JIMLUE CHA
Sacramento,CA
Summary
Dedicated and safety-oriented Alarm Technician with over 20 years of experience delivering impactful demonstrations that empower customers to understand system functionalities. Recognized for exemplary time management and organizational skills, ensuring efficient operations and client satisfaction. Eager to leverage attention to detail and exceptional communication abilities in a new role that values proactive engagement and customer education. Committed to enhancing safety and security through innovative solutions and reliable service.
Overview
20
20
years of professional experience
Work History
Alarm Installation Supervisor
Bay Alarm
07.2022 - Current
- Supervise and train installation technicians.
- Communicate customer inquiries and concerns.
- Offer technical assistance to service, installation technicians, and sales associates.
- Enforce safety protocols on job sites.
- Educate installation technicians on NEC, NFPA 72, and Bay Alarm Company standards.
- Collaborate daily with the Operations Manager, Installation Manager, and Service Manager
- Supervised installation teams to ensure adherence to safety protocols and operational standards.
- Coordinated project timelines and resource allocation for optimal workflow efficiency.
- Mentored junior technicians, enhancing skill development and technical knowledge.
Alarm Technician
Bay Alarm
10.2011 - 07.2022
- Installed, tested, and repaired fire alarm and control systems for commercial and residential projects.
- Inspected fire and security alarm systems for both commercial and residential customers.
- Showed strong written and verbal communication skills to assist with quality control and device maintenance.
- Achieved proper alarm operation by testing hardware, connections, and signals.
- Programmed and installed conventional and networked alarm monitors, including fire, security, cellular and digital communicator, CCTV, and other entry installations.
- Maintained certifications and technical knowledge to comply with system deployment, management, and disposal standards.
Alarm Technician
Accularm Security Systems
09.2005 - 10.2011
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Instructed customers on device's proper use and maintenance.
- Installed, tested, and repaired fire alarm and control systems for commercial and residential projects.
- Provided effective demonstrations of alarm systems so that customers understood how to use each feature.
- Restored malfunctioning devices to original functionality and replaced, as necessary.
Education
Some College (No Degree) - General Studies
Sacramento City College
Sacramento, CAHigh School Diploma - undefined
Hiram W. Johnson High School
Sacramento, CA06.1999
Skills
- Installation, programming, and servicing
- Effective customer communication and support
- Access control systems
- CCTV systems
- Customer service
- Reliable and trustworthy
- Multitasking
- Time management
- Computer skills
- Leadership
- Conflict resolution
- Decision-making
Timeline
Alarm Installation Supervisor
Bay Alarm
07.2022 - Current
Alarm Technician
Bay Alarm
10.2011 - 07.2022
Alarm Technician
Accularm Security Systems
09.2005 - 10.2011
High School Diploma - undefined
Hiram W. Johnson High School
Some College (No Degree) - General Studies
Sacramento City College