Versatile and dynamic professional with a proven track record in customer service and problem-solving, honed at Lowe’s Home Improvement and in law enforcement roles. Excelled in teamwork, collaboration, and leadership, significantly enhancing team efficiency and customer satisfaction. Skilled in both high-pressure decision-making and meticulous attention to detail, demonstrating exceptional people skills and time management.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Recent graduate with foundational knowledge in, Business Administration, and Operations Management. As well as hands-on experience gained through academic projects to build a strong team and customer comradery, and demonstrate team mentoring skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
17
17
years of professional experience
Work History
Sales Associate, Tool World, and Hardware
Lowe’s Home Improvement,
02.2016 - 03.2017
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Built relationships with customers to encourage repeat business.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Managed returns, exchanges and refunds in accordance with store policy.
Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Sergeant Deputy Sheriff / Double Shift Leader
Richland County Sheriff’s Department, Columbia, SC
08.2001 - 12.2015
Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
Served warrants efficiently while maintaining strict adherence to legal guidelines and procedures.
Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
Assisted in the training of new deputies, sharing knowledge and experiences to help them excel in their roles.
Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
Coordinated with social services agencies like Child Protective Services or mental health specialists as required during specific incidents.
Investigated incidents and crimes, collected evidence, and recorded witness statements.
Demonstrated leadership ability within department ranks by mentoring junior deputies and serving as a reliable source of support for colleagues.
Patrol Officer / Mansion and State House Security
Bureau of Protective Services, Dept Public Safety
07.2000 - 08.2001
Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
Member of the Governor’s Mansion Uniform Division providing protection and security for the South Carolina Governor and his family members.
Provided comprehensive law enforcement, and security services for state employees and visitors to the SC State Capitol Complex.
Arrested suspects with appropriate use of force, following departmental guidelines and legal procedures.
Investigated incidents and crimes, collected evidence, and recorded witness statements.
Enhanced public safety by patrolling assigned areas and responding to emergency situations promptly.
As a member of the Uniform Patrol Division and Police Mountain Bike Patrol Unit, patrolled, provided law enforcement protection, and security to all state property and officials.
Education
MBA - Master's in Business Administration
American InterContinental University
Schaumburg, IL
09-2024
Bachelor of Science - Criminal Justice
American InterContinental University
Schaumburg, IL
07-2022
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Multi-tasking strength
Excellent people skills
Goal oriented
Stocking and receiving
Store opening and closing
Interests
Offering time and support to shelters for the homeless, women, and animals
Volunteer Work
Homelessness Outreach
Cooking
I enjoy cooking for friends and family gatherings
Baking
I like trying new recipes and food trends
Enjoy hobbies that combine physical activity with outdoor exploration
Outdoor Recreation
Camping
Horseback Riding
Dancing
Timeline
Sales Associate, Tool World, and Hardware
Lowe’s Home Improvement,
02.2016 - 03.2017
Sergeant Deputy Sheriff / Double Shift Leader
Richland County Sheriff’s Department, Columbia, SC
08.2001 - 12.2015
Patrol Officer / Mansion and State House Security
Bureau of Protective Services, Dept Public Safety
07.2000 - 08.2001
MBA - Master's in Business Administration
American InterContinental University
Bachelor of Science - Criminal Justice
American InterContinental University
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