Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

JIM ISSAC

Philadelphia,PA

Summary

Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Branch Sales Representative

PFFCU
02.2024 - Current
  • Provided exceptional customer service, addressing inquiries thoroughly while maintaining a professional demeanor at all times.
  • Set individual goals aligned with company objectives, pushing myself beyond expectations in pursuit of success.
  • Enhanced overall customer satisfaction levels by resolving issues promptly and professionally.
  • Followed up on leads diligently, converting them into successful deals that contributed significantly to overall branch revenue.

Associate Operations

Wells Fargo
10.2022 - 11.2022
  • Associate Operations Processor at the highly secure lockbox facility
  • Was responsible for the opening, reviewing, sorting and capturing payment transactions into the processing systems
  • Prepare and distribute incoming and outgoing payment mails and regularly receive directions from supervisor.
  • Worked under close supervision following the established procedures of the cash vault
  • Also worked in the extraction team to process checks and payments to their respective lockbox accounts.

Customer Service Specialist

ALLSTATE Insurance Agency
09.2019 - 09.2022
  • Worked as a customer service representative agent, handled monthly payments, walk-in customers and large volumes of customer complaints and queries.
  • Also handled large amounts of telephone calls and is comfortable in multi-tasking.

Core Specialist

CARDONE industries
08.2018 - 06.2019
  • Worked at Electronic Core division managing the SAP systems, inventory management, creating and maintaining daily report of activities.
  • Created Excel reports and worked with and team leader in organizing and developing effective strategies for the smooth operation within the plant.
  • Handled large volume of reports and excel sheets of inventory and was responsible for the entire inventory.

Education

Data Analysis

Coursera
05.2022

Master of Business Administration (MBA) - International Business And Marketing

Cardiff Metropolitan University
12.2016

Bachelor of Commerce (B.Com) - Computer Application

Mahatma Gandhi University
03.2015

Skills

  • Proficient in MS Office Suite – Excel (Pivot tables, V-lookup)
  • Good knowledge in Google spreadsheets, SQL, and Data Visualization tools like Tableau and Looker
  • Excellent time management, Analytical skills, Data Design, Data Strategy and Technical mindset
  • Exceptional customer service skills
  • Problem-solving
  • Attention to detail
  • Reliability

Languages

Malayalam
Full Professional

Timeline

Branch Sales Representative

PFFCU
02.2024 - Current

Associate Operations

Wells Fargo
10.2022 - 11.2022

Customer Service Specialist

ALLSTATE Insurance Agency
09.2019 - 09.2022

Core Specialist

CARDONE industries
08.2018 - 06.2019

Master of Business Administration (MBA) - International Business And Marketing

Cardiff Metropolitan University

Bachelor of Commerce (B.Com) - Computer Application

Mahatma Gandhi University

Data Analysis

Coursera

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