Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jimmetria Stephenson

Longview

Summary

Dependable and quick-learning team player with effective communication and organization skills, looking to obtain a secure position and grow within a great company by utilizing my skills to the best of my ability.


Overview

10
10
years of professional experience

Work History

Office clerk

People Ready (Indevco Plastics)
03.2024 - Current
  • Scanning invoices in through email
  • Naming files that are scanned and creating specific folders in drive for invoices
  • Creating invoice journals
  • Entering daily banking info in spreadsheet
  • Having a positive friendly attitude daily
  • Making outbound calls to vendors
  • Navigate through multiple systems

Seasonal Customer Service Representative

Sitel | Sykes
10.2022 - 04.2023


  • Working in a distraction free workspace
  • Remote
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Representative

Total Card Inc
01.2020 - 03.2022
  • Answer a high volume of incoming calls daily
  • Processing payments on customer's credit card accounts on their behalf through a secure billing system
  • Made customers aware of their invoices, and submitted any requests for account modifications that should be made
  • Navigating through multiple applications and systems
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

Nationstar Mtg
08.2018 - 12.2019
  • Answer a high volume of incoming calls daily
  • Assisting members with loan details, such as interest rates, term of loan, deeds and more
  • Advised members of refinance options
  • Using tools and navigation to handle members request in a timely matter, providing accurate info
  • Transferring calls to correct dept
  • Processing mortgage payments

Customer Service Representative

Dialog Direct
10.2015 - 07.2018
  • Respond to incoming calls and help customers with benefit details
  • Use database searches to find information to address client issues and concerns with providers in and out of network
  • Accurate and effective when working in a hectic situation and addressing customers' concerns
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Associate's Degree -

Wiley College
05.2014

High School Diploma -

Marshall High
01.2002

Skills

  • Strong customer service skills
  • Strong attention to detail
  • CRM Software
  • Remote Training
  • Complex problem solving
  • Great Communication
  • Willingness to Help Others
  • Data entry
  • Typing speed
  • Strong Work Ethic
  • Inbound calls
  • Punctuality
  • Clerical support
  • Time management
  • Payroll and accounts payable and receivable

Timeline

Office clerk

People Ready (Indevco Plastics)
03.2024 - Current

Seasonal Customer Service Representative

Sitel | Sykes
10.2022 - 04.2023

Customer Service Representative

Total Card Inc
01.2020 - 03.2022

Customer Service Representative

Nationstar Mtg
08.2018 - 12.2019

Customer Service Representative

Dialog Direct
10.2015 - 07.2018

High School Diploma -

Marshall High

Associate's Degree -

Wiley College

Similar Profiles

CREATE PROFILE