Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline

Jimena Ramirez Garcia

Bolingbrook,IL

Summary

Dynamic professional with a strong background in mentoring at The Community House, excelling in academic tutoring and relationship building. Proven ability to resolve conflicts and enhance customer satisfaction through effective communication and problem resolution. Committed to fostering positive environments and achieving team goals while maintaining attention to detail.

Overview

4
4
years of professional experience
3
3

Certifications

Work History

Mentor

The Community House
08.2024 - Current
  • Assisted up to 30 youth with homework assignments, sports, art, and literacy.
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
  • Worked with children of varying ages (5-13), interests, skills, and developmental levels.
  • Provided guidance and recommended coping mechanisms for youth dealing with complex issues.
  • Resolved conflicts that arose between students by listening to complaints and finding appropriate solutions.

Cashier

Fiesta Market
06.2023 - Current
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Stocked, tagged, and displayed merchandise as required.
  • Built relationships with customers to encourage repeat business.

Cashier

Panera Bread
09.2022 - 08.2023
  • Demonstrated outgoing and friendly behavior, a positive attitude, and interacted well with staff and customers.
  • Understood restaurant menu, limited-time offers, and promotions to answer guest questions.
  • Demonstrated excellent customer service skills to increase customer satisfaction.
  • Resolved problems with orders quickly and offered a refund or replacement.
  • Cross-trained in other areas of the restaurant to provide additional support during busy periods.

Crew Member

Five Guys
08.2021 - 05.2022
  • Assisted other team members in achieving goals.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals, and collected payments.
  • Maintained a clean and sanitary food preparation area, equipment, and utensils.
  • Addressed guest needs, questions, or concerns to make the best experience onboard.

Education

Bachelor of Science - Nurising

Lewis University, Romeoville, IL
06-2027
  • Dean's List Fall 2024
  • Presidential Scholarship Recipient

High School Diploma -

Bolingbrook High School, Bolingbrook, IL
05-2023
  • Honor Roll 2019-2023
  • Completed AP course in Spanish and Culture, Government and Politics, English Language and Composition, Music Theory, and Biology
  • 4.37 GPA
  • Ranked in Top 10% of class
  • World Language Honors Society Member
  • TriM Member
  • Extracurricular Activities: Choir, Theatre, and Marching Band

Skills

  • Academic tutoring
  • Relationship building
  • Effective communication
  • Attention to detail
  • Problem resolution
  • Multitasking and organization
  • Customer service excellence
  • Team collaboration
  • Active listening
  • Emergency response

Certification

  • Certified Bilingual
  • BLS/CPR Certified
  • CNA - Certified Nursing Assistant

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Mentor - The Community House
08.2024 - Current
Cashier - Fiesta Market
06.2023 - Current
Cashier - Panera Bread
09.2022 - 08.2023
Crew Member - Five Guys
08.2021 - 05.2022
Lewis University - Bachelor of Science, Nurising
Bolingbrook High School - High School Diploma,

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