Jimmy Cáceres
Miami,FL
Summary
I am writing to express my interest in pursuing a career in your company.
With over a decade of experience in HR, Sales, Customer service and restaurant management, I possess a diverse skillset that is highly relevant to the Human Resources field. Specifically, my background has equipped me with skills in recruitment, performance management, employee engagement, and team collaboration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Catering Operations Manager
Owner - JC Services
Miami, FL
02.2020 - Current
- Plan and coordinate all operations related to catering services, including menu planning, vendor management, hiring and training of staff, budget management, and event supervision
- Ensure customer satisfaction by ensuring quality standards are met in the preparation and presentation of food and beverages
- Supervise catering staff, providing feedback and training to ensure excellence in service and efficiency in operations
- Collaborate with the sales team to develop proposals and budgets for events
- Establish and enforce policies and procedures to improve the efficiency and profitability of catering operations
- Maintain long-lasting relationships with clients, managing any issues or concerns they may have and ensuring their needs are met.
Sales Associate
El Dorado Furniture Corp.
Miami, FL
06.2019 - 10.2021
- Greeting customers and providing them with information on the store's products and services
- Identifying customer needs and offering appropriate solutions and recommendations
- Assisting customers with their purchases, including providing product information, answering questions, and offering financing options
- Processing sales transactions, including handling cash and credit card payments
- Maintaining a clean and organized store appearance, including restocking inventory and arranging displays
- Collaborating with the sales team to meet sales targets and achieve store goals
- Maintaining up-to-date knowledge of product features and benefits, industry trends, and competitor products
- Following up with customers after the sale to ensure their satisfaction and build long-term relationships
- Participating in training and development programs to improve sales techniques and product knowledge
- Keeping track of inventory levels and placing orders as needed.
Restaurant Owner/Manager
Fritanga Amerrisque (Restaurant)
Miami, FL
12.2015 - 03.2020
- Developing and implementing business plans and strategies for the restaurant, including setting goals, budgets, and timelines
- Managing all aspects of the restaurant's operations, including menu planning, food and beverage preparation, staff scheduling, inventory management, and customer service
- Hiring, training, and supervising staff, including chefs, cooks, servers, bartenders, and other personnel
- Ensuring compliance with health and safety regulations, food safety standards, and labor laws
- Maintaining a high level of customer satisfaction through exceptional service, quality food and beverages, and a welcoming atmosphere
- Monitoring financial performance and making adjustments as needed to maximize profitability and minimize expenses
- Developing and maintaining relationships with suppliers, vendors, and other business partners
- Managing marketing and promotional activities, including advertising, social media, and community outreach
- Continuously evaluating and improving restaurant operations, including updating menus, adding new services or offerings, and implementing new technologies or systems
- Maintaining a strong presence in the restaurant community through involvement in industry organizations and events.
Server/Bartender
Restaurante Costa del Sol
Doral, FL
02.2016 - 06.2017
- Greeted customers and provided excellent customer service by seating diners comfortably; took customers' food and drink orders; collaborated with kitchen and bar staff for timely delivery of orders; memorized the menu; promoted appetizers, meals and drinks; delivered a memorable dining experience by resolving customer issues promptly
- Demonstrated exceptional interpersonal skills by providing customers with a positive and welcoming dining experience; consistently received positive feedback which led to referrals
- Delivered prompt, accurate and courteous service, ensuring customer needs and order requirements were met; prepared cocktails, beers, wines and other drinks as requested; provided suggestions for food and drink choices; processed cash and credit card payments; checked identification for alcohol purchases
- Maintained cleanliness of bar area and ensured all glasses, utensils, and equipment was sanitized and stored properly; replenished beverage stocks as needed.
Human Resources Manager Sales Division
Corporacion Dinant
Tegucigalpa, HND
02.2012 - 01.2014
- Recruiting, selecting, and onboarding sales staff, including sales associates, managers, and other sales-related positions
- Developing and implementing human resources policies and procedures specific to the sales division, including performance management, employee relations, and compensation and benefits
- Conducting training and development programs to enhance sales staff skills, including product knowledge, customer service, and sales techniques
- Monitoring and evaluating the performance of sales staff, including setting performance goals, providing feedback and coaching, and conducting performance evaluations
- Managing employee relations issues, including addressing employee concerns, resolving conflicts, and promoting positive employee relations
- Ensuring compliance with labor laws and regulations, including wage and hour laws, discrimination laws, and workplace safety regulations
- Analyzing sales data and trends to identify staffing needs, forecast sales volume, and plan recruitment and staffing strategies
- Collaborating with other departments, including marketing, operations, and finance, to ensure alignment and integration of human resources policies and practices
- Managing employee benefits programs, including health and wellness programs, retirement plans, and employee assistance programs
- Maintaining accurate records and documentation related to personnel files, compensation and benefits, and other human resources activities.
General Coordinator
ManpowerGroup
Tegucigalpa
01.2010 - 02.2011
- Recruitment and selection: Identify the personnel needs of the organization, draft job descriptions and post job advertisements, conduct interviews, and select suitable candidates for the organization
- Training and development: Identify employee training needs, coordinate and provide skills training and development, design training programs to improve employees' skills and competencies
- Performance management: Develop and coordinate the performance evaluation process, provide constructive feedback to employees to improve their performance, and provide development and professional growth plans
- Compensation and benefits: Design and administer compensation and benefits programs, including salaries, incentives, and benefits such as health insurance, vacation, and leave
- Employee relations: Create and maintain a positive work environment, foster company culture, promote employee engagement, and resolve labor disputes
- Personnel administration: Maintain accurate and up-to-date personnel records, manage leave and absence policies, and coordinate payroll and benefits management.
Education
Bachelor's degree - Humanities
UNICA
01.2004
Skills
- Bartending
- Serving
- Restaurant Experience
- Sales
- Catering
- Busser
- Microsoft Office
- POS
- Cash Handling
- Leadership
- Spanish
- Human Resources Management
- Performance Management
- Events Management
- Microsoft Excel
- Computer skills
- Microsoft Powerpoint
- Microsoft Word
- Restaurant Management
- Office Management
- Conflict Management
- Event Planning
- Employee Orientation
- Recruiting
- Financial Report Writing
- Communication skills
Certification
- Bartending School, Present
- Food Safety Manager, 2019 to 2024
Languages
Spanish
English
Portuguese
Assessments
- Customer focus & orientation, Proficient, December 2021
- Management & leadership skills: Planning & execution, Proficient, November 2022
Timeline
Catering Operations Manager
Owner - JC Services
02.2020 - Current
Sales Associate
El Dorado Furniture Corp.
06.2019 - 10.2021
Server/Bartender
Restaurante Costa del Sol
02.2016 - 06.2017
Restaurant Owner/Manager
Fritanga Amerrisque (Restaurant)
12.2015 - 03.2020
Human Resources Manager Sales Division
Corporacion Dinant
02.2012 - 01.2014
General Coordinator
ManpowerGroup
01.2010 - 02.2011
Bachelor's degree - Humanities
UNICA
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