Brandon Lea
Chicago,IL
Summary
Housekeeper focused on providing exceptional service to internal and external customers. Reliable, responsible and driven to be an integral team member. Dedicated healthcare professional adept at coordinating training, paperwork, and specific community-based resources. Exceptional communication and planning abilities with an organized and thorough nature. Compassionate Community Health Worker with Number years of experience in fast-paced positions. Committed to helping community members improve wellness through hands-on support and education. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Francisco Outreach
Shelter Support Staff
Chicago, IL
08.2020 - Current
- Maintained thorough records of outreach activities, allowing for accurate reporting and informed decision-making regarding future initiatives.
- Streamlined data collection processes to better track outcomes and measure success of outreach efforts.
- Created engaging content for newsletters, websites, blogs, or print materials that effectively communicated program updates to target audiences.
- Built relationships with key stakeholders including community leaders, school officials, and local media representatives to foster support for programs.
- Organized and led workshops that effectively educated the community about various topics relevant to organization''s mission.
- Evaluated program effectiveness using qualitative and quantitative methods, leading to continuous improvement of outreach services offered.
- Boosted organization visibility through effective social media management and promotional materials creation.
- Developed strong partnerships with local businesses, nonprofits, and government agencies for collaborative programs.
- Assisted in grant writing efforts that resulted in securing significant funding for various programs.
- Improved program effectiveness by conducting thorough research on target populations and tailoring outreach efforts accordingly.
- Conducted informative presentations at conferences, workshops, and other public forums to raise awareness about organization''s mission.
- Provided logistical support during special events including registration management, setup/takedown assistance, or troubleshooting any issues that arose throughout the day.
- Trained new staff members on best practices for community engagement and strategic planning, resulting in a more cohesive team.
- Utilized strong interpersonal skills to build rapport with community members and provide personalized support while addressing their unique needs or concerns.
- Enhanced community engagement by organizing and executing outreach events and initiatives.
- Managed budgets for multiple projects, ensuring cost-effective allocation of resources while maintaining high-quality programming.
- Coordinated volunteer recruitment efforts to ensure adequate staffing levels at events while promoting a positive experience for all involved parties.
- Implemented creative grassroots tactics such as door-to-door canvassing or tabling at public events to generate awareness about organization''s goals among diverse communities.
- Collaborated with colleagues to develop innovative strategies for reaching hard-to-reach populations, increasing overall impact of outreach initiatives.
- Increased event attendance by implementing targeted marketing strategies and utilizing effective communication channels.
- Participated in health promotion campaigns to raise awareness of health issues.
- Engaged clients in health-related activities to enhance overall well-being.
- Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Collaborated with local organizations to expand health services and resources.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Targeted specific community groups with wellness and disease management information.
- Wrote and distributed informational materials on chronic diseases, infant mortality, substance abuse, and other community health concerns.
- Transported or accompanied clients to scheduled health appointments or referral sites.
- Developed and implemented training classes to educate team members and community residents.
Aspire
Dsp (Direct Support, Professional$
Hillside, IL
02.2019 - 10.2021
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Receiving manager/ (DTS) Dock To Stock
BIG LOTS
Franklin Park, IL
05.2016 - 06.2016
- Counted cash drawers and made bank deposits
- Assigned employees to specific duties to best meet the needs of the store
- Managed staff of 20 sales associates
- Instructed staff on appropriates handling difficult and complicated sales
- Examined merchandise to verify that it was correctly priced and displayed
- Reported to the district manager regarding store and merchandise, department information and pricing
- Led merchandise selection, pricing, planning and marketing
- Conferred with store managers to obtain information about customer needs and preference
- Established strong vendor relationships to maintain and support the business
- Removed damaged, out-of-code, not-in-set and discontinued items from Displays
- Loaded and unloaded merchandise using a ladder and pallet jack
- Stocked and replenished merchandise according to store merchandising layouts.
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Conducted regular audits of warehouse inventory, ensuring accuracy and accountability within the team.
- Managed inbound receiving departments.
- Developed strong relationships with vendors, resulting in better communication and reduced shipping errors.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Streamlined receiving processes by implementing efficient inventory management systems.
- Coordinated logistics operations including scheduling truck deliveries and managing dock appointments efficiently.
- Identified areas for improvement within the receiving process, implementing changes that increased overall efficiency.
