Passionate, accomplished hospitality leader with extensive experience in all facets of full-service dining. Specializing in engaging team-building, operational execution, and delivering the highest quality products to clients. PROFESSIONALISM.
Overview
26
26
years of professional experience
Work History
Manager
Cooper’s Hawk Winery & Restaurant
Avon, IN
11.2022 - 02.2024
Gained extensive wine knowledge by immersing myself in a new area for me: The Tasting Room
Through learning about CH’s wine selections and processes, I have been able to expand my comfortability with discussing and suggesting wines
Increased guest survey scores to over 90% through connecting with the team, coaching, and providing fast feedback
The guest experience will never exceed the employee experience, so my goal is to put happy people in front of our guests
Decreased waste to under 1% to ideal beverage cost while decreasing overall cost to under 20% through organization, more thoughtful ordering, and getting the team members on board.
Hospitality Recruiting Partner
Goodwin Recruiting
Plainfield, IN
05.2021 - 09.2022
Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments
Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates
Conducted business within company guidelines and core beliefs, maintained requirements of sales and contacts.
General Manager
The District Tap
Indianapolis, IN
06.2019 - 02.2021
I was the General Manager of this high-volume ($5 mill+) new restaurant in the Wholesale District of Indianapolis
Developed, implemented and managed business plans to promote profitable food and beverage sales
Implemented inventory/accounting program for 3 units to take better advantage of increased purchasing power and streamlined invoice and cost management
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
Carefully interviewed, selected, trained and supervised staff
Set clear expectations and created positive working environment for employees
Built and leveraged community relationships to drive business and maximize catering programs.
Assistant General Manager |Kitchen Manager
Red Robin
Plainfield, IN
09.2017 - 06.2019
I was the Assistant General Manager/Kitchen Manager at the highest volume Red Robin in Indiana
Mentored and motivated team members to achieve challenging business goals
Strictly adhered to metrics mandates while increasing sales
Cultivated performance-based culture based on individual accountability, goal attainment and team achievement
Boosted yearly profits through process optimization and improved training
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
Food Cost- +.4% to Ideal, Beverage Cost- +.5% to Ideal
General Manager/Director of Operations
TGIFriday's
Indianapolis, IN
07.1998 - 05.2017
Worked my way from Assistant Kitchen Manager to Kitchen Manager to General Manager
Held DO/GM/KM duties simultaneously
Seamlessly opened new restaurant while sunsetting previous location (Indy Airport)
Opened 4 new restaurants, 2 as KM, 2 as GM
Kitchen Manager of year, Retention Excellence Awards
Consistently turned in COG below budget (Food 25%-26%, Bev 23%) as well as consistently running total hourly labor at 18%
Led and directed team members on effective methods, operations and procedures
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
Identified team weak points and implemented corrective actions to resolve concerns
Prepared for and executed new menu implementations
Developed, implemented and managed business plans to promote profitable food and beverage sales
Drove year-over-year business growth while leading operations, strategic vision and long-range planning
Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Education
Bachelor of Science - English Literature
Kent State University
Skills
Hands-on, coaching management style
Highly organized, detail-oriented
Continuous improvement obsessed
Integrity in everything
Goal achievement
Relationship Cultivation
Personal Information
Title: Hospitality Management
Timeline
Manager
Cooper’s Hawk Winery & Restaurant
11.2022 - 02.2024
Hospitality Recruiting Partner
Goodwin Recruiting
05.2021 - 09.2022
General Manager
The District Tap
06.2019 - 02.2021
Assistant General Manager |Kitchen Manager
Red Robin
09.2017 - 06.2019
General Manager/Director of Operations
TGIFriday's
07.1998 - 05.2017
Bachelor of Science - English Literature
Kent State University
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