Jimi Soyingbe
Carrollton,TX
Summary
Results-driven Windows Server Infrastructure professional with expertise in design, implementation, and management of complex IT infrastructures. Strong leadership, technical acumen, and collaboration skills to optimize performance and reliability. Committed to continuous improvement and staying ahead of industry trends. Seeking a role to provide strategic direction and operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior IT Manager
Flagship Facility Services
2021.10 - Current
- Developed and implemented IT strategies aligned with business objectives to drive innovation and enhance productivity.
- Managed and supervised IT staff, including hiring, training, and performance evaluation.
- Assessed emerging technologies, evaluated their potential impact on the organization, and implemented appropriate solutions to improve efficiency and competitiveness.
- Designed, implemented, and maintained IT infrastructure, including networks and Windows servers, to ensure reliable and secure operations.
- Provided technical consultation and solutions to department heads and led project management on department initiatives.
- - Created and streamlined IT processes to improve organizational efficiency.
- Developed and maintained IT infrastructure across multiple site locations.
- Successfully achieved IT department objectives within budget and scope, utilizing in-house and external resources.
- Managed ERP selection and implementation processes, ensuring service level agreements were met.
- Conducted IT risk assessments, implemented contingency plans, and addressed security concerns.
- Maintained IT system and asset documentation and standard operating procedures.
- Coordinated and negotiated vendor and consultant contracts.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Developed proposals and presentations for internal and external audiences.
- Provided strong leadership to enhance team productivity and morale.
IT Manager
Highland Homes Limited
2020.10 - 2021.10
- Implemented best practices to streamline system operations and processes
- Led infrastructure and network improvements, upgrades, and repairs
- Conducted IT risk assessments and developed contingency plans
- Administered full Microsoft Exchange email and managed virtual servers and clients
- Provided technical consultation and solutions to department heads based on organizational needs
- Collaborate with vendors, negotiate contracts, and manage relationships to ensure effective service delivery and value for money.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
Lead – System Engineer
Highland Homes Limited
2019.01 - 2020.09
- Implemented and maintained compliant computer systems
- Oversaw VMWare and Windows Active Directory, GPOs, DNS, and other essential Windows services
- Led 24x7 support for production systems, networks, and applications
- Monitored and managed all installed systems and infrastructure
- Configured, tested, and maintained operating systems and application software
- Provided technical direction to IT support staff and evaluated existing systems
- Managed mobile devices using Meraki MDM system.
- Led various IT projects, sharing feedback and lessons learned with stakeholders
- Developed work processes, optimization methods, and risk management tools
- Generated and administered PowerShell scripts for executing system tasks
- Proactively monitored servers to detect and prevent potential issues
- Took part in the on-call rotation outside regular working hours and promptly address urgent business situations
- Performed routine maintenance tasks, applying patches and updates, and upgrading system components to ensure ongoing stability and security
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Documented system configuration, mapping and processes.
Service Desk Analyst
Highland Homes Limited
2016.11 - 2018.12
- Provided technical assistance and support for computer systems, software, and hardware
- Set up computers, printers, and networking equipment at remote sites
- Collaborated with software vendors and contractors to resolve issues
- Deployed and managed software and hardware using Intune and AirWatch.
- Supported users remotely, by phone, email, and in person.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Engaged in user support interactions via telephone, chat and email platforms.
Systems Analyst
Insight Global LLC
2016.04 - 2016.10
- Resolved issues via phone calls and emails from end-users
- Configured, deployed, and supported various computers and equipment
- Traveled to remote sites to set up computers, printers, and networking gear.
Systems Administrator
Promasidor Limited
2013.01 - 2016.02
- Administered Windows Server and Mac OS Server, resolving related issues
- Performed network administration and troubleshooting.
- Conducted testing and validation procedures to ensure system functionality, performance, and reliability
- Identified and resolved technical issues and system failures, investigating root causes, and implementing corrective actions
- Installed, configured, and tested operating systems and application software
- Ensured high systems and infrastructure availability
- Implemented and maintained security measures, such as access controls, encryption, and monitoring systems, to protect the system from unauthorized access and data breaches
- Created and maintained accurate and comprehensive documentation of system configurations, procedures, and troubleshooting guidelines
- Oversaw customized software and hardware development
- Collaborated with professionals to deliver high-quality results.
- Configured and tested Windows Server operating systems with role features.
IT Support Engineer
Promasidor Limited
2011.08 - 2013.01
- Deployed and maintained end-user computer systems and IT equipment
- Resolved hardware and software problems and provided enterprise asset management
- Assisted team members and participated in security incident response and disaster recovery.
Education
Master of Science - Information Technology Management
Western Governors University
Salt Lake City, UT2018
Bachelor of Science - Computer Science
Olabisi Onabanjo University
NigeriaSkills
- IT Infrastructure and Project Management
- Windows Server Administration
- Technical Troubleshooting
- Written and Verbal Communication
- Network Administration and Security
- Microsoft Exchange Administration
- Mobile Device Management (MDM)
- Systems Administration (Windows, Mac OS)
- Remote Technical Support
Certification
Certified associate in project management (CAPM)
- Cisco Certified Network Associate (CCNA)
- Microsoft Certified: Windows Server Hybrid Administrator Associate
- MSCA: Windows Server 2012
- Microsoft Certified Professional (MCPS) Windows Server
- ITIL Service Operation
- ITIL Certificate in IT Service Management
- Apple Certified Technical Coordinator (ACTC)
- Elastix Certified Advisor (Voice Over IP)
- Oracle Certified Professional.
- CompTIA A
Timeline
Senior IT Manager
Flagship Facility Services
2021.10 - Current
IT Manager
Highland Homes Limited
2020.10 - 2021.10
Lead – System Engineer
Highland Homes Limited
2019.01 - 2020.09
Service Desk Analyst
Highland Homes Limited
2016.11 - 2018.12
Systems Analyst
Insight Global LLC
2016.04 - 2016.10
Systems Administrator
Promasidor Limited
2013.01 - 2016.02
IT Support Engineer
Promasidor Limited
2011.08 - 2013.01
Master of Science - Information Technology Management
Western Governors University
Bachelor of Science - Computer Science
Olabisi Onabanjo University
Certified associate in project management (CAPM)
- Cisco Certified Network Associate (CCNA)
- Microsoft Certified: Windows Server Hybrid Administrator Associate
- MSCA: Windows Server 2012
- Microsoft Certified Professional (MCPS) Windows Server
- ITIL Service Operation
- ITIL Certificate in IT Service Management
- Apple Certified Technical Coordinator (ACTC)
- Elastix Certified Advisor (Voice Over IP)
- Oracle Certified Professional.
- CompTIA A
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