Jimmie Newsome III
Lexington,KY
Summary
Dynamic IT Infrastructure Engineer with a proven track record at Kindeva Drug Delivery, excelling in hardware troubleshooting and network support. Adept at managing Active Directory and ensuring compliance with data privacy laws. Strong problem-solving skills and a commitment to operational excellence drive successful project outcomes.
Overview
21
21
years of professional experience
Work History
IT Infrastructure Engineer
Kindeva Drug Delivery
Lexington, KY
10.2023 - Current
- Installed, configured, upgraded and troubleshot hardware components such as servers, PCs and printers.
- Provided technical support for local area networks, wide area networks and Internet connections.
- Monitored system performance to ensure availability of all services and systems to authorized users.
- Performed data backup operations on a regular basis to ensure the security of critical information.
- Ensured compliance with applicable laws regarding privacy protection of sensitive data.
- Responded quickly to user requests for assistance with computer or network problems.
- Evaluated vendors' products in order to determine which ones best meet organizational needs.
- Coordinated with third-party providers on installation projects or service agreements.
- Maintained inventory records of all hardware components used in the network environment.
- Managed employee access, security roles, and permissions via Active Directory.
- Created accounts and configured hardware to support the onboarding process for new hires.
- Responsible for the deployment and replacement of 150+ laptops, monitors, docking stations and desktop printers as part of a device refresh project.
- Worked with external vendors to manage office printing supplies and repairs.
Owner
Bomb Discs, LLC.
Lexington, KY
04.2021 - 01.2024
- Oversee storewide merchandising benchmarks to maintain operational excellence.
- Reconcile daily sales, prepare bank deposits and assess financial transaction reports.
- Set pricing structures according to market analytics and emerging trends.
- Confer with customers to understand needs and finalize purchase orders.
- Calculate inventory levels, price store products and generate credit memos for returned merchandise.
- Create and implemente marketing and advertising strategies to support revenue goals and promote strategic growth.
- Keep up-to-date on regulatory changes affecting business operations.
- Implement standard operating procedures, training programs and office management systems to train workers and streamline workflows.
IT Director
Catholic Diocese of Lexington
Lexington, KY
06.2022 - 10.2023
- Serving as the IT Director at Mary Queen of the Holy Rosary School and IT Support at Lexington Catholic High School.
- Responsible for the entirety of Google Workspace for all Student, Staff, and Faculty accounts at MQHRS, including email and cloud storage.
- Support and maintain Printers and Multifunction Copiers in all facets across both locations.
- Responsible for working with multiple vendors for products such as Papercut, Barracuda, Ubiquity, QX.net, EBM, and Commonwealth Technology.
- Responsible for creating quotes and ordering equipment needed from vendors such as CDW-G and Graybar.
- Maintain an inventory of printer toner, staples and waste containers and responsible for ordering as supply gets low.
- Print new student and faculty ID badges when they are lost or damaged using Microsoft Publisher and a HID badge card ribbon printer.
- Maintain and service all projectors, Elmo cameras, and Smart Boards in the classrooms across both locations.
- Assist Students, Staff, and Faculty with day to day issues or questions with their devices and software.
- Completed a full Desktop PC refresh consisting of over 80 desktop computers and monitors. Built and deployed multiple Windows 10 Pro images and ensured each PC was added to the domain, while adhering to strict deadlines.
- Completed an analog to VoIP phone migration which consisted of over 100 phones. Saw the project through from the initial planning phases, ordering phones with our vendor, programming and deploying the hardware in all classrooms and staff offices.
Owner
Newsome Technology Solutions, LLC.
Lexington, KY
02.2019 - 04.2021
- Tackled troubleshooting and problem resolution to remotely support end-user technical issues.
- Maintained an average of 30 tickets a day with a successful closure.
- Maintained working knowledge of current hardware and equipment by completing required training and reading applicable literature.
- Drafted support base entries to reduce customer tickets and customer service expenses.
Service Desk Technician
Forcht Group of Kentucky
Lexington, KY
01.2016 - 02.2019
- Delivered local and remote Tier 2 IT support for hardware and software to 2,200 company personnel.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Handled large volume of phone calls, chat and emails in support of Windows and Mac systems.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Responded to roughly 15 individual tickets every week to provide end-user support on systems and software.
- Created new accounts, reset passwords and configured access to servers and file management software for users within Active Directory.
- Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
- Removed malware and viruses from laptops and desktop systems using specialized software.
- Documented fixes and processes to bolster a knowledgebase used by the IT department to provide quick and consistent fixes for common issues.
- Responsible for deploying new Desktops and Laptops as part of a hardware refresh project company wide.
- Responsible for imaging new hardware with WIndows 10 and ensuring user data was securely moved from old hardware to the new hardware.
Remote Desktop Engineer
Netgain Technologies, Inc
Lexington, KY
04.2015 - 01.2016
- Provided Remote Tier 1 Hardware and Software troubleshooting support via Phone and Email for over 100 companies in various industries.
- Averaged 20-30 tickets daily while adhering to daily updates to the end user.
- Managed passwords and user permissions through Active Directory.
- Installed and uninstalled various software per request of end users.
- Removed Spyware and Malware on infected machines.
- Created, installed and configured Office 365 accounts for new end users.
