Jimmessa Streeter
Matteson,IL
Summary
Professional in customer success with robust experience in driving client satisfaction and retention. Skilled in relationship building, problem-solving, and delivering tailored solutions. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, effective communication, and strategic thinking.
Overview
10
10
years of professional experience
Work History
Relationship Banker
Wintrust Community Bank
09.2022 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial resources
Selling/Beauty Manager
Victoria's Secret PINK
11.2014 - 09.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Trained new employees on product knowledge and sales techniques, increasing overall team performance.
- Maintained a clean, organized store environment to enhance the shopping experience for customers.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Education
Associate of Applied Science - Business Administration
Robert Morris University
Chicago, Illinois01-2000
Skills
- Relationship building and management
- Customer Service
- Teller support
- Cross-selling products
- Salesforce program proficiency
- Workday program proficiency
- Customer service management
- Training and mentoring
- Team leadership
- Outstanding communication skills
- Store merchandising
- Retail inventory management
- Goals and performance
- Retail merchandise quality standards
- Illinois Public Notary
Timeline
Relationship Banker
Wintrust Community Bank
09.2022 - Current
Selling/Beauty Manager
Victoria's Secret PINK
11.2014 - 09.2022
Associate of Applied Science - Business Administration
Robert Morris University