Jimiya Hobson
Chicago,IL
Summary
Experienced Customer Service Specialist dedicated to prioritizing tasks and thriving in fast-paced environments. Demonstrated success in effectively handling escalated customer support issues. Strong communication skills with a talent for complex problem-solving and conflict resolution. Proficient in HIPAA protection, patient success, and data entry.
Overview
10
10
years of professional experience
Work History
PATIENT REPRESENTATIVE
ILLINOIS DERMATOLOGY INSTITUTE
Chicago , IL
2023.10 - Current
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Verified insurance coverage for services provided by the facility.
- Managed incoming faxes related to patient registration processes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inventory and supplies to ensure materials were available when needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
Patient Access Specialist/Administrative Assistant
Northwestern Memorial Hospital
chicago , Illinois
2020.04 - 2023.08
- Applied HIPAA privacy and security regulations while handling patient information.
- Enhanced reference materials to include updated information on Medicare/Medicaid, third-party payer requirements, guidelines, policies as well as a comprehensive list of accepted insurance plans.
- Scheduled and implemented patient admissions and discharges.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scheduled patient appointment and procedures.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Maintained accurate records of patient registration information in electronic health record system.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Customer Contact Representative
Advocate Aurora Health
chicago , IL
2020.01 - 2021.07
- Assisted associates with problem resolutions
- Scheduling, canceling and rescheduling patients trained in epic prod
- Send messages to doctors
- Answer any questions patients have
- Upload insurance and demographics
- Handled customer complaints about company operations, services and policies with knowledgeable and professional responses.
- Used EPIC to enter customer data into database.
Barista Shift Lead
Starbucks
chicago , IL
2018.08 - 2020.07
- Supervised customer transaction processing, checking accuracy to minimize delays and verified payment failures with customers to resolve pending transaction issues
- Trained and oriented new employees to Starbucks policies, procedures, and standards, verifying acclimation to normal and peak demands
- Created and help with scheduling and coverage
Office Administrative Assistant
Minnie Riperton Apartments
chicago , IL
2014.03 - 2016.06
- Sorted, organized, and kept record of office documents.
- Handled high volume calls, handled cash, checks, and card payments, analyzed and filed documents.
- Resolved customer issues and answered inquiries to ensure exceptional customer satisfaction
- Proficient in providing excel chat support
- Managed various office responsibilities including ordering materials, organizing workspaces, and responding to emails and phone calls.
- Scheduled and coordinated managers' or supervisors' meetings, appointments, and travel arrangements.
- Drafted agendas, meeting notes, and other documents to enhance collaborative process.
- Utilized strong communication skills to effectively handle phone calls, schedule appointments and assist with office inquiries.
- Maintained accurate records of all audit results, corrective actions taken and other relevant documentation.
Education
Associate of Applied Science -
Malcolm X College
chicago, Illinois2025-08
Skills
- Insurance information collection
- Organization
- Medical terminology expertise
- Patient scheduling
- Administration Assistance
- Trained in EPIC system
- Problem-Solving
- Microsoft word
- Data Entry
- Document analysis
- Information Gathering
- Project Planning
- Clinical Documentation
- HIPAA Compliance
Timeline
PATIENT REPRESENTATIVE
ILLINOIS DERMATOLOGY INSTITUTE
2023.10 - Current
Patient Access Specialist/Administrative Assistant
Northwestern Memorial Hospital
2020.04 - 2023.08
Customer Contact Representative
Advocate Aurora Health
2020.01 - 2021.07
Barista Shift Lead
Starbucks
2018.08 - 2020.07
Office Administrative Assistant
Minnie Riperton Apartments
2014.03 - 2016.06
Associate of Applied Science -
Malcolm X College
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