Jimmie Marshall
Technical Writer
Lawton,OK
Summary
Accomplished Technical Writer with 4 years of experience in technical research and record updating. Demonstrated expertise in crafting clear and precise technical documents for diverse audiences. Proven ability to consistently deliver high-quality work within tight deadlines. Collaborative team player, adept at working with cross-functional teams to ensure accuracy and clarity of technical content. Results-oriented professional dedicated to producing exceptional documentation that enhances user understanding and engagement.
Overview
14
14
years of professional experience
4
4
Certification
Work History
Technical Writer II
CACI International
11.2023 - Current
- Gathered technical data from engineering teams to produce accurate specification documents.
- Translated technical specifications into user-friendly guides, facilitating easier product adoption.
- Ensured regulatory compliance by keeping abreast of industry standards and updating documentation accordingly.
- Maintained consistency across company documents by adhering to established style guidelines and templates.
- Conducted regular reviews of existing documentation to keep it up-to-date and relevant.
- Developed online tutorials and web-based training materials for software products.
Knowledge Manager
North South Consulting Group
09.2022 - 04.2023
- Design and facilitates effective knowledge-sharing and learning activities, such as webinars, after-action reviews, and events.
- Improved the organization and classification of content across the Office of Staff Learning and Development's digital platforms.
- Collaborated with cross-functional teams, leveraging M365 Power Automate to identify process improvements and enhanced operational efficiency.
- Developed and maintained a knowledge management system that includes documentation, taxonomy, and search capabilities.
- Ensures all new knowledge is integrated into the company's system for maximum impact and effectiveness.
- Ensured technical documentation was accurate, complete, met editorial and government specifications and adheres to standards for quality, format and style.
- Proficiently organized and compiled essential information for the production of signature-ready user's manuals, training materials, installation guides, proposals, and reports.
Knowledge Manager
Unity Technologies Corporation
03.2021 - 09.2022
- Served as a Certified Knowledge Management Advisor, ensuring proper creation and application of information and knowledge assets to enhance enterprise-wide decision-making.
- Works with the owners of digital platforms to build and strengthen networks to further promote sustainable knowledge management practices.
- Maintained the knowledge management system and ensured the accuracy and completeness of documentation.
- Formulated a strategic KM plan and road map to enhance information and knowledge management for organizational benefits.
- Updated and maintained all Knowledge, Process, and Performance Management Programs related to training, education, and professional development, and provided support to users, staff, and organizations.
- Produced detailed technical documents such as RFIs/RFPs and IT questionnaires, utilizing the internally established Knowledge Library and competitive data.
- Developed and maintained a knowledge management system that includes documentation, taxonomy, and search capabilities.
Project Lead and Sr. Instructor
Technologists Inc.
08.2020 - 02.2021
- In my role as the Project Lead and Senior Instructor, I assumed the responsibility of leading a team of 23 instructors and overseeing multiple facets of TRADOC lesson plans. This encompassed tasks such as following the approved programs of instruction (POI) and prepares lesson plans for each subject. Analyzes training materials to assure instructional techniques are effective and efficient.
- Served as the Lead Certification Instructor, my role involved evaluating instructor training requirements and overseeing the instructor certification board. I took responsibility for ensuring the accuracy and maintenance of certification records, ensuring compliance with certification standards.
- Served as a member of academic deficiency panels; serves as class advisor; counsels students. Provides instructor support in the areas of training analysis, design and distributed training.
- Supervised employees and planed work to be accomplished, interprets policy procedures and established priorities.
- Instructed on Air Defense operations planning, system deployment, and adjustments of all Program of Instruction (POI) directed Air Defense systems, along with integrated Forward Area Air Defense (FAAD) systems.
Project Lead and Sr. Instructor
Loch Harbour Group
05.2017 - 08.2020
- In my role as the Project Lead and Senior Instructor, I assumed the responsibility of leading a team of 23 instructors and overseeing multiple facets of TRADOC lesson plans. This encompassed tasks such as following the approved programs of instruction (POI) and prepares lesson plans for each subject. Analyzes training materials to assure instructional techniques are effective and efficient.
- Served as the Lead Certification Instructor, my role involved evaluating instructor training requirements and overseeing the instructor certification board. I took responsibility for ensuring the accuracy and maintenance of certification records, ensuring compliance with certification standards.
