Jimirus Jones
Mansfield,TX
Summary
Respectful and responsible individual. Fast learner with excellent problem-solving skills. Follows all procedures that authority gives and completes assigned tasks on time. Dependable as well as adaptable at the workplace. Great time management skills, as well as communication skills. Customer care and satisfaction oriented. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist & Front Desk Lead
Marriott International Inc.
04.2019 - Current
- Welcome every single customer that enters the lobby
- Check-in all arriving customers, as well as checking-out all departing guests
- Provide appropriate information regarding the surrounding area
- Inform guests about the hotel’s “Recreational Areas” as well as all services provided by the staff
- Address all of our guests’ concerns and necessities with outstanding customer service
- Learn and comprehend the business’s databases as well as being able to carry out special requests
- Being up-to date with important guests arriving for the day, including all of our Premium members’ accommodations
- Providing an exceptional guest experience to all members.
Order Filler
Walmart eCommerce
08.2018 - 04.2019
- Complete orders as there are given to you on the device
- Clean as you go
- Make sure items are correctly in the correct totes
- Place them on the line as you completed the order
- Be friendly in the work place and keep a positive attitude.
Expo and Food Runner
Torchy’s Tacos
03.2018 - 08.2018
- Expo: make sure the food is fully cooked
- Give correct sauces with the tacos
- Make sure the kitchen is always clean and safe to walk on
- Give the food to the runners.
- Food runner: Greet customers
- Ask them about their meals and whom it belongs to
- Make sure there is nothing else you can do for them
- Thank them wish them a wonderful evening.
Store Clerk
CVS
08.2017 - 03.2018
- Greet customers as they are walking in
- Provide customer assistance with anything they need
- Tell the customers about your new weekly special deals
- If coupons are being used, provide the rules of your store’s coupon policy
- Thank them for shopping at your local CVS and wish them a wonderful evening.
Amusement Associate
Round 1 Amusement & Bowling
04.2017 - 08.2017
- Greet customers prior to walking to the counter
- Make sells using our famous discounted “Club Card”
- Explain how to credits work, how to redeem prizes
- Also, fix cranes, and clean the entire amusement area as in sweeping, vacuuming, wiping counters.
Store Associate
Walmart
09.2015 - 05.2017
- Cashier: Greet guest approaching your line
- Work fast, be respectful, question there day, smile and thank the customers for their serviced and wish them a wonderful evening.
- Toy sales/Electronic sales associate: Stock items accordingly to designated area
- Greet customers with a friendly smile and attitude
- Provide customer assistance to any area as well as your own.
- Personal shopper / pick up today associate: Pick up customer order items online from your store
- Make sure it is not damaged, missing, or the wrong item
- When customer approaches the store; provide excellent customer assistance and make sure they have all they need before departing from the store.
Education
Microsoft Specialist Certification -
Joliet Job Corps
08.2015
High School Diploma -
Pennfoster High School
03.2015
Skills
- Public speaking
- Customer service
- Cash Handling
- Listening Skills
- Time Management
- Customer Service
- Scheduling
- Appointment Scheduling
- Office Organization
- Oral and writing communication
- File Organization
- Verbal and written communication
- Administrative Skills
- Scheduling appointments
- Work Prioritization
- Sensitive information handling
- Filing
- Front Office Management
- Administrative Support
- Inventory Control
- Clerical Support
- Bookkeeping
- Attention to Detail
- Problem-Solving
- Data Entry
- Call Answering and Routing
- Customer and client relations
Accomplishments
- Assisted concierge with special projects, completing tasks ahead of schedule.
- Oversaw reservation payments via credit card and cash and had zero errors over the course of [Number] months.
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Received a job promotion within 6 months of hire date due to outstanding performance.
- Supervised team of 10 staff members.
- TownePlace Suites Employee Of The Year of 2022
Additional Information
I absolutely love working in new fields. Very open to criticism that will enable me to perform at a much higher quality in most given circumstances. Not only do I look after myself, but after the people around me as well. Effective team player with a high standard for organization and accomplishment.
Certification
- Microsoft Office Specialist, Microsoft - 2015
Languages
English
Native or Bilingual
Anime, Manga, Comics, Cosplay, Volunteering (Homeless Shelter , Animal care),
Ive been into Anime (Japanese Animation) since i was a kid. Its helped me grow into the wonderful individual that I am. Its been a huge life changer for me as it helped me through my career, goals, future goals and something i always bring with my personality.
Timeline
Front Desk Receptionist & Front Desk Lead
Marriott International Inc.
04.2019 - Current
Order Filler
Walmart eCommerce
08.2018 - 04.2019
Expo and Food Runner
Torchy’s Tacos
03.2018 - 08.2018
Store Clerk
CVS
08.2017 - 03.2018
Amusement Associate
Round 1 Amusement & Bowling
04.2017 - 08.2017
Store Associate
Walmart
09.2015 - 05.2017
Microsoft Specialist Certification -
Joliet Job Corps
High School Diploma -
Pennfoster High School
- Microsoft Office Specialist, Microsoft - 2015
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