Summary
Overview
Work History
Education
Skills
Timeline
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JIMLUE CHA

Sacramento,CA

Summary

Dedicated and safety-oriented Alarm Technician with over 20 years of experience delivering impactful demonstrations that empower customers to understand system functionalities. Recognized for exemplary time management and organizational skills, ensuring efficient operations and client satisfaction. Eager to leverage attention to detail and exceptional communication abilities in a new role that values proactive engagement and customer education. Committed to enhancing safety and security through innovative solutions and reliable service.

Overview

20
20
years of professional experience

Work History

Alarm Installation Supervisor

Bay Alarm
07.2022 - Current
  • Supervise and train installation technicians.
  • Communicate customer inquiries and concerns.
  • Offer technical assistance to service, installation technicians, and sales associates.
  • Enforce safety protocols on job sites.
  • Educate installation technicians on NEC, NFPA 72, and Bay Alarm Company standards.
  • Collaborate daily with the Operations Manager, Installation Manager, and Service Manager
  • Supervised installation teams to ensure adherence to safety protocols and operational standards.
  • Coordinated project timelines and resource allocation for optimal workflow efficiency.
  • Mentored junior technicians, enhancing skill development and technical knowledge.

Alarm Technician

Bay Alarm
10.2011 - 07.2022
  • Installed, tested, and repaired fire alarm and control systems for commercial and residential projects.
  • Inspected fire and security alarm systems for both commercial and residential customers.
  • Showed strong written and verbal communication skills to assist with quality control and device maintenance.
  • Achieved proper alarm operation by testing hardware, connections, and signals.
  • Programmed and installed conventional and networked alarm monitors, including fire, security, cellular and digital communicator, CCTV, and other entry installations.
  • Maintained certifications and technical knowledge to comply with system deployment, management, and disposal standards.

Alarm Technician

Accularm Security Systems
09.2005 - 10.2011
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Instructed customers on device's proper use and maintenance.
  • Installed, tested, and repaired fire alarm and control systems for commercial and residential projects.
  • Provided effective demonstrations of alarm systems so that customers understood how to use each feature.
  • Restored malfunctioning devices to original functionality and replaced, as necessary.

Education

Some College (No Degree) - General Studies

Sacramento City College
Sacramento, CA

High School Diploma - undefined

Hiram W. Johnson High School
Sacramento, CA
06.1999

Skills

  • Installation, programming, and servicing
  • Effective customer communication and support
  • Access control systems
  • CCTV systems
  • Customer service
  • Reliable and trustworthy
  • Multitasking
  • Time management
  • Computer skills
  • Leadership
  • Conflict resolution
  • Decision-making

Timeline

Alarm Installation Supervisor

Bay Alarm
07.2022 - Current

Alarm Technician

Bay Alarm
10.2011 - 07.2022

Alarm Technician

Accularm Security Systems
09.2005 - 10.2011

High School Diploma - undefined

Hiram W. Johnson High School

Some College (No Degree) - General Studies

Sacramento City College
JIMLUE CHA