Jimmi Collins-Noser
Pearland,TX
Summary
Dynamic leader with a proven track record, specializing in customer relationship management and troubleshooting. Developed innovative solutions that significantly improved customer satisfaction metrics. Expertise in inventory control and project coordination, demonstrating punctuality and reliability in delivering exceptional client service. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development.
Overview
6
6
years of professional experience
Work History
Manager
Hubcap Grill
Pearland, Texas
08.2021 - 09.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Managed inventory and supplies to ensure materials were available when needed.
Front Desk Guest Service Agent
Tru By Hilton
Webster, Texas
03.2020 - 03.2021
- Processed payments using hotel management software accurately and securely.
- Collaborated with team members to enhance overall guest satisfaction levels.
- Assisted in resolving guest complaints and concerns promptly and professionally.
- Managed check-in and check-out processes for efficient guest experiences.
- Welcomed guests and provided information about hotel services and amenities.
- Answered phones, responded to inquiries, and took messages.
Cashier Team Lead
Chick-fil-A
Webster, Texas
08.2018 - 03.2020
- Trained new cashiers on register operations and customer interaction standards.
- Managed cash handling procedures, ensuring accuracy and compliance with company policies.
- Assisted cashiers with resolving customer complaints and inquiries.
- Ensured the quality of ingredients used in meals served at catered events.
- Authorized discounts and special actions to resolve and maintain satisfaction.
- Coordinated catering events from planning to execution, ensuring seamless service delivery.
Education
GED -
Jersey Village High School
Jersey Village03-1995
Skills
- Advanced troubleshooting
- Customer relationship management
- Inventory control
- Solution implementation
- Client service
- Project coordination
- Problem solving
- Point of sale systems
- Sales tracking
- Cash handling expertise
- POS system proficiency
- Financial reporting
- Punctual and reliable
- Customer service
- Inventory management
- Team leadership
- Time management
Affiliations
I have always liked learning and growing with companies I have worked for, having leadership skills.
Accomplishments
I received an award of achievement from Hilton.
I received an award of achievement from Chick-fila.
References
References available upon request.
Timeline
Manager
Hubcap Grill
08.2021 - 09.2024
Front Desk Guest Service Agent
Tru By Hilton
03.2020 - 03.2021
Cashier Team Lead
Chick-fil-A
08.2018 - 03.2020
GED -
Jersey Village High School