Jimmi Olmez
Islip, NY
Oviedo,FL
1
Certification
17
years of professional experience
Dedicated psychology graduate with a Bachelor's degree and specialized coursework in child development, offering over 15 years of personal childcare experience and a decade of expertise in customer service. Proven skills in schedule management, phone etiquette, cash handling, conflict resolution, and leadership contribute to a well-rounded professional profile. Recognized for compassion, determination, and meticulous attention to detail, with a strong focus on fostering positive relationships and creating supportive environments for children and families.
Work History
Babysitter/Nanny
16 Years 11 Months- Cared for children ages 3mo. -13yrs during workday
- Assisted children with homework and other school activities
- Looked after children during outdoor activities
- Supervised children during outdoor play to ensure safety.
- Addressed and resolved disagreements between children to encourage cooperation.
Assistant Branch Manager
5 Months- Coordinated operations to ensure efficiency
- Directed staff to achieve performance goals
- Ensured branch functioned with efficiency by implementing streamlined processes
- Provided training across multiple banking roles
- Verified identification and prioritized operational controls, security, and regulatory compliance
- Confirmed identity of customers during transactions and prioritized operational controls, security, and regulatory compliance
Office Manager
2 Years 3 Months- Handled incoming inquiries through phone and email communications
- Coordinated and scheduled appointments for clients and staff members
- Balance cash and patient-progress ledgers
- Balanced cash and patient-progress ledgers to maintain accurate financial records
- Facilitated client consultations to discuss services and options
- Checked client identification and insurance details to confirm eligibility
Server/Bartender
2 Years 2 Months- Answered phone, addressed customer concerns and questions promptly
- Delivered exceptional customer service, fostering a welcoming atmosphere
- Delivered exceptional customer service in high-volume dining environment, enhancing guest experiences.
- Managed bar operations, crafting signature cocktails and maintaining inventory accuracy.
- Trained new staff on menu offerings and proper service techniques, fostering team efficiency.
Bartender
4 Years 11 Months- Developed bartender schedules to ensure adequate coverage during peak hours
- Coach team on day-to-day operation of the bar
- Make beverages at a fast pace
- Resolved customer concerns to enhance satisfaction and improve service experience
- Verify identification
- Communicated team concerns and suggestions to senior leadership to support operational improvements
- Address questions presented by bartenders
- Confirmed age of customers to uphold bar safety regulations
Phone Representative
11 Months- Addressed customers' questions and concerns
- Made outbound calls to confirm scheduling
- Confirmed scheduling through proactive outbound calls to ensure timely pickups
- Tracked and arranged call schedule aligned with donation truck routes for efficient operations
- Sorted donations into categories for efficient processing.
- Maintained detailed profiles of frequent donors to enhance personalized service
Cashier/Customer Service Rep./File Maintenance
1 Year 2 Months- Head of service desk within 1 month of being hired
- Executed transactions with a focus on customer satisfaction
- Handled incoming phone calls to assist customers with their inquiries.
- Complete phone calls
- Managed file maintenance to optimize store presentation and ensure current displays
Education
Bachelor’s Degree - Psychology
Associate’s Degree - Business
Relevant Coursework: Child Psychology
High School Diploma
Skills
Child development knowledge
Problem-solving
Attention to detail
Time management
Multitasking Abilities
Critical thinking
Task prioritization
Certification
DCF Certification, Academic Scholarship, Dean’s List/Honor Roll
Timeline
Assistant Branch Manager
Trustco Bank
08.2025 - 01.2026Read More
Office Manager
Simply Well Chiropractic
10.2020 - 01.2023Read More
Server/Bartender
Habanero’s Mexican Grill
11.2019 - 01.2022Read More
Bartender
AMC Altamonte 18
11.2015 - 10.2020Read More
Phone Representative
Big Brothers Big Sisters of America
11.2014 - 10.2015Read More
Cashier/Customer Service Rep./File Maintenance
Stop and Shop
08.2014 - 10.2015Read More
Babysitter/Nanny
Islip, NY
11.2009 - CurrentRead More
Central Islip High School
High School Diploma
Read More
Keiser University
Associate’s Degree from Business
Read More
Keiser University
Bachelor’s Degree from Psychology
Read More