Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jimena Perez

Del Rio,TX

Summary

Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Cashier

Dollar General
Del Rio, TX
09.2023 - Current
  • Welcomed customers, offering assistance to help find store items.
  • Discounted purchases by scanning and redeeming coupons.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Answered customers' questions and provided information on store procedures or policies.
  • Processed sales transactions to prevent long customer wait times.
  • Worked closely with front-end staff to assist customers.
  • Scanned items and checked pricing on cash register for accuracy.
  • Performed other duties as assigned by management.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Built and maintained productive relationships with employees.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Followed company security procedures for handling large sums of money.
  • Stocked shelves with merchandise when needed.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Issued receipts, refunds, credits or change due to customers.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Used suggestive selling techniques to promote add-on sales.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Processed customer payments quickly and returned exact change and receipts.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Resolved customer complaints professionally in accordance with company policy.
  • Counted and balanced cashier drawers.
  • Managed household errands and other essential duties.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Cashier

McDonald's
Del Rio , TX
01.2023 - 03.2023
  • Discounted purchases by scanning and redeeming coupons.
  • Welcomed customers, offering assistance to help find store items.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Answered customers' questions and provided information on store procedures or policies.
  • Processed sales transactions to prevent long customer wait times.
  • Performed other duties as assigned by management.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Built and maintained productive relationships with employees.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Followed company security procedures for handling large sums of money.
  • Stocked shelves with merchandise when needed.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Issued receipts, refunds, credits or change due to customers.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Collected payments and provided accurate change.

Education

High School Diploma -

Heritage Academy of Del Rio
Del Rio, TX
05-2023

Some College (No Degree) - Nursing

Southwest Texas Junior College
Del Rio, TX

Skills

  • Point of sale operation
  • Transaction processing
  • Customer assistance
  • Cash handling
  • Inventory management
  • Customer relationship management
  • Effective communication
  • Service orientation
  • Active listening
  • Product knowledge
  • Store merchandise stocking
  • Retail operations
  • Money handling
  • Empathy and patience
  • Self motivation
  • Written and verbal communication
  • Adaptability

Certification

  • Certified Medical Assistant

Languages

English
Professional
Spanish
Professional

Timeline

Cashier

Dollar General
09.2023 - Current

Cashier

McDonald's
01.2023 - 03.2023

High School Diploma -

Heritage Academy of Del Rio

Some College (No Degree) - Nursing

Southwest Texas Junior College

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