Jimena Lazo
Riverside,CA
Summary
Accomplished professional with extensive experience in customer service excellence and cash handling expertise, honed at Whole Foods Market. Proven track record in team development and inventory control. Recognized for achieving employee of the year honors, demonstrating strong leadership and communication skills. Adept at enhancing operational efficiency and delivering exceptional customer experiences.
Overview
23
23
years of professional experience
2
2
Certifications
Work History
Barista
Eurest
Sunnyvale, CA
04.2022 - 08.2025
- Anticipated customer and store needs by constantly evaluating environment and customers for cues.
- Delivered legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
- Executed store operations during scheduled shifts. Organized opening and closing duties as assigned.
- Followed all cash management and cash register policies and ensures proper cash management practices are followed.
Bakery Supervisor
Whole Foods Market
Sunnyvale, CA
02.2020 - 04.2022
- Assist in new team member development.
- Order Writer, inventory control
- Delivered legendary customer service to all customers by acting with a customer-first attitude and connecting with the customer.
- Executed store operations during scheduled shifts. Organized opening and closing duties as assigned.
Field Expert/Mobile Retailer
Enjoy Technology
Burlingame, CA
11.2018 - 12.2019
- Assist in team development of new products, accessories, pricing plans, and services.
- Customer care by pre-planning your visits and communicating by phone, text, email and in-person, establishing clear goals and expectations for each experience.
- Provide feedback to your team and the company on a regular basis.
- Daily team meetings to share knowledge and successes, as well as failures (which we call growth opportunities).
- Inventory Control running daily reports to ensure accuracy.
Shift Supervisor/Barista
Starbucks
Mountain View, CA
11.2016 - 01.2019
- Anticipated customer and store needs by constantly evaluating environment and customers for cues.
- Delivered legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
- Executed store operations during scheduled shifts. Organized opening and closing duties as assigned.
- Followed all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
Shopping Express Store Operator
SMX Staffing at Google
San Jose, CA
09.2014 - 10.2016
- In-store representative for Google's same day delivery service.
- Executing daily shopping tasks and inventory validation checks, using a range of mobile devices.
- Working with the Google design team to test new operational processes, provide key insights and quality feedback.
- Work closely with store managers to integrate operations processes, troubleshoot any issues in real time and report feedback to upper management team.
Seasonal Department Supervisor
Orchard Supply Hardware
San Jose, CA
03.2007 - 09.2014
- Received employee of the year honors in 2012.
- Promoted from part time cashier, led multiple store teams across different departments.
- Run reports to ensure that all merchandise orders were received and that inventory is accurate.
- Maintain presentation of seasonal department to ensure customer satisfaction.
Photo Lab Technician
Target
Sunnyvale, CA
05.2005 - 09.2007
- Processed customer orders, validated to ensure accuracy.
- Recommend additional products and services relating to the photo department.
Assistant Store Manager
Dance Rax
San Jose, CA
02.2003 - 05.2005
- Assisting the store manager with the day to day operations of the store.
- Overseeing the process of generating custom orders for the client.
- Hiring and on-boarding of new associates, as well as providing coaching and feedback of current employees job performance.
Education
High school or equivalent -
Skills
- Food safety standards
- Cash handling expertise
- Credit card processing skills
- Typing accuracy
- Coffee preparation and barista experience
- Time management techniques
- POS technology proficiency
- Customer service excellence
- Table setting
- Cleanliness
Certification
- Food Handler Certification
- Food Safety Certification
- ServSafe
- Driver's License
Languages
English
Languages
English
Professional
Spanish
Limited
Timeline
Barista
Eurest
04.2022 - 08.2025
Bakery Supervisor
Whole Foods Market
02.2020 - 04.2022
Field Expert/Mobile Retailer
Enjoy Technology
11.2018 - 12.2019
Shift Supervisor/Barista
Starbucks
11.2016 - 01.2019
Shopping Express Store Operator
SMX Staffing at Google
09.2014 - 10.2016
Seasonal Department Supervisor
Orchard Supply Hardware
03.2007 - 09.2014
Photo Lab Technician
Target
05.2005 - 09.2007
Assistant Store Manager
Dance Rax
02.2003 - 05.2005