James Haist
North Manchester,United States
Summary
Personable and dedicated Customer Service Representative with extensive experience in QSR industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Tier 1 MSP Helpdesk
ServerPlus
Remote
10.2023 - Current
- Answered customer inquiries and provided solutions in a timely manner.
- Provided technical assistance to customers via phone, email, or chat.
- Assisted customers with product selection and ordering processes.
- Performed troubleshooting techniques to identify root causes of customer issues.
- Resolved network connectivity issues with routers and switches.
- Assisted colleagues with complex IT problems or inquiries.
Pitmaster
Art's Que, LLC
Wabash, Indiana
07.2017 - Current
- Maintained records of meat inventory and ensured all meats were properly stored and labeled.
- Monitored the cooking process to ensure desired results were achieved.
- Responsible for tending to the smoker and ensuring proper temperature levels are maintained.
- Checked incoming shipments for freshness, quality, quantity, temperature.
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Negotiated contracts with vendors and suppliers.
- Oversaw budgeting and financial management.
Operations Technology and General Manager
McDonald's
Fort Wayne, Indiana Area
10.2016 - 08.2017
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
IT Support Specialist
McDonald's
Central Division
07.2002 - 01.2017
- Provided technical support to clients via phone, email, and remote access.
- Configured workstations, networks, servers and printers for end users.
- Installed software applications as requested by customers.
- Diagnosed system malfunctions and provided troubleshooting assistance.
- Resolved network connectivity issues with routers and switches.
- Trained new employees on the use of computer systems and programs.
- Monitored system performance to ensure optimal operations.
- Assisted colleagues with complex IT problems or inquiries.
- Managed the installation, configuration, maintenance, and troubleshooting of network systems.
- Collaborated with other departments to develop innovative solutions for complex problems.
- Conducted research to identify new technologies that could improve operations.
- Provided technical support to end users on a variety of issues.
- Trained staff members on various aspects of computer usage and software applications.
Education
Bachelor of Science - BS, Computer and Information Systems Security/Information Assurance -
02.2026
Certification - A+
11.2023
Net+ Certification, Network and System Administration/Administrator -
01.2015
Skills
- New Business Development
- Strategic Planning
- Social Media Marketing
- LAN/WAN
- Service Desk Support
- Account Administration
- Hardware Configuration
- System Maintenance
- User Support
- Supply Management
- Technical Troubleshooting
- Customer Service
- Help Desk Support
- VoIP Installation
- Device Installation
- Computer Maintenance
- Hardware Diagnostics
- System Configuration
- Problem-Solving
- Interpersonal Skills
- Network Certification
- Highly Professional
- Software Patches
- Active Listening
- Microsoft Windows and Office
- A Certification
- Software Upgrades
- Remote Technical Support
- Attention to Detail
Certification
- After Effects CC 2019 Essential Training: The Basics
- Part 107 UAS Pilots License
- Dante Lvl 2
Timeline
Tier 1 MSP Helpdesk - ServerPlus
10.2023 - Current
Pitmaster - Art's Que, LLC
07.2017 - Current
Operations Technology and General Manager - McDonald's
10.2016 - 08.2017
IT Support Specialist - McDonald's
07.2002 - 01.2017
Western Governors University - Bachelor of Science - BS, Computer and Information Systems Security/Information Assurance,
CompTIA - Certification, A+
Ivy Tech Community College - Net+ Certification, Network and System Administration/Administrator,
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