Jimmie Lunsford

Work History

So. AR Historical Preservation Society

El Dorado, AR

04.2022 - Current

Developed and implemented office policies and procedures.
Maintained filing system for records, correspondence and other documents.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Automated office operations for managing client correspondence, payment schedules and data communications.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Produced thorough, accurate and timely reports of project activities.

El Dorado Golf & Country Club

El Dorado, AR

03.2018 - 02.2022

Ensure a consistent set of superior standards of food service and quality are being met or exceeded at all facilities
Monitor the performance of F&B operations to determine whether strategies require adjustment to positively impact revenue and cost controls
Assist in planning and implementing procedures for special club events and banquet functions
Recruit, interview and hire food and beverage management and staff associates as needed
Train and support all food and beverage management and associates and ensure performance in accordance with established standards
Conduct regular meetings with direct reports focused on goals and objectives and development of staff

Hampton Inn

El Dorado, AR

12.2015 - 03.2018

Coordinated and supervised daily operations of the hotel, ensuring compliance with all policies and procedures.
Developed strategies to maximize profits through cost control and revenue generation initiatives.
Managed front desk staff, housekeeping, maintenance, security and other departments within the hotel.
Reviewed financial statements and reports to assess operational performance against budget targets.
Ensured efficient customer service by addressing guest inquiries and resolving complaints in a timely manner.

Terminix International

North Little Rock, AR

09.2009 - 11.2015

Apply pesticides to structures according to schedule, safety procedures and label instructions
Drive company vehicle to customers’ houses or places of business
Call customers to confirm scheduled services
Respond on a timely basis to customers’ requests for telephone and in-person service calls
Complete required production forms at end of day Maintain vehicle and equipment in clean and proper operating condition Assist in sales to current customers

Embassy Suites

Little Rock, AR

01.2002 - 08.2009

Assisted in developing food and beverage menus.
Monitored daily operations of the restaurant, bar and banquet facilities.
Ensured proper inventory management of all food and beverage items.
Collaborated with chefs to create innovative dishes for the menu.
Provided guidance and direction to staff members on proper service techniques.
Managed customer complaints in a professional manner.
Organized special events such as banquets, weddings and private parties.
Performed financial analysis to ensure profitability goals were met.
Conducted regular performance reviews with staff members.
Managed food service sales, costs and budget administration to keep operations in line with financial targets.