and partial refunds and cancelations in BigCommerce, eCommerce site

- Daily, website-wide, revenue calculations in BigCommerce, cross-referenced with Excel data

- Mediated voicemail customer inquiries to their respective departments 

- Leader for many coworkers to turn to for protocol guidance

- Provided polite and informative product information through online customer service portal ZenDesk

- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service throughout

- Reshipped/edited/canceled/refunded customers' orders with softwares Shippo, Ship Station and eCommerce site, WooCommerce

- Helped train new employees 

- Assisted in training and supervising an outsourced customer service rep group of 15 persons

- General order fulfillment of masks, completing ~1,400 orders in an 8 hour work period

- Created comprehensable lesson plans in accordance with Oregon State Education Standards for grades 1-6

- Co-guided hands-on STEM fun learning activities

- Lesson plans included intro to progmming with Sphero robots and various building challenges