Jimmie Simmons
Sanford,NC
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Overview
25
25
years of professional experience
Work History
Refinery Operations Coordinator
Noble Oil Services
Sanford, NC
02.2000 - Current
- Maintained calendars of upcoming events, meetings and deadlines.
- Ensured compliance with company policies and procedures related to project management activities.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Facilitated communication between different departments in order to resolve issues quickly.
- Organized team events to promote a positive work environment.
- Monitored inventory levels and ordered additional supplies as needed.
- Resolved customer complaints in a timely manner while upholding company standards.
- Delegated work to staff, setting priorities and goals.
- Guided employees in handling difficult or complex problems.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Industrial Service Assistant Manager
Noble Oil Services
Sanford, NC
02.2000 - 10.2024
- Received deliveries from vendors in accordance with company policies.
- Provided excellent customer service to ensure repeat business.
- Resolved customer complaints promptly and efficiently.
- Participated in regular staff meetings regarding operations procedures.
- Operated point-of-sale systems accurately and efficiently.
- Processed payments using a variety of methods, including cash, debit cards, and credit cards.
- Cross-checked invoices against purchase orders to verify accuracy of items received.
- Worked with local Government Officials and departments on Oil Release Clean ups.
- Scheduled Vacuum trucks and maintained PM's with fleet maintenance department.
Railroad Customer Coordinator
Noble Oil Services
Sanford, NC
10.2010 - 04.2024
- Developed strong relationships with customers through positive interactions.
- Scheduled appointments for customers with appropriate staff members.
- Followed-up with customers after purchase to ensure satisfaction.
- Created detailed reports on customer feedback and satisfaction levels.
- Conducted research on competitors' pricing models and recommended changes accordingly.
- Assisted sales team in preparing quotes for potential clients.
- Analyzed trends in customer feedback surveys and presented findings to management.
- Answered incoming customer inquiries via telephone, email or live chat.
- Entered new customer information into company database system daily.
- Processed orders accurately and efficiently using order processing software.
- Participated in team meetings to discuss best practices for improving customer experience.
- Generated weekly performance reports to track customer service metrics.
- Prepared monthly invoices for payment collection from clients.
- Ensured compliance with company policies related to customer service standards.
- Provided customer service and support to clients over the phone, by email and in person.
- Maintained accurate records of all customer interactions and transactions.
- Coordinated logistics for delivery of products or services to customers.
- Resolved customer complaints or answered customers' questions.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
Education
GED -
CCCC
Sanford, NC04-1984
Some College (No Degree) - Business Education
CCCC
Sanford, NCSkills
- Business Administration
- Project Management
- Contract Management
- Data Entry
- Financial Management
- Consulting
- Sales management
- Problem-Solving
- Project Planning
- Teamwork and Collaboration
- Logistics Coordination
- Time Management
- Professionalism
- Multitasking
- Interpersonal Skills
- Organizational Skills
- Reliability
- Experience in leadership
- Time management abilities
- Task Prioritization
- Adaptability
Affiliations
- Work with local Homeless Shelter. On Board of Directors for the OMI.
- Team Captain for Relay for Life Team.
- Volunteer at CUOC feeding the needy
- Raise awareness for needs of local school children with needs.
- Support Local Bread Basket with Fund Raisers to purchase food items.
Timeline
Railroad Customer Coordinator
Noble Oil Services
10.2010 - 04.2024
Refinery Operations Coordinator
Noble Oil Services
02.2000 - Current
Industrial Service Assistant Manager
Noble Oil Services
02.2000 - 10.2024
GED -
CCCC
Some College (No Degree) - Business Education
CCCC
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