Jim High
Project/Product Management
Crandall,TX
Summary
Experienced and results-driven Senior Project Manager with a proven track record of successfully leading and delivering complex cross-functional projects within scope, time, and budget constraints. PMP certified professional with expertise in strategic planning, risk management, and stakeholder engagement.
Overview
20
20
years of professional experience
Work History
Franchise Owner
Storm Guard of Richardson
07.2015 - 09.2023
- Startup branch for national Roofing & Construction Franchise
- Included all functions of business startup from Office location & Lease Negotiation, Recruiting, hiring, onboarding, and training, Accounting and financial controls, HR Functions, Project Management and Delivery for customers, Sales Management and Administration, Software/Systems Review, Implementation and Ongoing Management
Technology Leader - Payments Product Development and Issuer Relationships
Softcard (formerly Isis Mobile Commerce)
06.2014 - 03.2015
- Manage a team of project managers to ensure effective development, implementation and delivery of strategies through a portfolio of projects and programs related to Issuing Bank relationships
- Provide client relationship management and project management for partner banks and processors integrating with Softcard beginning with sales support throughout contract origination and implementation
- Drive requirements gathering, documentation and management throughout the engagement ensuring both Softcard and Issuer goals are met
- Post implementation, responsible for the day-to-day operations and ongoing technology relationship ensuring Softcard delivers a quality product and provides the right amount of support
- Establish and maintain relationships with internal and external stakeholders to ensure customer satisfaction and quality delivery of service
- Key accomplishments: Led cross team, cross client, cross vendor process improvement project to overhaul production support and system stability for our premier issuing client resulting in detection of systemic issues within minutes vs
- Hours; system availability increases from 98.9% to consistently over 99.5%.
Issuer Implementation Manager
Softcard (formerly Isis Mobile Commerce)
01.2012 - 06.2014
- Lead a virtual team of subject matter experts to help an issuer understand the development work necessary to make full use of the Isis wallet
- Responsible to understand the issuer's specific needs, and customizes an on boarding and integration plan to successfully launch an issuer's card products into the Isis Wallet
- Coordinate the work activities of both internal and external resources across multiple internal departments and the issuer
- Define the program plan and execute against that plan in a way that meets dates while achieving customer satisfaction
- Effectively communicate status to both internal and external stakeholders
- Identify, document and resolve/mitigate risks and issues
- Key accomplishments: Within the first 6 months became a trusted subject matter expert in the Isis platform and key go-to team member for the Issuer Onboarding team
- Successfully managed the implementation and launch of a top ten Issuer and their vendor's integration into the Isis Wallet by product pilot launch enabling key learnings across the organization
- Successfully managed the implementation and launch of American Express Serve into the Softcard Wallet in support of our National Launch in 2014
- This effort enabled a key transition pre-paid instrument in the wallet for all users leading to a high point of 10,000+ cards a day being added
- Established key processes that included content management, testing and sign off
- Received quarterly STAR Awards in 2012 and 2013 and an Annual 2013 Diamond Award in recognition of work and efforts related to Issuer implementations.
Vice President, Sr. Product Manager
Vantiv (formerly Fifth Third Processing Solutions/TNB Card Services)
01.2008 - 01.2011
- Manage cross functional team of business and IT staff to plan, develop and implement product enhancements related to credit and debit card processing
- Responsible for developing business requirements, planning and execution to ensure effective rollout of enhancements to assigned products
- Manage ongoing roadmap of feature/functionality for assigned products
- Provide product subject matter expertise to clients, prospects, sales and relationship management staff
- Key accomplishments: Identified and managed project to correct operational issues within merchant set up resulting in additional $200,000 annual revenue in 2011
- Managed ongoing feature/functionality prioritization, development and implementation of GUI cardholder management system provided to partner financial institutions
- Since assuming responsibility for the product, client base grew by 18%; user base grew by 35% and annual revenue grown by 15%.
Vice President, Conversion and Technical Support Manager
Vantiv (formerly Fifth Third Processing Solutions/TNB Card Services)
01.2005 - 01.2008
- Manage daily activity for the Conversion and Technical Support Department
- Responsible for staffing, training, and development for a staff of 6 employees
- Manage the accuracy and timeliness of department functions and ensure client satisfaction with performance and execution
- Assist team in developing, documenting, and executing complex business and data conversion requirements for credit and debit card conversions to the First Data platform
- Provided client and prospective client support as needed
- Key accomplishments: Streamlined the manual account conversion process by writing a program in SAS that reduced conversion time from 5 hours to 5 minutes
- Expert knowledge of FDR, Star Northeast, General Credit and Debit Processing, and how the TNB System interacts with each of those systems
- Quickly troubleshoot and resolve issues ranging from call center to sales support thus ensuring timely and accurate service to clients and their cardholders
- Assumed responsibility for another department in addition to existing workload throughout all of 2007
- Managed the 'change in terms processing' division of the Project Services Department which entailed managing a total of 13 staff with responsibility for executing 147 tactical projects that generated revenue of $400,000 in 2007
- Doubled the number of new client implementations in 2007 to a total of 63.
Portfolio Systems Change Manager
GE CONSUMER FINANCE
01.2004 - 01.2005
- Managed the daily activity of the Portfolio Systems Change team in support of more than 30 private label credit card portfolios
- Responsible for staffing, training, and development for a staff of 7 employees
- Managed the accuracy and timeliness of system changes using business process improvement and Six Sigma Quality Assurance techniques.
Education
B.S. Business Administration with a concentration in MIS -
UNIVERSITY OF TEXAS AT DALLAS
Richardson, TX01.2001
Skills
- Operations Management
- Team Leadership
- Time Management
- Sales Expertise
- Vendor Management
- Analytical Thinking
- Goal Setting
- Decision Making
- Process Improvement
- Problem Solving
- Entrepreneurial Personality
- Issue Resolution
Timeline
Franchise Owner
Storm Guard of Richardson
07.2015 - 09.2023
Technology Leader - Payments Product Development and Issuer Relationships
Softcard (formerly Isis Mobile Commerce)
06.2014 - 03.2015
Issuer Implementation Manager
Softcard (formerly Isis Mobile Commerce)
01.2012 - 06.2014
Vice President, Sr. Product Manager
Vantiv (formerly Fifth Third Processing Solutions/TNB Card Services)
01.2008 - 01.2011
Vice President, Conversion and Technical Support Manager
Vantiv (formerly Fifth Third Processing Solutions/TNB Card Services)
01.2005 - 01.2008
Portfolio Systems Change Manager
GE CONSUMER FINANCE
01.2004 - 01.2005
B.S. Business Administration with a concentration in MIS -
UNIVERSITY OF TEXAS AT DALLAS
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