- Served as a member of academic deficiency panels; serves as class advisor; counsels students. Provides instructor support in the areas of training analysis, design and distributed training.
- Supervised employees and planed work to be accomplished, interprets policy procedures and established priorities.
- Instructed on Air Defense operations planning, system deployment, and adjustments of all Program of Instruction (POI) directed Air Defense systems, along with integrated Forward Area Air Defense (FAAD) systems.
First Sergeant
30th Air Defense Artillery Brigade
06.2013 - 01.2016
- Teach, coached, and mentored over 280 Junior and Senior leaders yearly in the United States Army, Joint Combined Services, and Allied Nations.
- Prepared Officers and Warrant Officers to serve in leadership positions of increasing responsibility, such as Platoon Leaders, Battery Commanders, and Technical Subject Matter Experts in the Air Defense Community.
- Served as the Operations Manager that directly supervised, evaluated, and supported a team of over 80 members and maintenance support personnel.
- Exercised critical thinking, evaluated, and resourced over 40 highly successful field-training exercises, and reported to higher echelon training objectives.
- Handled administrative requirements, maintained records, and submitted operational reports.
- Managed all aspects of administrative and personnel needs of ground supply operations.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
First Sergeant
108th Air Defense Artillery Brigade
05.2011 - 05.2013
- Supervised four supervisors' training and other daily activities on all aspects of personnel and equipment readiness.
- Advised the leadership on the progress of organizational training and provided solutions for issues.
- Developed training, tactics, and techniques utilized during Operation Enduring Freedom.
- Successfully deployed 75 subordinate, provided oversight assessments of physical work requirements under combat conditions following the Physical Demands program.
- Integrated intelligence activities into other military operations, plans and programs.
- Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
- Provided leadership guidance to Soldiers and ensured they were properly trained and prepared to effectively perform their jobs.
Education
Master of Science - Computer Information Systems
University of Phoenix
Tempe, AZ 08.2023 - 09.2024
Bachelor of Science - Business
University of Phoenix
Tempe, AZ11.2022
Skills
- Technical Writing and Instructional Design
- Knowledge management strategy development and implementation
- Servicenow, JIRA, Confluence and Google Suite
- Knowledge capture, documentation, sharing, and retention
- Knowledge management systems and tools
- Taxonomy, Documentation and Metadata management
- Process improvement
- Microsoft Power Platform (Power BI, Power Automate, and Power Apps)
- Machine Learning and AI
- Research and analysis
- Communication and interpersonal skills
Certification
- Prompt Engineering Course (ChatGPT), Vanderbilt University, 2023
- Certified Lean Sigma Six Green Belt, 2023
- Certified Project Managers Course, University of Phoenix, 2022
- Certified SCRUM Master, SCRUM Alliance, 2021
- Certified Knowledge Managers Course, KM Institute, 2021
- Certified Training, Evaluating Instructor Course, US Army, 2020
- Certified Training, Instructional Design Basic Course, US Army, 2020
Additional Information
- Active Secret Security Clearance, granted on Oct 2020
Timeline
Technical Writer II
CACI International
11.2023 - Current
Master of Science - Computer Information Systems
University of Phoenix
08.2023 - 09.2024
Knowledge Manager
North South Consulting Group
09.2022 - 04.2023
Knowledge Manager
Unity Technologies Corporation
03.2021 - 09.2022
Project Lead and Sr. Instructor
Technologists Inc.
08.2020 - 02.2021
Project Lead and Sr. Instructor
Loch Harbour Group
05.2017 - 08.2020
First Sergeant
30th Air Defense Artillery Brigade
06.2013 - 01.2016
First Sergeant
108th Air Defense Artillery Brigade
05.2011 - 05.2013
- Certified Lean Sigma Six Green Belt, 2023
- Certified Project Managers Course, University of Phoenix - 2022
- Certified SCRUM Master, SCRUM Alliance, 2021
- Certified Knowledge Managers Course, KM Institute, 2021
- Certified Training, Evaluating Instructor Course, US Army, 2020
- Certified Training, Instructional Design Basic Course, US Army, 2020
Bachelor of Science - Business
University of Phoenix
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