Jimi Woodard
Wesley Chapel
Summary
Human Resources Associate with 10+ years of experience in customer service, healthcare, and full-cycle HR operations. Proven expertise in onboarding, HRIS data management, compliance, employee support, and recruiting across remote and onsite environments. Highly organized, detail-oriented, and recognized for excellence and cross-functional collaboration.
Overview
15
15
years of professional experience
Work History
Onboarding Administrator
Ideal Image (Remote)
Tampa, FL
01.2024 - 02.2026
- Administer end-to-end HR processes from onboarding through offboarding for a multi-state workforce
- Facilitate pre-boarding and onboarding, ensuring compliance with state-specific and position-specific requirements to include background checks and drug testing through Atlantic Screening.
- Manage all employee lifecycle data in UKG PRO, ensuring accuracy, confidentiality, and audit readiness
- Utilized iCIMS to confirm candidate and onboarding information and ensure data accuracy between iCIMS to UKG Onboarding
- Conduct regular audits of personnel records to maintain data integrity and regulatory compliance
- Ensure timely completion of I-9 and E-Verify requirements for all new hires
- Served as a key HR resource by responding to employee questions and facilitating communication across multiple departments.
- Facilitated weekly new hire orientations in both virtual and onsite settings, delivering PowerPoint presentations and guiding employees through company information, policies, and onboarding requirements.
- Monitor and manage People Team tickets through Fresh service, Jira and HR email inbox while maintaining SLA compliance
- Develop and maintain HR process documentation, SOPs, and training resources
- Oversee and process multi-state unemployment claims
- Lead the company Wellness Committee, creating monthly digital wellness publications via Canva and coordinating engagement initiatives across clinic locations
- Recommend and implement process improvements to enhance efficiency and accuracy
- Partnered cross-functionally with Talent Acquisition, Payroll, IT, Clinic Managers, District Managers and Leadership to support day-to-day HR operations and resolve employee matters.
- Assisted with employee investigations by gathering documentation, conducting follow-ups, and supporting resolution efforts.
- Provided coaching and identified training opportunities to support employee development and improve performance.
- Supported payroll processes, including leave of absence (LOA) administration, benefits coordination, and payroll-related inquiries.
- Recipient of the IMAGE Award for Excellence (2x) for outstanding contributions across HR, Talent Acquisition, Benefits, and Legal Operations
Corporate Recruiter & Onboarding Associate
Mission Critical Solutions (MCS) Hybrid Role
Tampa, FL
06.2020 - 06.2023
- Sourced candidates using Indeed, LinkedIn, ZipRecruiter, social media, and government platforms
- Conducted resume reviews, phone screens, and virtual/in-person interviews
- Coordinated interviews and collaborated with hiring managers, executives, and payroll teams
- Facilitated offer extensions, negotiations, and rescinded offers when necessary
- Managed full onboarding process, including background checks, drug screening, fingerprinting, and JLA badging
- Served as primary orientation presenter for field and corporate employees
- Ensured all hiring practices complied with employment laws and company policies
- Attended job fairs and partnered with technical schools and universities to support recruiting efforts
- Analyzed hiring and retention data and presented staffing insights to executive leadership
- Served as a key HR resource by responding to employee questions and facilitating communication across multiple departments.
- Supported payroll processes, including leave of absence (LOA) administration, benefits coordination, workers compensation and payroll-related inquiries.
Client Service Representative II
Quest Diagnostics
Tampa, FL
01.2017 - 06.2020
- Communicated urgent and non-urgent lab results to healthcare facilities and providers
- Scheduled patient appointments according to physician and health plan instructions
- Maintained accurate medical records and tracking systems
- Ensured compliance with HIPAA, company policies, and federal regulations
Authorization & Appointing Representative
Health Net Federal Services
Tampa, FL
01.2016 - 12.2016
- Verified Veteran eligibility and healthcare authorization pathways
- Scheduled and coordinated medical appointments with providers and Veterans
- Resolved scheduling issues while maintaining contractual timeliness standards
- Ensured accurate documentation and compliance with federal healthcare guidelines
Insurance Reimbursement / Collections Specialist
CareMetx
Tampa, FL
10.2014 - 12.2016
- Verified patient benefits and documented coverage details across payer plans
- Managed 40–50 claims daily, including appeals and adjustments
- Initiated prior authorizations and claims appeals
- Conducted quality reviews to ensure accuracy and compliance
Customer Service Representative (Contract)
General Dynamics Information Technology
Riverview, FL
09.2014 - 05.2015
- Provided Medicare claims and insurance information in a high-volume call center
- Maintained compliance with CMS regulations and HIPAA standards
Front Desk Attendant
Comfort Inn
01.2011 - 10.2014
- Provided guest services, processed payments, and handled reservations
- Managed front desk operations and administrative tasks
Education
General Education -
William Penn Senior High School
York, PA06-2010
Licensed Practical Nursing (LPN) - undefined
Brewster Technical College
Tampa, FL01-2020
Skills
- HR Operations & Employee Lifecycle Management
- Full-Cycle Recruiting & Onboarding Administration
- Talent Acquisition Support
- Cross-Functional Collaboration
- HRIS Management (UKG) & ATS Platforms (iCIMS, JazzHR, Workday, ADP and Greenhouse)
- I-9, E-Verify & Compliance Audits
- Employee Relations & Policy Support
- Medicare & Health Insurance Knowledge
- Medical Terminology (ICD-10, CPT)
- Payroll Support
- Data Entry & Records Management
- Microsoft Office Suite
- Remote & Onsite Workforce Support
Timeline
Onboarding Administrator
Ideal Image (Remote)
01.2024 - 02.2026
Corporate Recruiter & Onboarding Associate
Mission Critical Solutions (MCS) Hybrid Role
06.2020 - 06.2023
Client Service Representative II
Quest Diagnostics
01.2017 - 06.2020
Authorization & Appointing Representative
Health Net Federal Services
01.2016 - 12.2016
Insurance Reimbursement / Collections Specialist
CareMetx
10.2014 - 12.2016
Customer Service Representative (Contract)
General Dynamics Information Technology
09.2014 - 05.2015
Front Desk Attendant
Comfort Inn
01.2011 - 10.2014
Licensed Practical Nursing (LPN) - undefined
Brewster Technical College
General Education -
William Penn Senior High School