Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jimika Evans CMPSS

San Diego

Summary

Dynamic and dedicated professional with a strong background in customer service at Duke Energy Progress. Skilled in conflict resolution and effective communication, I excel at building positive relationships and resolving issues efficiently. My experience as an Uber Partner highlights my commitment to driving safety and customer satisfaction.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Uber Partner

Uber
Atlanta
03.2014 - 06.2024
  • Maintained valid driver's license at all times according to state regulations.
  • Provided helpful information about local attractions or points of interest upon request from customers.
  • Maintained cleanliness of interior and exterior of vehicle.
  • Managed customer complaints professionally and courteously.
  • Assisted passengers with loading luggage into the trunk of the car when needed.

Full Time Student

Ashford University
San Diego
01.2011 - 10.2016
  • Participated in a variety of campus events, such as career fairs, lectures, and workshops.
  • Collaborated with peers to develop innovative solutions for educational challenges.
  • Engaged in continuous learning through summer courses and enrichment programs.

Stower

Amazon
Middletown
10.2013 - 01.2014
  • Stowed merchandise in designated areas of the warehouse, including shelves, racks and bins.
  • Assisted colleagues with lifting boxes when necessary during peak periods of activity.
  • Loaded and unloaded packages from trucks using a forklift or pallet jack.
  • Cleaned work area on a daily basis and performed general housekeeping duties as needed.
  • Followed all established procedures regarding shipping and receiving processes.

Customer Service Representative

Duke Energy Progress
Atlanta
03.2012 - 08.2013
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed positive relationships with customers through friendly interactions.
  • Resolved customer complaints promptly and efficiently.

Education

Bachelor of Arts - Communications

Ashford University
San Diego, CA
10-2016

High School Diploma -

Terry Sanford Senior High
Fayetteville, NC
06-1995

Skills

  • Customer service
  • Conflict resolution
  • Time management
  • Effective communication
  • Problem solving
  • Team collaboration
  • Stress management
  • Situational awareness
  • Punctuality
  • Driving safety
  • Defensive driving

Accomplishments

  • SDRM STUDENT OF THE MONTH -MAY 2025
  • ATLANTA BRAVES EMPLOYEE OF THE MONTH OCTOBER 2010
  • NUMEROUS RECIPIENT OF CINGULAR ATANDT CUSTOMER SERVICE AWARDS

Certification

  • CALMHSA CERTIFIED PEER SUPPORT SPECIALIST EXP 04/16/2027

Timeline

Uber Partner

Uber
03.2014 - 06.2024

Stower

Amazon
10.2013 - 01.2014

Customer Service Representative

Duke Energy Progress
03.2012 - 08.2013

Full Time Student

Ashford University
01.2011 - 10.2016

Bachelor of Arts - Communications

Ashford University

High School Diploma -

Terry Sanford Senior High

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Jimika Evans CMPSS