Jimiya Hobson
Chicago,IL
Summary
Experienced Customer Service Specialist dedicated to prioritizing tasks and thriving in fast-paced environments. Demonstrated success in effectively handling escalated customer support issues. Strong communication skills with a talent for complex problem-solving and conflict resolution. Proficient in HIPAA protection, patient success, and data entry.
Overview
10
10
years of professional experience
Work History
PATIENT REPRESENTATIVE
ILLINOIS DERMATOLOGY INSTITUTE
Chicago, IL
10.2023 - Current
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Verified insurance coverage for services provided by the facility.
- Managed incoming faxes related to patient registration processes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed inventory and supplies to ensure materials were available when needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
Patient Access Specialist/Administrative Assistant
Northwestern Memorial Hospital
chicago, Illinois
04.2020 - 08.2023
- Applied HIPAA privacy and security regulations while handling patient information.
- Enhanced reference materials to include updated information on Medicare/Medicaid, third-party payer requirements, guidelines, policies as well as a comprehensive list of accepted insurance plans.
- Scheduled and implemented patient admissions and discharges.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scheduled patient appointment and procedures.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Maintained accurate records of patient registration information in electronic health record system.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Customer Contact Representative
Advocate Aurora Health
chicago, IL
01.2020 - 07.2021
- Assisted associates with problem resolutions
- Scheduling, canceling and rescheduling patients trained in epic prod
- Send messages to doctors
- Answer any questions patients have
- Upload insurance and demographics
- Handled customer complaints about company operations, services and policies with knowledgeable and professional responses.
- Used EPIC to enter customer data into database.
Barista Shift Lead
Starbucks
chicago, IL
08.2018 - 07.2020
- Supervised customer transaction processing, checking accuracy to minimize delays and verified payment failures with customers to resolve pending transaction issues
- Trained and oriented new employees to Starbucks policies, procedures, and standards, verifying acclimation to normal and peak demands
- Created and help with scheduling and coverage
Office Administrative Assistant
Minnie Riperton Apartments
chicago, IL
03.2014 - 06.2016
- Sorted, organized, and kept record of office documents.
- Handled high volume calls, handled cash, checks, and card payments, analyzed and filed documents.
- Resolved customer issues and answered inquiries to ensure exceptional customer satisfaction
- Proficient in providing excel chat support
- Managed various office responsibilities including ordering materials, organizing workspaces, and responding to emails and phone calls.
- Scheduled and coordinated managers' or supervisors' meetings, appointments, and travel arrangements.
- Drafted agendas, meeting notes, and other documents to enhance collaborative process.
- Utilized strong communication skills to effectively handle phone calls, schedule appointments and assist with office inquiries.
- Maintained accurate records of all audit results, corrective actions taken and other relevant documentation.
Education
Associate of Applied Science -
Malcolm X College
chicago, Illinois08-2025
Skills
- Insurance information collection
- Organization
- Medical terminology expertise
- Patient scheduling
- Administration Assistance
- Trained in EPIC system
- Problem-Solving
- Microsoft word
- Data Entry
- Document analysis
- Information Gathering
- Project Planning
- Clinical Documentation
- HIPAA Compliance
Timeline
PATIENT REPRESENTATIVE
ILLINOIS DERMATOLOGY INSTITUTE
10.2023 - Current
Patient Access Specialist/Administrative Assistant
Northwestern Memorial Hospital
04.2020 - 08.2023
Customer Contact Representative
Advocate Aurora Health
01.2020 - 07.2021
Barista Shift Lead
Starbucks
08.2018 - 07.2020
Office Administrative Assistant
Minnie Riperton Apartments
03.2014 - 06.2016
Associate of Applied Science -
Malcolm X College
Similar Profiles
Marieli Gomez-AvilesMarieli Gomez-Aviles
Front Desk Receptionist at Illinois Dermatology InstituteFront Desk Receptionist at Illinois Dermatology Institute
Nicholas BorchersNicholas Borchers
Physician Assistant at Illinois Dermatology InstitutePhysician Assistant at Illinois Dermatology Institute
Michelle KramerMichelle Kramer
Patient Service Representative at Illinois Dermatology Institute, LLCPatient Service Representative at Illinois Dermatology Institute, LLC