Jimmy Castro
Egg Harbor Township,NJ
Summary
Manager Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Airport Ramp Agent
Spirit
06.2024 - Current
- Minimized damage to luggage and cargo by adhering to proper handling procedures at all times.
- Reduced flight delays by consistently maintaining punctual baggage handling and cargo
- Upheld strict adherence to FAA regulations and safety protocols during all aspects of ramp agent duties.
Territory Sales Manager
Auto Zone
07.2023 - Current
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Increased sales revenue by developing and implementing strategic territory plans.
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
Store Manager
Autozone
10.2021 - 07.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Commercial Manager
Autozone
04.2019 - 10.2021
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Monitored competitor activity, utilizing insights to inform strategic planning and decision-making processes.
Lot Attendant / Sales
Atlantic Auto Group
10.2015 - 04.2019
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
Education
Pleasantville High School
2009
Skills
- Customer Service
- Problem-Solving
- Team Leadership
- Route deliveries
Timeline
Airport Ramp Agent
Spirit
06.2024 - Current
Territory Sales Manager
Auto Zone
07.2023 - Current
Store Manager
Autozone
10.2021 - 07.2023
Commercial Manager
Autozone
04.2019 - 10.2021
Lot Attendant / Sales
Atlantic Auto Group
10.2015 - 04.2019
Pleasantville High School