Lead Direct Support Professional
Ray Graham Association
Addison, IL
05.2011 - 09.2013
- Assigns staff (on their shift) to individual groups in the home to ensure accountability and proper supervision
- Completes Grooming Checklist
- Completes clothing inventories as assigned
- Monitors the use of supplies and informs Home Manger if something is needed
- Completed documentation of PBS trackers
- Completed documentation of the ISP
- Completed documentation of dietary trackers
- Completed documentation of trackers provided by nursing such as treatment sheets, Seizure logs, If applicable, and bowel movement trackers
- Assists new team members with OJT as assigned
- Ensure the physical plant of the home is maintained and complete maintenance requests as needed
- Know the support needs of the people in their home
- Know the supervision level of the people in their home
- Assists or completes all personal hygiene for the people supported based on their needs
- Assists with all medical appointments and emergencies related to the people supported throughout their home and across campus.
- Served as a mentor for new staff members by providing guidance, sharing knowledge, and modeling best practices in direct support.
- Supported clients in achieving personal goals with tailored assistance in daily living tasks such as hygiene, meal preparation, and household chores.
- Promoted a positive environment for clients through compassionate direct support and effective behavior management techniques.
- Enhanced client self-esteem by acknowledging achievements regularly and celebrating milestones as part of the ongoing support process.
- Encouraged client autonomy by guiding the development of decision-making skills and offering support when needed.
- Contributed to team success by consistently demonstrating professionalism, responsibility, adaptability, and initiative in the workplace.
- Enhanced client independence by implementing individualized support plans and goal-setting strategies.
- Managed challenging behaviors effectively using approved crisis intervention techniques to maintain a safe environment for clients and staff members alike.
- Collaborated closely with healthcare professionals to develop appropriate interventions for medical or psychiatric conditions affecting client wellbeing.
- Maintained accurate documentation on all aspects of client care to ensure compliance with regulations and facilitate interdisciplinary collaboration.
- Facilitated community integration for clients by coordinating activities, transportation, and providing necessary support during outings.
- Oversaw daily operations at residential facilities while adhering to strict guidelines set forth by regulatory agencies to ensure compliance with industry standards.
- Led group activities that promoted social interaction, skill-building, and personal growth among clients while fostering a sense of community within the residential setting.
- Increased staff efficiency through clear communication, collaborative problem-solving, and timely reporting of client progress or issues.
- Improved overall quality of care by conducting regular assessments, updating care plans, and communicating with interdisciplinary teams.
- Provided reliable and timely transportation for clients to appointments, community events, and other essential engagements.
- Ensured client safety and well-being by diligently monitoring living spaces and proactively addressing potential hazards or concerns.
- Strengthened overall program effectiveness by actively participating in staff training sessions, workshops, and meetings.
- Developed strong relationships with clients'' families to foster trust, open communication, and continuity of care.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Liaised with key accounts to deliver targeted administrative household support.
Overnight Crew Member
Target
Chicago, IL
07.2010 - 05.2011
- Organized store merchandise racks by size, style and color
- Loaded and unloaded merchandise using a ladder and pallet jack
- Stocked shelves and supplies and organized displays.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
- Supported promotional plans by updating signage with price changes.
- Operated cash registers effectively, processing customer transactions quickly and accurately during late-night hours.
- Collaborated with team members to complete nightly tasks efficiently, maintaining a positive work atmosphere.
- Reduced wait times for customers seeking assistance by proactively approaching them and offering support during overnight hours.
- Adhered to company policies regarding security measures, ensuring the protection of both staff and customers at all times during night shifts.
- Increased customer satisfaction by promptly addressing inquiries and providing assistance as needed.
- Completed accurate inventory counts, aiding in effective ordering strategies and minimizing stock shortages.
- Coordinated with daytime staff to ensure seamless transition between shifts, resulting in minimal disruptions to daily operations.
- Contributed to increased sales through proper product placement and attractive displays during overnight hours.
- Enhanced store presentation with meticulous attention to detail while arranging merchandise on shelves and display areas.
- Improved store efficiency by restocking shelves and organizing inventory during overnight shifts.
Produce Clerk/Loss Prevention
Jewel Osco
Chicago, IL
09.2008 - 07.2010
- Maintained knowledge of current sales and promotions, policies regarding payment and Exchanges and security practices
- Responded to customer questions and requests in a prompt and efficient manner
- Contacted other store locations to determine merchandise availability
- Inspected facility and grounds and picked up any trash
- Thoroughly scrubbed and cleaned bathroom fixtures and partitions
- Cleaned in and around the buildings, prioritizing safety at all times
- Promoted building security by locking doors and checking electrical appliances for safety Hazards
- Washed dishes and assisted in bussing tables.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Kept tidy and organized area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
- Enhanced departmental teamwork by fostering a positive work environment and maintaining open lines of communication with coworkers and management.
- Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
- Inspected produce to update and adjust pricing information.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers in selecting the freshest produce by sharing knowledge on ripeness indicators and proper storage techniques.
