Jimmie Martinez
Service Manager
North Pole,AK
Summary
Dynamic team player seeks new challenges and opportunities for professional growth and advancement. Focused on quality and customer satisfaction with a strong background.
Overview
14
14
years of professional experience
Work History
Light Vehicle Mechanic/ Antarctica
Amentum
Colorado City, CO
08.2023 - 05.2024
- Monitored inventory levels of necessary supplies used in repairs.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Followed safety procedures when working with hazardous materials like gasoline, oil.
- Installed accessories such as radios, alarms, lights, mirrors.
- Tested drive trains for proper operation before returning vehicles to customers.
- Inspected vehicle engine systems including fuel injection systems and emission control systems.
Service Advisor
Lithia Chevrolet of Fairbanks
Fairbanks, AK
03.2022 - 08.2023
- Contacted customers about potential service upgrades, new services and account changes.
- Promptly responded to customer inquiries via phone, email or in person.
- Collected deposits or payments and arranged for billing.
- Oversaw warranty counseling process to manage expense controls.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
Light Vehicle Mechanic/ Antarctica
Amentum
Colorado City, CO
07.2021 - 02.2022
- Performed diagnostic tests to identify mechanical problems in a timely manner.
- Replaced worn or defective parts using hand tools or power tools.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Ensured that all tools were kept in good condition and stored properly after use.
- Repaired, replaced and adjusted brakes.
- Maintained records of work performed on each vehicle serviced and repaired.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
Lead Express Maintenance Technician/Service Advisor
Lithia Motors
Fairbanks, AK
07.2020 - 06.2021
- Maintained knowledge of updated changes in various models of equipment.
- Executed preventive and corrective maintenance on work trucks and other vehicles.
- Resolved customer concerns and team member issues.
- Inspected completed work and monitored compliance with regulations and standards.
- Communicated job status and estimated completion times.
- Supervised and assisted technicians performing routine and unexpected maintenance and repairs.
- Applied troubleshooting techniques to determine cause of malfunctioning systems.
- Mentored newly hired technicians in daily tasks to enable improved understanding of job expectations.
Light Vehicle Mechanic
Northern Star Pogo
Delta Junction, AK
02.2019 - 02.2020
- Followed checklists to verify that all parts were examined.
- Inspected and diagnosed vehicles to determine the extent of damage or malfunction.
- Operated pneumatic tools and air compressors.
- Rebuilt and repaired diesel engines.
- Repaired or replaced suspension on gas and diesel vehicles
- Repaired or replaced manual and automatic transmissions on diesels
- Performed routine and reparative maintenance for company freight and trucks.
- Completed simple and advanced repairs according to specifications for systems such as brakes, turbo and electrical.
- Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms.
- Detected combustible gas and refrigerant leaks using special instruments.
- Experience operating heavy equipment.
Lube Technician
Lithia Motors
Fairbanks, AK
11.2017 - 02.2019
- Performed troubleshooting and diagnostic procedures to locate the source of malfunctions.
- Troubleshot faults and devised successful solutions in a self-directed manner.
- Performed routine and reparative maintenance for company freight and trucks.
- Completed simple and advanced repairs according to specifications for systems such as brakes, exhaust and electrical.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
Technician
Genes Chrysler Dodge Jeep and Ram
Fairbanks, AK
06.2015 - 10.2017
- Followed checklists to verify that all important parts were examined.
- Serviced air conditioning, heating, engine-cooling and electrical systems.
- Rebuilt faulty assemblies, including steering systems and linkages.
- Repaired and replaced belts, hoses and steering systems.
- Operated pneumatic tools and air compressors.
- Rebuilt and repaired engines.
- Repaired and replaced radiators and water pumps.
- Reassembled engines and made adjustments as needed.
- Installed timing gears and timing belts.
Aircraft Powertrain Repairer/General Mechanic
U.S. Army
Fort Wainwright, AK
04.2010 - 06.2015
- Effective decision-maker in high-pressure environments.
- Maintained complete accountability during deployment of all sensitive items and communication equipment.
- Completed multiple fire prevention safety training and first aid courses.
- Troubleshot and repaired aircraft subsystems including avionics, drive train, hydraulics, electrical, air frame, and mission equipment.
- Repaired and replaced components and assemblies using hand tools and specialized equipment.
- Performed scheduled and unscheduled maintenance.
- Maintained and serviced the OH-58, CH-47, AH-64 and the UH-60.
- Maintained and serviced AGPUs, ground handling wheels, Tronairs, Christies, aircraft tug vehicles and PALs system.
- Hazmat trained.
- Removed, inspected, repaired, and reinstalled aircraft parts in accordance with repair manuals.
- Non-destructive Inspection trained and qualified.
Education
Aviation Diploma - Aviation
Aviation Logistics School
Fort Eustis, VA12-2010
Associate of Applied Science - Automotive Engineering
St. Philip's College
San Antonio, TX05-2008
High School Diploma - General Education
South Side High School
2006
Timeline
Light Vehicle Mechanic/ Antarctica
Amentum
08.2023 - 05.2024
Service Advisor
Lithia Chevrolet of Fairbanks
03.2022 - 08.2023
Light Vehicle Mechanic/ Antarctica
Amentum
07.2021 - 02.2022
Lead Express Maintenance Technician/Service Advisor
Lithia Motors
07.2020 - 06.2021
Light Vehicle Mechanic
Northern Star Pogo
02.2019 - 02.2020
Lube Technician
Lithia Motors
11.2017 - 02.2019
Technician
Genes Chrysler Dodge Jeep and Ram
06.2015 - 10.2017
Aircraft Powertrain Repairer/General Mechanic
U.S. Army
04.2010 - 06.2015
High School Diploma - General Education
South Side High School
Aviation Diploma - Aviation
Aviation Logistics School
Associate of Applied Science - Automotive Engineering
St. Philip's College
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