Jimmie F Cartwright
Joliet,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Customer Service Projects
Exelon
03.2023 - 10.2023
- Trained staff on operating procedures and company services
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services while creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
Promoted superior experience by addressing customer concerns. - Maintained up-to-date knowledge of product and service changes
- Implemented and developed customer service training processes
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Script customer service processes for Credit & Collections, Bankruptcy, payment processing new CRM System.
Customer Service Credit and Collection Specialist
Exelon
03.2022 - 12.2022
- Trained new team members on scripts, company services, and collection strategies.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Verified compliance with relevant laws, regulations, and best practices related to customer account management.
- Resolved customer disputes and disagreements
- Researched billing errors and discrepancies to initiate corrective action.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Education
No Degree - Business Administration
University of Phoenix - On-going
Tempe, AZ06.2024
High School Diploma -
Joliet Township High School
Joliet, United States06.1973
Skills
- Call Center Experience
- Complaint Handling
- Call Documentation
- De-Escalation Techniques
- Account Management
- Customer Service
- Complaint Resolution
- CRM Software
- Employee Coaching
- Computer Skills
- Complaint Investigation
- Billing Adjustments and Refunds
- Data Entry
Timeline
Customer Service Projects
Exelon
03.2023 - 10.2023
Customer Service Credit and Collection Specialist
Exelon
03.2022 - 12.2022
No Degree - Business Administration
University of Phoenix - On-going
High School Diploma -
Joliet Township High School