Jimikel Twitty
Chesnee,SC
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
12
12
years of professional experience
Work History
General Manager
Wendy's Restaurant
Spartanburg , SC
04.2022 - Current
- Supervise employees through planning, assignments and direction.
- Train employees on duties, policies and procedures.
- Track monthly sales to generate reports for business development planning.
- Manage inventory levels and conducted corrective action planning to minimize long-term costs.
- Guide management and supervisory staff to promote smooth operations.
- Create schedules and monitored payroll to remain within budget.
- Recruit, interview and hire qualified staff for open positions.
- Direct safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Lead employee evaluations with constructive feedback to boost performance.
- Delegate work to staff, setting priorities and goals.
- Monitor inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Complete thorough opening, closing and shift change functions to maintain operational standards each day.
- Review financial statements and sales or activity reports to measure productivity or goal achievement.
- Use excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conduct employee evaluations to provide adequate feedback and recognize quality performance.
General Manager
Marcos Pizza
Spartanburg, SC
08.2020 - 04.2024
- Designed sales and service strategies to improve revenue and retention.
- Guided management and supervisory staff to promote smooth operations.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Build an effective schedule to meet the needs of the business.
- Made guest satisfaction a top priority.
- Monitored progress by establishing plans, budgets and measuring results.
General Manager
Clipper Petroleum
Spartanburg, SC
01.2018 - 08.2020
- Created schedules and monitored payroll to remain within budget.
- Recruited, interviewed and hired qualified staff for open positions.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Administered employee discipline through verbal and written warnings.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Prepared staff work schedules and assigned team members to specific duties.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Checked in vendors delivering product.
- Conducted store audits.
- Managed Store/Store Café, Cinnabon, and Auntie Anne's Pretzels all in one.
Team Leader Manager
Sam's Club
Spartanburg, SC
02.2015 - 01.2018
- Fostered positive employee relationships through communication, training, and development coaching.
- Oversaw daily workloads and workflow for smooth operations.
- Delegated work assignments and prioritized tasks.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
- Coached team for success by using corrective action processes.
- Analyzed business performance data to identify areas of strength and improve areas of weakness.
- Partnered with upper management and HR to identify effective resolutions for employee relations issues.
- Motivated team members to consistently achieve or exceed performance expectations.
- Led regular team meetings to communicate current business trends and relevant updates.
- Reviewed candidate resumes and scheduled and interviewed potential new hires.
- Set goals for performance and deadlines to comply with company plans and vision.
Night Manager
SUBWAY®Restaurants
Inman, SC
06.2012 - 02.2015
- Provided information services to guests regarding promotions, pricing and new product.
- Oversaw general upkeep of public areas and restrooms.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Established friendly relationships with regular guests, members and residents.
- Oversaw night audit function and preparation of daily financial reports.
- Communicated with management via email or phone message to report issues needing attention.
- Responded promptly to guest requests to achieve customer satisfaction.
- Conducted routine inspections of front office and public areas, taking immediate actions to correct deficiencies.
- Maintained and enforced procedures for security of monies, credit and financial transactions and guest security.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Chesnee High School
Chesnee, SC05-2013
Skills
- Branding
- Workflow Planning
- Program Administration
- Recruiting and hiring
- Project Management
- Expense Control
- Public Relations
- Operations Oversight
- Schedule Management
- Staff Supervision
- Financial Administration
- Customer Relationship Management
- Sales
- P&L Management
- Customer Retention
- Loss Prevention
- Budget coordination
- Service Quality Improvement
- Staff Motivation
- Deadline-oriented
- Operations Management
- Multi-unit Operation Management
- Supervision and training
- Vendor relationships
- Staffing
- Inventory Control
- Employee Scheduling
- Team building and motivation
- Data review
- Leader
- Leadership and team building
- Labor Cost Controls
- Safety assurance
- Training and coaching
Timeline
General Manager
Wendy's Restaurant
04.2022 - Current
General Manager
Marcos Pizza
08.2020 - 04.2024
General Manager
Clipper Petroleum
01.2018 - 08.2020
Team Leader Manager
Sam's Club
02.2015 - 01.2018
Night Manager
SUBWAY®Restaurants
06.2012 - 02.2015
High School Diploma -
Chesnee High School
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