Jimil Smith
MD
Summary
System administrator with over six years of IT, Two of those years are in a data center and four years of coding. Proven ability to resolve hardware and software issues, maintain data integrity, user accounts and manage support tickets to reduce downtime. Experienced in training and leading teams to enhance operational efficiency.
Overview
8
8
years of professional experience
Work History
SYSTEM ADMIN
Belcan
01.2024 - Current
- Manage customer accounts, ensuring seamless software and platform functionality.
- Troubleshoot hardware and software issues, restoring operations efficiently.
- Maintain data integrity in proprietary systems to prevent service disruptions and outages.
- Administer virtual machines and domains, enhancing security protocols.
- Lead and train new hires, As well as being coachable and easy to adapt to new situations.
- Oversee datacenter and monitor systems.
- Remote through VPN and manage a overview of tickets.
MANAGEMENT SERVICE HOST
Summerwood Corporation
01.2018 - 12.2023
- Manage customer transactions swiftly, improving satisfaction and reducing wait times.
- Utilize in-depth product knowledge to optimize shift time management and service quality.
- Project manage workloads with team.
- Enhanced team performance to improvements in service efficiency and customer satisfaction.
- Provided training to new hires and managed team during shifts.
Education
SECURITY+ -
CompTia
03-2024
Network+ -
CompTia
CCNA -
Cisco
DIPLOMA - MATH AND SCIENCE FOCUSED
Kenwood High IB Program
Skills
- Linux
- Python
- Active Directory
- Windows os
- Virtual Machine
- Data Entry
- Oracle
- ServiceNow
- AWS
- VPN Remote work
Additional Information - Project Experience
- Chrome Solutions - Team Management Program,
- Custom Website - Website built with Javascript, CSS and HTML.
Timeline
SYSTEM ADMIN
Belcan
01.2024 - Current
MANAGEMENT SERVICE HOST
Summerwood Corporation
01.2018 - 12.2023
SECURITY+ -
CompTia
Network+ -
CompTia
CCNA -
Cisco
DIPLOMA - MATH AND SCIENCE FOCUSED
Kenwood High IB Program