Jimena Guevara
San Antonio
Summary
Dynamic and detail-oriented professional with experience at San Antonio Aquarium, excelling in guest services and event coordination. Proven ability to enhance guest satisfaction through exceptional customer service and effective problem-solving. Skilled in housekeeping and laundry management, ensuring a clean and welcoming environment for all visitors.
Overview
10
10
years of professional experience
Work History
House Keeping
Sanjuana Guevara
San Antonio, TX
01.2016 - Current
- Maintained cleanliness and organization of guest rooms and common areas.
- Assisted with laundry services, ensuring timely turnaround for linens and towels.
- Utilized cleaning supplies and equipment effectively to uphold hygiene standards.
- Provided exceptional customer service, addressing guest inquiries and requests promptly.
Party Host/coordinator
San Antonio Aquarium
Leon Valley, TX
01.2018 - 01.2021
- Coordinated engaging activities for guests, enhancing overall visitor experience.
- Managed event logistics, ensuring smooth execution of birthday parties and special events.
- Assisted with setup and breakdown of party areas, maintaining cleanliness and organization.
- Collaborated with team members to develop innovative themes for parties, increasing guest satisfaction.
- Monitored guest interactions, providing exceptional customer service throughout events.
- Trained new staff on best practices for hosting parties and managing guest expectations.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Planned parties according to customer specifications.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Managed event schedules effectively, ensuring timely execution of activities and smooth transitions between segments.
- Decorated and set tables in accordance with party themes and age groups.
Guest Services
San Antonio Aquarium
Leon Valley, TX
01.2018 - 11.2020
- Supervised guest interactions, ensuring exceptional service and satisfaction across all aquarium exhibits.
- Trained staff in customer service protocols, enhancing team performance and operational efficiency.
- Resolved guest inquiries and complaints promptly, fostering positive experiences and repeat visits.
- Implemented streamlined check-in processes, reducing wait times and improving guest flow during peak hours.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Managed front desk operations, ensuring smooth communication between departments and seamless guest experiences.
Education
High School Diploma -
Texas A&M University of San Antonio
San Antonio, TXSkills
- Housekeeping requirements
- Housekeeping and laundry
- Housekeeping and meal preparation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Party Host/coordinator
San Antonio Aquarium
01.2018 - 01.2021
Guest Services
San Antonio Aquarium
01.2018 - 11.2020
House Keeping
Sanjuana Guevara
01.2016 - Current
High School Diploma -
Texas A&M University of San Antonio