Jimmy Chambers
Syracuse,NY
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Warehouse Management
Lepage Bakeries
Syracuse, NY
05.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
- Maintained schedule of class assignments to meet deadlines.
- Delivered products to customer locations on time.
- Achieved cost-savings by developing functional solutions to problems.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Site Manager
Bristol Myers Squibb
Syracuse, NY
01.2017 - 03.2022
- Managed daily operations of the site, including staff and contractors.
- Ensured compliance with safety protocols, regulations and standards.
- Developed strategies to improve operational efficiency and reduce costs.
- Monitored job progress to ensure quality standards were met.
- Coordinated workflow between departments to maximize productivity.
- Scheduled maintenance tasks and ensured all equipment was functioning properly.
- Responded promptly to customer inquiries or complaints.
- Maintained records of inventory, assets, personnel and other relevant data.
- Analyzed reports to identify areas for improvement in performance or cost savings.
- Prepared budgets and monitored expenses to stay within allocated limits.
- Performed inspections of the facility on a regular basis to ensure security measures were followed.
- Assigned tasks and delegated responsibilities among team members.
- Established policies, procedures and guidelines for the operation of the site.
- Provided training opportunities for existing staff in order to enhance their skillset.
- Mentored new employees on safety protocols, processes and procedures.
- Implemented systems for tracking employee attendance, performance reviews and payroll processing.
- Resolved conflicts between staff members in a timely manner.
- Collaborated with vendors for procurement of materials needed for projects.
- Negotiated contracts with suppliers for services such as catering or transportation needs.
- Organized events at the site such as conferences or workshops.
- Reviewed project plans regularly to ensure deadlines are met on time.
- Monitored worksite personnel to maintain high levels of quality and performance.
- Directed site activities to drive smooth operations and achieve quality assurance metrics.
- Interviewed and hired qualified candidates to fill open staff positions.
- Performed routine audits to maintain inventories, supplies and equipment.
- Complied with operational standards and OSHA regulations.
- Maintained safe operating compliance and verified that operations met best practice standards.
- Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.
- Inspected and evaluated physical condition of establishment to comply with safety, quality and service requirements.
- Employed cost management techniques to maintain budget and increase revenue.
- Maintained daily communication with subcontractors and inspectors to drive forward progress of project.
- Retained records of supplies and tools used and tasks performed for each project.
- Coordinated schedules of vendors and service providers to handle diverse operational and supply needs.
- Organized and participated in monthly on-site meetings with clientele and subcontractors.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Motivated and challenged staff to achieve results while offering developmental and educational opportunities.
- Modified plans in response to delays, bad weather or construction site emergencies.
- Managed and led team of workers in large-scale civil projects.
- Reduced employee and subcontractor turnover rate.
- Interpreted blueprints and plans and relayed information to team of workers.
- Communicated with local business owners and community members to facilitate use of resources.
- Developed long-range plans, conceptual designs and capital outlay requirements, driving process improvements.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed completed work to verify consistency, quality and conformance.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed business performance data and forecasted business results for upper management.
- Proposed or approved modifications to project plans.
- Created and managed budgets for travel, training and teambuilding activities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Education
Associates Degree - Hospitality Management
Onondaga Community College
Syracuse, NY05-2005
Skills
- Persuasive Speaking Skills Think of the most persuasive speaker in your organisation
- Empathy
- Adaptability
- Ability to Use Positive Language
- Clear Communication Skills
- Self-Control
- Taking Responsibility
- Patience
- Microsoft Office, email communication, data visualization, spreadsheets, communication, and collaboration platforms or software
- Information Security
- Report Generation
- Product Knowledge
- Data Collection
- Inbound and Outbound Calling
- Call Management
- Paperwork Processing
- Appointment Scheduling
- Scheduling
- Data Entry
- Complaint resolution
- Consultative Sales
- Account updating
- System implementation
- Computer Proficiency
- Store maintenance
- Reading Comprehension
- Sales expertise
- Report Preparation
- Route Management
- Order Processing
- Administrative Support
- Quality Control
- Technical Support
- Customer Education
- Customer Service
- Documentation
- Professional telephone demeanor
- Grammar
- High-energy attitude
- Multi-Task Management
- Clerical Support
- Adaptive team player
- Customer Relations
- Lead Generation
- Retail Marketing
- Payment Processing
- Service Upselling
- Typing [Number] WPM
- Product Education
- Staff Training
- Typing proficiency
- Problem Resolution
- Process Optimization
- Credit card payment processing
- Microsoft Excel
- Coordination
- Materials Transport
- Project management abilities
- Retail sales customer service
- Receiving support
- Research
- Office equipment proficiency
- Call Center Operations
- Customer Relationship Management (CRM)
- Calendaring
- Business development understanding
- Microsoft Outlook
- Document Control
- Microsoft Office Suite
- Microsoft Office expertise
- Stock management
- Filing
- Researching
- Active Listening
- Microsoft PowerPoint
- Account Management
- Team Development
- Spreadsheets
- Sales closing
- Problem-solving abilities
Timeline
Warehouse Management
Lepage Bakeries
05.2022 - Current
Site Manager
Bristol Myers Squibb
01.2017 - 03.2022
Associates Degree - Hospitality Management
Onondaga Community College
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