JIMENA VALLE
FOREST HILL,US
Summary
Motivated student pursuing a Master of Public Administration with 5 years of diverse experience in child care, cosmetics, and restaurant management. Demonstrates strong teamwork and communication skills, with a proven ability to resolve conflicts and manage inventory effectively. Seeking entry-level opportunities to leverage customer service expertise and enhance professional growth in dynamic environments.
Overview
6
6
years of professional experience
Work History
Professional Academic Advisor
Louisiana State University at Alexandria
12.2024 - Current
- Assist students with scheduling courses and planning out curriculum plan.
- Managed caseloads effectively, prioritizing tasks based on urgency and importance while maintaining high-quality service delivery.
- Helped students understand institution policies and requirements.
- Served as a liaison between students, faculty, staff, and administration to address issues or concerns during their academic journey.
- Provided support and guidance to students experiencing academic and personal troubles.
Manager
El Alamo Mexican Restaurant
08.2023 - 10.2024
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Supervised and trained staff in customer service, food handling, and safety protocols
- Ensured compliance with all food safety regulations and sanitation standards
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control
Camp Counselor
Steps by Stephanie Dance Studio
06.2022 - 08.2022
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
Cosmetics Counter Associate
Dillards Department Store
06.2021 - 02.2022
- Offered make-up tips and popular tutorials in alignment with latest trends
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Built customer loyalty and retention by delivering excellent shopping experiences
Server
El Alamo Mexican Restaurant
06.2019 - 08.2019
- Collaborated with kitchen staff to ensure accurate customer orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
Master of Public Administration - Administration of Justice
University of Louisiana At Monroe
12.2025
Bachelor of Science - Criminal Justice
Louisiana State University At Alexandria
05.2023
Skills
- Mediation
- Teamwork
- Time Management
- Customer Service
- Problem Solving
- Adaptability
- Leadership
- Training
- Inventory Management
- Communication
LANGUAGES
English (Native)
Spanish (Native)
Timeline
Professional Academic Advisor
Louisiana State University at Alexandria
12.2024 - Current
Manager
El Alamo Mexican Restaurant
08.2023 - 10.2024
Camp Counselor
Steps by Stephanie Dance Studio
06.2022 - 08.2022
Cosmetics Counter Associate
Dillards Department Store
06.2021 - 02.2022
Server
El Alamo Mexican Restaurant
06.2019 - 08.2019
Bachelor of Science - Criminal Justice
Louisiana State University At Alexandria
Master of Public Administration - Administration of Justice
University of Louisiana At Monroe
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