Jimmie thompson
Cincinnati,OH
Summary
Experienced with maintaining cleanliness and sanitation in multiple settings. Utilizes effective cleaning techniques to ensure safe and orderly environments. Knowledge of using various cleaning tools and chemicals safely and efficiently.
Overview
2026
2026
years of professional experience
Work History
Custodian
GSF
2018 - 10.2025
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Supervised supplies in inventory and submitted reorder requests.
- Operated buffers and burnishers to clean and polish floors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Maintained floor cleaning and waxing equipment.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Supported event setups and breakdowns, enabling smooth operation of school and corporate events.
- Improved operational efficiency by organizing storage areas for easy access to cleaning supplies and tools.
- Fostered positive relationships with building occupants, enhancing cooperation in maintaining clean environment.
- Ensured hygienic environment by adhering to sanitation protocols in restrooms and kitchen areas.
- Improved air quality with use of eco-friendly cleaning products and proper ventilation practices.
- Enhanced community comfort by maintaining outdoor areas, including sidewalks and parking lots, free from debris and snow.
- Streamlined waste management processes, promoting recycling and sustainability efforts.
- Fostered safer environment by promptly addressing spillages and potential slip hazards.
- Bolstered security measures, regularly checking doors and windows for proper closure after hours.
- Maintained cleanliness in high-traffic areas, contributing to positive public image of facility.
- Improved facility appearance with meticulous floor waxing and carpet cleaning.
- Conducted minor repairs to prevent disruptions, fixing leaks and replacing light bulbs.
- Coordinated with maintenance team to address and resolve facility issues promptly.
- Streamlined facility maintenance by promptly addressing minor repairs.
- Enhanced building safety by conducting regular security checks and reporting potential hazards.
- Reported vandalism or other damage to property to supervisor.
- Increased efficiency by conducting routine inspections on custodial equipment and performing necessary maintenance tasks.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
- Participated in ongoing training opportunities to stay up-to-date on best practices in facilities maintenance.
- Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Supported event setup and tear-down, contributing to successful school functions.
- Reported damages and hazardous conditions to management for further action.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Checked in and stocked inventory throughout facility.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Moved furniture for cleaning and set up for special events.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Collaborated with team members to prioritize tasks and enhance overall efficiency of cleaning services.
- Adapted quickly to new cleaning techniques and equipment under guidance from experienced staff.
- Performed routine inspections of facilities, reporting maintenance issues promptly to supervisors.
- Followed safety protocols to ensure a safe working environment for staff and visitors.
- Assisted in inventory management of cleaning supplies and materials for efficient operations.
- Operated cleaning equipment to maintain cleanliness and safety standards in assigned areas.
Customer Care Representative
SGS Automotive Services
2016 - 03.2018
- Provided accurate product information to enhance customer satisfaction and loyalty.
- Collaborated with cross-functional teams to improve service processes and reduce response times.
- Trained new representatives on company policies, procedures, and best practices for customer care.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
- Led initiatives to streamline workflows, resulting in increased efficiency in handling customer requests.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Contributed to team success, consistently achieving call center performance metrics.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved accounting, service and delivery concerns.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Identified and resolved discrepancies and errors in customer accounts.
Packing and Shipping Clerk
WEST ROCK TEN
2013 - 10.2015
- Implemented process improvements that reduced packing time and minimized material waste.
- Conducted quality checks on packed items to ensure compliance with company standards.
- Led weekly team meetings to discuss workflow, address challenges, and set performance goals.
- Operated packaging machinery to ensure efficient product handling and compliance with quality standards.
- Monitored production lines for safety and operational efficiency, promptly addressing issues as they arose.
- Trained new team members on packing protocols and equipment operation to enhance team performance.
- Conducted routine inspections of packaging materials to maintain inventory accuracy and prevent delays.
- Implemented process improvements that increased workflow efficiency and reduced downtime on the production line.
- Coordinated with quality control teams to ensure adherence to packaging specifications and regulatory requirements.
- Assisted in maintaining a clean and organized workspace, adhering to safety regulations at all times.
- Maintained a clean and organized work environment, optimizing productivity and minimizing errors.
- Kept production lines running smoothly and efficiently at all times.
- Collaborated with team members to meet daily packing quotas, consistently achieving targets.
- Reduced product damage during shipment by carefully wrapping items and ensuring proper package padding.
- Performed regular maintenance and cleaning of packing machinery.
- Completed timely inspections of packed products to ensure quality control and adherence to company standards.
- Adhered to safety protocols while operating packing machinery, resulting in zero accidents or injuries during tenure.
- Enhanced customer satisfaction by ensuring packages were properly sealed and labeled according to specifications.
- Maintained clean, tidy and safe working environment in packing area.
- Monitored and adjusted machine settings to maintain product quality and accuracy.
- Consistently met tight deadlines by prioritizing tasks effectively and working collaboratively with team members.
- Managed multiple priorities simultaneously while maintaining attention to detail, ensuring error-free packaging outcomes under pressure.
- Enhanced packing efficiency by streamlining packing processes and implementing best practices.
- Assisted supervisory staff in developing improved packing techniques, leading to increased overall efficiency.
- Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
- Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.
- Sealed products by applying appropriate fastenings and ties and confirmed seal integrity to prevent product and packaging damage.
- Counted and recorded finished and rejected packaged items.
- Assembled products according to changing daily work orders and specific customer needs.
- Stocked and sorted packaging and replenished supplies to achieve consistent productivity levels.
- Attached identification labels to finished packaged items and cut stencils and stencil information on containers such as lot numbers or shipping destinations.
- Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
Education
No Degree - COMPUTER OPERATIONS
Cincinnati State Technical And Community College
Cincinnati, OH08-1983
No Degree - Accounting And Finance
FISK UNIVERSITY
Nashville, TN03-1978
Skills
- Cleaning and sanitizing
Timeline
Custodian
GSF
2018 - 10.2025
Customer Care Representative
SGS Automotive Services
2016 - 03.2018
Packing and Shipping Clerk
WEST ROCK TEN
2013 - 10.2015
No Degree - COMPUTER OPERATIONS
Cincinnati State Technical And Community College
No Degree - Accounting And Finance
FISK UNIVERSITY