- Contributed to team efficiency by assisting with unloading deliveries, verifying order accuracy, and organizing stockroom for easy access to products.
- Managed inventory levels to prevent overstock or shortages of produce items through regular monitoring and communication with suppliers.
- Reduced shrinkage rates by closely monitoring expiration dates and implementing markdown strategies on soon-to-expire items.
- Sorted and packaged produce items to prepare for shipments.
- Contributed to the store''s commitment to environmental sustainability by implementing proper recycling practices for cardboard, plastic, and food waste within the produce department.
- Collaborated with other store departments to create cross-merchandising displays that featured complementary products from the deli, bakery, or meat sections.
- Fostered positive shopping experience, assisting customers with finding specific products and offering preparation tips.
- Provided feedback from customer interactions to management, helping to shape future stock selections and promotions.
- Implemented efficient organization system for back stock, reducing time spent on inventory checks and restocking.
- Increased sales of seasonal items by creating attractive displays that highlighted quality and variety.
- Educated new staff on proper handling and presentation techniques for various types of produce.
- Contributed to waste reduction by monitoring produce conditions and implementing timely markdowns for quick sale.
- Conducted regular price checks to ensure accuracy at point of sale, preventing customer dissatisfaction and delays at checkout.
- Played key role in seasonal rearrangements of produce section, enhancing shopping experience and promoting new products.
- Enhanced freshness and quality of produce displayed by conducting thorough inspections and rotations daily.
- Assisted in development of promotional materials for in-season produce to drive awareness and sales.
- Engaged with suppliers to resolve any issues with produce quality or delivery delays, maintaining high standard of offerings.
- Reduced incidence of out-of-stock items by closely monitoring inventory levels and adjusting orders accordingly.
- Collaborated with produce manager to order optimal quantity of goods, balancing freshness with demand.
- Optimized space utilization in produce display area, allowing for wider variety of items to be showcased.
Education
High School Diploma -
Orr (Excel Academy)
Chicago, IL01.2008
Skills
- Residential
- CPR certification
- Problem solving
- HIPAA and OSHA Training
- Strong interpersonal skills
- DSP Certification
- Takes direction well
- Detail-oriented
- Communication skills
- Commitment to quality and service
- Staff motivator
- Line sanitation
Influencing skills
Teamwork and Collaboration
Attention to Detail
Problem-Solving
Multitasking Abilities
Multitasking
Problem-solving abilities
Reliability
Excellent Communication
Critical Thinking
Team Collaboration
Organizational Skills
Active Listening
Adaptability and Flexibility
Effective Communication
Decision-Making
Relationship Building
CPR and First Aid
Work Planning and Organization
Supervisory Experience
Immunization Administration
Flexible Schedule
Organized and detail-oriented
Team building
Microsoft Office proficiency
Task Prioritization
HIPAA Guidelines
Self Motivation
Interpersonal Skills
Time Management
Health Service Referrals
Individual and Community Advocacy
Interpersonal Communication
Professionalism
Goal Setting
Public Speaking
Client Transportation
Schedule Management
MS Office
Time management abilities
Continuous Improvement
Adaptability
Written Communication
Community-based resources
Progress Monitoring
Life Skills Instruction
Client and Community Service
Training skills
Case Needs Assessments
Healthy living plans
Community Relations
Health Education
Professional Demeanor
Problem-solving aptitude
Assignment management
Schedule Coordination
Community Education
Health Plan Development
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Achieved Result by introducing Software for Type tasks.
- Supervised team of Number staff members.
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
- Collaborated with team of Number in the development of Project name.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- APICS – Association for Supply Chain Management
- Rotary International
- Institute of Electrical and Electronics Engineers
- American Marketing Association
- Project Management Institute
- American Institute of Certified Public Accountants
- American Medical Informatics Association
- Society of Human Resource Management
- American Society of Safety Professionals
- Toastmasters
- International Council of Nurses
- Society of Women Engineers
- International Association of Administrative Professionals
- Association for Computing Machinery
Certification
- Name of Certification Issuing Organization Year Month
- Area of certification
- Certified Information Systems Security Professional (CISSP)
- Certified ScrumMaster (CSM)
Languages
English
Elementary
Timeline
Francisco Outreach
Shelter Support Staff
08.2020 - Current
Aspire
Dsp (Direct Support, Professional$
02.2019 - 10.2021
Receiving manager/ (DTS) Dock To Stock
BIG LOTS
05.2016 - 06.2016
Lead Direct Support Professional
Ray Graham Association
05.2011 - 09.2013
Overnight Crew Member
Target
07.2010 - 05.2011
Produce Clerk/Loss Prevention
Jewel Osco
09.2008 - 07.2010
High School Diploma -
Orr (Excel Academy)