IT Helpdesk Technician
Sullivan University
Lexington, KY
04.2012 - 04.2015
- Responsible for maintaining all Desktops, Laptops, Projectors, Printers, Copiers on the Lexington Sullivan University campus.
- Provided support to faculty and students on campus via walkup or over the phone.
- Imaged all desktop machines using Norton Ghost every quarter to ensure students had good working machines to use while in the classroom.
- Responsible for replacing and ordering new toner for all multi-function printers, as well as reporting print counts to the vendor.
- Replaced lamps in all Epson projectors on campus as needed.
- Spearheaded a project in which we replaced over 100 desktop computers with Wyse Terminals.
Service Desk Technician
Forcht Bank
Lexington, KY
01.2009 - 04.2012
- Provided hands-on hardware and software support and troubleshooting for 293 bank employees across 24 locations throughout Kentucky.
- Replaced Desktops, Laptops, Monitors and Printers as the equipment aged out.
- Responsible for transferring users profile data from old hardware to new hardware.
- Installed and maintained software relevant to users job functions.
- Created, maintained and removed user accounts from Active Directory.
- Used company vehicle for travel between locations while keeping a maintenance log of mileage and fuel used per trip.
Contractor - Network Analyst II
Keane
Frankfort, KY
01.2007 - 01.2009
- As a Network Analyst II contractor for the Commonwealth Office of Technology (COT), performed Tier 1 phone support for various departments of the local government.
- Responsible for resetting passwords and unlocking accounts for Windows users in Active Directory.
- Utilized a mainframe system to clear stuck print jobs for the Department of Transportation and all field offices throughout the state of KY.
- Assisted state employees with general troubleshooting issues pertaining to their Windows PC's and Printers via phone and remote desktop.
- Created tickets and escalated to the appropriate departments within COT when an issue required equipment replacement or hands-on fixes.
- Averaged 40 calls a day personally on a team of 12 other individuals.
- Documented fixes and instructional documentation for a group-wide Knowledgebase.
Level 1 Technician (Toyota Motor Manufacturing KY)
Siemens
Georgetown, KY
09.2004 - 01.2007
- Provided Tier 1 phone and remote desktop support for 50,000+ Toyota employees across 6 Toyota plants.
- Documented all calls in the ServiceNow ticketing system.
- Responsible for resetting passwords and unlocking accounts for Windows users via Active Directory.
- Installed/uninstalled software/updates while providing troubleshooting on Windows XP machines utilizing remote desktop software.
- Set up and configured new users with email via Lotus Notes as part of their onboarding process.
- Escalated tickets to higher tier support teams when an issue required a fix that was out of my support scope.
- Averaged 30 calls per day personally on a team of 15 other individuals.
Education
Associates Degree - Computer Engineering Technology
Spencerian College
Lexington, KY03.2003
Skills
- Comptia A certified
- Passed Cisco CCNA exam in spring of 2003
- Strong experience with installation & troubleshooting Microsoft Windows XP/7/10/11
- Experienced in terminating Cat 5, 5e, and 6 cable with keystone jacks, rj-45 ends, and a variety of patch panels
- Experience with MacOS and iOS and familiar with making configuration changes and navigating the UI
- Experience with common office tailored software such as Microsoft Office, Office 365, Google Workspace
- Experienced with the setup and troubleshooting of wired and wireless networks
- Some experience in working with Ubuntu 1804 in a command line interface via SSH in PuTTY and similar apps
- Experience with generating SSL certificates and installing them on Apache Web servers
- Some experience with DNS such as modifying records, pointing to nameservers, modifying a systems' Hosts file, and manually flushing/registering DNS on a system
- Some experience in working with TCP/IP and its command line tools such as ping, nslookup, netsh, netstat, tracert, and ipconfig
- Experience with managing user accounts and groups in Active Directory and an understanding of how Group Policy works
- General understanding of Good Manufacturing Processes and 21 CFR Part 11 in relation to an IT infrastructure
- Effective in both independent and collaborative settings, demonstrating the ability to excel while working autonomously or as part of a team
Personal Interests & Hobbies
- Married for 13 years to wife Keia with 2 children, Charleigh (11) and Mason (9). In my spare time, I enjoy attending my kids softball and soccer games, and expanding my knowledge in 3D Printing to better run my print farm. I also enjoy the occasional round of Disc Golf at one of the local courses.
Timeline
IT Infrastructure Engineer
Kindeva Drug Delivery
10.2023 - Current
IT Director
Catholic Diocese of Lexington
06.2022 - 10.2023
Owner
Bomb Discs, LLC.
04.2021 - 01.2024
Owner
Newsome Technology Solutions, LLC.
02.2019 - 04.2021
Service Desk Technician
Forcht Group of Kentucky
01.2016 - 02.2019
Remote Desktop Engineer
Netgain Technologies, Inc
04.2015 - 01.2016
IT Helpdesk Technician
Sullivan University
04.2012 - 04.2015
Service Desk Technician
Forcht Bank
01.2009 - 04.2012
Contractor - Network Analyst II
Keane
01.2007 - 01.2009
Level 1 Technician (Toyota Motor Manufacturing KY)
Siemens
09.2004 - 01.2007
Associates Degree - Computer Engineering Technology
Spencerian College