Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Jimena Perez

Orlando,FL

Summary

Adept at enhancing customer experiences and streamlining operations, I excelled in a dynamic role at PANCHO'S /TRANS GLOBAL. My expertise in cash handling and customer service excellence, coupled with a proven track record of maintaining high accuracy levels and fostering positive relations, significantly contributed to operational efficiency and customer satisfaction.

Overview

2
2
years of professional experience

Work History

Cajero, Elaborador Y Preparador De Alimentos

PANCHO'S /TRANS GLOBAL
07.2022 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Built relationships with customers to encourage repeat business.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Welcomed customers and helped determine their needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Operated cash register to record transactions accurately and efficiently.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Stocked, tagged and displayed merchandise as required.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Addressed customer needs and made product recommendations to increase sales.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Stocked inventory efficiently, enabling seamless transition between meal services.
  • Conserved resources by utilizing proper portion control techniques during meal preparation.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Trained and assisted new kitchen staff members.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
  • Sharpened knife skills, resulting in precise cuts and reduced preparation time.
  • Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
  • Prepared various types of cuisine, showcasing versatility and adaptability in the kitchen environment.
  • Provided support during peak business hours, ensuring smooth service flow while maintaining high-quality output.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
  • Cultivated a safe working environment by consistently wearing appropriate protective gear and practicing safe handling techniques during food preparation tasks.
  • Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
  • Collaborated with kitchen team, effectively communicating to streamline processes and optimize workflow.
  • Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
  • Reduced food waste by properly storing ingredients and monitoring expiration dates.
  • Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Ensured customer satisfaction by paying close attention to dietary restrictions and special requests.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Trained and supervised cooking staff to expertly meet daily needs.
  • Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
  • Monitored food quality and presentation to maintain high standards.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.

Education

10, 11 Y 12 - Bachillerato

Instituto Pre Universitario Isabel Rubio
Pinar Del Rio Cuba
05.2022

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Money handling
  • Customer relations
  • Cash register operation
  • Order taking
  • Cash management
  • Conflict resolution
  • Refunds and exchanges

Additional Information

Tengo experiencia como Shift lead sirviendo a la compañía por casi dos años en el puesto, y puedo comunicarme en english y español con los clientes

Languages

English
Elementary

Timeline

Cajero, Elaborador Y Preparador De Alimentos

PANCHO'S /TRANS GLOBAL
07.2022 - Current

10, 11 Y 12 - Bachillerato

Instituto Pre Universitario Isabel Rubio
Jimena Perez