Jimmy Alonso
Albuquerque,NM
Summary
Motivated employee eager to apply time management and organizational skills in various environments. Seeking to expand knowledge while facilitating company growth.
Friendly, Upbeat, Enthusiastic and Professional about work, with strong drive to succeed. Focused in satisfying employees and customers needs, supporting the team and meeting individual and company goals by applying superior work ethic, multitasking abilities and excellent customer service.
Overview
21
21
years of professional experience
Work History
School Bus Maintenance Technician
Albuquerque Public Schools
Albuquerque , New Mexico
2023.12 - Current
- Troubleshoot vehicle electrical and mechanical issues with minimal downtime.
- Performed preventive maintenance tasks, including lubrication and cleaning of vehicles and equipment.
- Clean work areas to maintain a safe environment and free from debris or hazardous materials.
- Respond to personnel queries and troubleshooting requests to provide repair services to improve operations.
Sales Consultant
MHQwest
Albuquerque , NM
2021.09 - 2023.05
- Played a lead role in attaining group targets by working closely with other members of the sales team.
- Provided optimal service and equipment by actively listening to customers needs.
- Developed comprehensive estimates including detailed itemization of products, services, and labor hours.
- Provided prompt assistance and resolved customer queries across multiple communication platforms such as in-person conversations, phone calls, and emails, promoting optimal customer experience.
- Partnered effectively with warehouse management and technicians to successfully meet objectives while prioritizing customer satisfaction.
Service Claims Agent
Century Automotive
Albuquerque , NM
2020.01 - 2021.09
- Verified details with Service Departments, Policyholders and requested all information needed.
- Assessed policy coverage and retrieved contracts for evaluation.
- Educated clients about their benefit plan coverage in easily understandable terms.
- Succeeded in resolving significant amount of claims through close collaboration with other team members.
- Processed claims for payment or forwarded them to appropriate personnel for further investigation.
S&R - Parts Counterman
Mercedes-Benz Of Albuquerque
Albuquerque , NM
2019.05 - 2020.01
- Received and stocked incoming merchandise, arranging items in appropriate manner and correct locations.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Interacted with customers through various channels such as email, in-person meetings, and phone calls to address inquiries, resolve issues, and facilitate parts sales.
- Coordinated with Parts Counterman and Shipping department to executed daily parts deliveries to local businesses.
Pump Technician - Outside Sales Consultant
TP Pump
Albuquerque , NM
2017.10 - 2019.05
- Worked alongside supervisors and colleagues to improve safety measures while implementing efficient protocols.
- Effectively collaborated with coworkers from diverse backgrounds to meet organizational goals, deadlines, and resolve product and service-related challenges.
- Conducted on-site assessments, product demonstrations, and provided strategic recommendations to fulfill customer needs.
- Managed supervision of fabricated custom parts for special applications when necessary.
Car Sales Consultant
CarMax
Albuquerque , NM
2013.02 - 2017.10
- Supervised and trained the development sales team members to maximize revenue.
- Maintained Presidents Club Sales Consultant status by meeting all vehicle, warranty, and gap sales requirements.
- Provided excellent customer service resulting in high referrals and consistent repeat business.
- Maximized customer satisfaction by resolving concerns with fast and knowledgeable expertise.
- Provided prompt responses to potential customers' queries through email and telephone.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
PDI Automotive Technician
Quality GMC and Buick
Albuquerque , NM
2004.02 - 2013.02
- Examined and inspected new and preowned vehicles to ensure the safety and reliability of the product for future owners.
- Maintained adherence to safety requirements by completing repairs and maintenance on inventory and customer vehicles.
- Performed various minor maintenance services such as tire and brake replacement, coolant flushes, and tune-ups.
- Acquiring comprehensive expertise in automotive systems and components for precise and prompt diagnosis and repair.
- Performed emissions and safety inspections to meet the requirements of local governments.
Education
Automotive Service and Maintenance -
CNM
Albuquerque, NMCity Certification: Vehicle Emissions -
City of Albuquerque
Albuquerque, NMASE Certification: Anti-lock Brakes -
Automotive Service Excellence
Leesburg, VAASE Certification: Maintenance and Light Repair -
Automotive Service Excellence
Leesburg, VAASE Certification: Parts Specialist -
Automotive Service Excellence
Leesburg, VAASE Certification: Service Consultant -
Automotive Service Excellence
Leesburg, VAHigh School Diploma -
Del Norte High School
Albuquerque, NMCDL Class B With P And S Endorsements - Drivers License
Albuquerque Public School
Albuquerque, NMSkills
- Customer and Employees Service Oriented
- Upbeat, Friendly and Positive Attitude
- Patient and Empathetic
- Understands and Maintains Business and Customers Relationships
- Policies, Procedures and Workflow Implementation
- Calm, Professional and Courteous Under Pressure
- Building Employees and Customers Trust, Loyalty and Relationships
- Interpersonal Communication and Speaking Spanish Skills
Timeline
School Bus Maintenance Technician
Albuquerque Public Schools
2023.12 - Current
Sales Consultant
MHQwest
2021.09 - 2023.05
Service Claims Agent
Century Automotive
2020.01 - 2021.09
S&R - Parts Counterman
Mercedes-Benz Of Albuquerque
2019.05 - 2020.01
Pump Technician - Outside Sales Consultant
TP Pump
2017.10 - 2019.05
Car Sales Consultant
CarMax
2013.02 - 2017.10
PDI Automotive Technician
Quality GMC and Buick
2004.02 - 2013.02
Automotive Service and Maintenance -
CNM
City Certification: Vehicle Emissions -
City of Albuquerque
ASE Certification: Anti-lock Brakes -
Automotive Service Excellence
ASE Certification: Maintenance and Light Repair -
Automotive Service Excellence
ASE Certification: Parts Specialist -
Automotive Service Excellence
ASE Certification: Service Consultant -
Automotive Service Excellence
High School Diploma -
Del Norte High School
CDL Class B With P And S Endorsements - Drivers License
Albuquerque Public School
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