Summary
Overview
Work History
Education
Skills
References
Timeline
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Jimena Holden

Summary

Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive, memorable experience.

Resourceful Lead Ramp Agent known for high productivity and efficient task completion. Possess specialized skills in aircraft ground handling, safety management, and team leadership. Excel in communication, problem-solving, and time management, ensuring smooth operations on the ramp. Committed to maintaining operational excellence and safety standards.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

17
17
years of professional experience

Work History

Aircraft Operations

United Airlines
San Francisco, California
03.2019 - Current
  • Trained new personnel on proper procedures for aircraft operations.
  • Guiding aircraft to and from gates and backing them up for take-off.
  • Parking arriving and departing aircraft.
  • Loading and unloading arriving and departing aircraft cargo, baggage, and mail onto carts and/or dollies.
  • Providing special handling of baggage, cargo, and mail, as required, carry out inspections, hazard checks, and operate equipment such as stairs and bridges.
  • Contributed to development and evaluation of service level agreements that complied with established operational parameters.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

Custodian

San Francisco Unified School District
San Francisco, California
09.2008 - 05.2016
  • Maintained cleanliness in classrooms, hallways, and restrooms across campus.
  • Maintained cleanliness in classrooms and common areas throughout the school.
  • Operated cleaning equipment, including floor buffers and vacuums, effectively.
  • Collaborated with staff to address maintenance issues promptly and efficiently.
  • Restocked supplies such as paper towels, soap, and cleaning agents regularly.
  • Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
  • Kept building interiors appealing with routine deep cleaning of high-traffic areas.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Adhering strictly to health and safety regulations while performing duties.
  • Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.

Customer Service, Head Coach of Team

Nike Clearance Store
San Leandro, California
06.2012 - 08.2013
  • Fostered a positive team culture through open communication and support.
  • Handled cash and credit card payments and returned receipts, change and payment cards to customers.
  • Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
  • Provided training and guidance to customer service representatives on policies, procedures, and best practices.
  • Ensured that customer inquiries were handled promptly and accurately by providing feedback on performance.
  • Encouraged a positive and productive work environment among team members.
  • Led customer service team in resolving complex customer inquiries and issues.
  • Assisted in creating a positive work environment through team-building activities and support.
  • Processed customer transactions using point-of-sale systems efficiently.
  • Collaborated with team members to ensure smooth store operations daily.
  • Resolved customer complaints and issues with courtesy and professionalism.

Education

High School Diploma -

George Washington High School
San Francisco

Some College (No Degree) -

City College of San Francisco
San Francisco, CA

Skills

  • Aircraft operations
  • Safety inspections
  • Customer service
  • Team leadership
  • Problem solving
  • Attention to detail
  • Effective communication
  • Conflict resolution
  • Team building
  • Communication skills
  • Active listening
  • Customer relations
  • Customer complaint resolution
  • Employee training
  • Payment processing
  • Problem-solving
  • Team collaboration
  • High-energy attitude
  • Cleaning techniques
  • Safety compliance
  • Janitorial procedures
  • Multitasking and organization
  • Reliability and punctuality
  • Work independently
  • Excellent communication skills

References

References available upon request.

Timeline

Aircraft Operations

United Airlines
03.2019 - Current

Customer Service, Head Coach of Team

Nike Clearance Store
06.2012 - 08.2013

Custodian

San Francisco Unified School District
09.2008 - 05.2016

High School Diploma -

George Washington High School

Some College (No Degree) -

City College of San Francisco

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Jimena Holden