Jimmy Aristizabal
Manhattan Beach,CA
Summary
Overview
6
6
years of professional experience
Work History
Account Manager
Extensiv
12.2024 - Current
- Proactively engage with customers in my book of business to ensure they are meeting their business objectives and realizing value from the Extensiv platform.
- Own the renewal process for all accounts, using tools like Salesforce and Outreach to manage communications, reduce churn, and maximize revenue retention.
- Analyze product usage data in Quicksight to identify opportunities for improving adoption, driving user engagement, and increasing customer ROI.
- Identify upsell and expansion opportunities by developing a comprehensive understanding of customer workflows and evolving business goals.
- Serve as the main point of contact for escalated support issues, collaborating with internal teams to quickly resolve technical challenges and ensure customer satisfaction.
- Stay up-to-date on Extensiv products by leveraging enablement resources, ensuring I am well-versed in all new features, enhancements, and releases.
- Work closely with cross-functional teams (Professional Services, Support, Solutions Architects) to ensure efficient and effective resolution of customers' technical needs.
- Provide weekly reports to leadership on account health, including risk assessments, renewal status, and upsell opportunities to keep stakeholders informed.
Partnerships Manager
TalentPop
06.2022 - 08.2023
- Built Partnership program from the ground up alongside Co-Founder
- Developed and executed partnerships to drive brand awareness and new customer acquisition in the e-commerce space; notable partners included Gorgias, Yotpo, AirCall, Okendo, Hawke Media, MuteSix, Loop Returns
- 127 Deals won - Inboud from Partners YTD
- 93 Deals won - Outbound to Parnters YTD
- Managed business development/partner outreach and vetted incoming opportunities. Over 100 Partners onboarded.
- Led enablement sessions, Lunch and Learns virtually and in-person
- Drove revenue growth through; account mapping, co-selling, co-sponsored events, and networking
- Developed detailed resources for our Partners Team
- Experience in planning and executing Partner events, dinners, conferences
Influencer Account Manager
byte®
06.2021 - 06.2022
- Oversee the entirety of influencer prospecting with a weekly goal of 100-200 prospects per week
- Create impactful social campaigns contributing to Byte’s marketing needs to drive sales and social engagement
- Implement and manage a new influencer onboarding process to increase engagement and elevate the program. Along with, managing the partnerships until each contract is over, to ensure maximized outcome.
- Manage and process monthly payments to over 800 influencers
- Led rebranding of ByteCares by designing new oral health kits, supplying kits to charitable organizations, and vetting out non-profits and foundations to maximize impact
Sr. Senior Customer Experience & ByteCares Advisor
byte®
12.2020 - 06.2021
- Assisted Supervisor by leading weekly team meetings and tracking metrics for ten employees
- Coached, trained, and developed employees to ensure team efficiency and performance
- Led and built out the Escalations Team and department• Managed all ByteCares events, initiatives, and department development
Customer Experience & ByteCares Advisor
byte®
01.2020 - 12.2020
- Managed due diligence in Salesforce by keeping patients' logs, data, and worked with developers to make the experience more efficient for patients and internal use.
- Foster constant collaboration with the Orthodontic Team for seamless performance.
Showroom Assistant Manager
Casa de Perrin
04.2019 - 01.2020
- Coordinated and ran meetings with celebrity event planners and clients
- Designed weekly tabletop display for the showroom and company social media content
- Assisted the sales team by sourcing new sales opportunities through inbound lead follow-up, and outbound emails, updating weekly outreach spreadsheets with new prospects, and responding to incoming rental inquiries
Education
Associate of Arts -
Santa Monica College
Santa Monica 06-2020
Mira Costa Highschool
Manhattan Beach 06-2009
Skills
- Influencer Marketing
- Marketing Partnerships
- Strategic Partnerships
- Fluent in Spanish
Software
Hubspot
Salesforce
Partnerstack
Gorgias
Kiflo
Partner Page
Timeline
Account Manager
Extensiv
12.2024 - Current
Partnerships Manager
TalentPop
06.2022 - 08.2023
Influencer Account Manager
byte®
06.2021 - 06.2022
Sr. Senior Customer Experience & ByteCares Advisor
byte®
12.2020 - 06.2021
Customer Experience & ByteCares Advisor
byte®
01.2020 - 12.2020
Showroom Assistant Manager
Casa de Perrin
04.2019 - 01.2020
Associate of Arts -
Santa Monica College
Mira Costa Highschool
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