JIMMY BOYD
Prattville
Summary
Dynamic sales trainer with over 14 years of experience in design consultancy and account management, specializing in customer service and leadership. Expertise in communication, client relations, and innovative problem-solving drives a strong desire to transition into cybersecurity, focusing on the protection and enhancement of digital infrastructures. A solid foundation in business management and team dynamics supports a commitment to driving success within the cybersecurity domain. Eager to apply diverse skills to create secure environments that foster trust and resilience in technology.
Overview
15
15
years of professional experience
Work History
Field Sales Trainer
Window USA
01.2023 - Current
- Advise clients on design choices, boosting satisfaction and sales.
- Tailor solutions for customer engagement and loyalty.
- Collaborate with sales to improve conversion rates.
- Analyze trends for informed design recommendations.
- Exceed sales targets with personalized consultations.
- Optimized design strategies, leading to substantial increase in conversion rates and measurable growth in repeat business
- Fostered seamless cross-departmental communication, enhancing project execution and elevating overall customer experience
- Collaborated with management to identify training needs and improved onboarding processes for new sales representatives.
- Enhanced sales trainees' closing performance by 15% through targeted week-long training sessions.
OSR • Account Representative
Grainger
11.2019 - 01.2023
- Managed inventory for large-scale companies, improving accuracy and reducing costs significantly.
- Led strategic account management initiatives, driving substantial revenue growth and enhancing client relationships through tailored solutions and proactive service.
- Fostered cross-functional partnerships to streamline order processing, resulting in improved efficiency and customer satisfaction across diverse industry sectors.
- Conducted in-depth market analysis to identify emerging trends, enabling data-driven decisions that optimized inventory management and increased profitability.
Manager • General Manager
Arby’s (Inspired Brands)
01.2016 - 11.2019
- Managed 20+ team members, enhancing operational standards and profitability.
- Implemented strategic cost-saving initiatives, leading to measurable financial growth.
- Mentored staff, fostering professional development and reducing turnover significantly.
- Analyzed sales data to identify trends, adjusting strategies for peak hours. Optimized inventory management, reducing waste and improving profit margins at Arby’s location.
- Drove operational excellence, boosting profitability through strategic cost-saving initiatives and data-driven sales analysis at Arby’s location.
- Cultivated a high-performing team through mentorship and professional development, significantly reducing turnover and enhancing operational standards.
Manager • General Manager
Hardees
08.2010 - 01.2016
- Led team to transform the underperforming store into top regional performer.
- Managed operations, boosting sales and customer satisfaction.
- Developed leadership skills, mentoring new managers.
- Implemented strategies that enhanced efficiency and profitability.
- Drove significant improvements in store performance and morale.
- Fostered positive work environment, enhancing team cohesion. Partnered with suppliers to streamline inventory management, minimizing waste and costs.
- Ensured strict adherence to food safety standards, maintaining perfect health inspection scores. Meticulously managed budgets, controlling expenses.
Education
Associate of Science - Cyber Security
Southern New Hampshire University
Manchester, NH12-2025
Business Management
Troy University
01.2012
General Diploma - undefined
Prattville Highschool
Prattville, AL01.2010
Skills
- Service excellence
- Sales experience
- Strategic leadership
- Clear verbal communication
- Customer relationship management
- Team development
- Client communication skills
- Business administration
- Sales coaching expertise
- Sales data analysis
- Closing techniques
ADDITIONAL INFORMATION
- Achieving Baseline Goals
- Maintained a 40 to 60% closing percentage throughout consulting career
- Successfully managed as a general manager leading team of 20 or more for over 8 years
- Sold 2 million in gross sales in 2023 in Central Alabama in the poorest region in the state
- Personally drove over 65k miles a year and currently over 130k in 14 months
- Volunteered to work weekends for clients who needed special work
- Leadership
- Handled Grainger accounts before AM gets involved if possible
- Manages youth camp in Autauga County
- Led and promoted up to 15 Shift Managers
- Inspired competition amongst team mates to hit metrics
- Coached, trained, and inspired hundreds of team members
- Relevant Coursework & Academic Projects IT
- Computer Operating Systems (IT-202): Installed, configured, and troubleshot Windows and Linux workstations; managed system updates and driver issues
- Intro to Computer Networks (IT-212): Built and tested basic LAN topologies; diagnosed connectivity problems (IP conflicts, DHCP failures) using packet-sniffing tools
- Fundamentals of Information Technology (IT-200): Provisioned user accounts and groups in Active Directory-style labs; performed password resets and permission audits
Timeline
Field Sales Trainer
Window USA
01.2023 - Current
OSR • Account Representative
Grainger
11.2019 - 01.2023
Manager • General Manager
Arby’s (Inspired Brands)
01.2016 - 11.2019
Manager • General Manager
Hardees
08.2010 - 01.2016
Business Management
Troy University
General Diploma - undefined
Prattville Highschool
Associate of Science - Cyber Security
Southern New Hampshire University