Jimmy Delap
West Point,CA
Summary
Assertive committed to keeping casino operations running smoothly and maintaining high-level guest satisfaction. Excellent command of table games rules with proven history of identifying and mitigating suspicious behavior. Effective at monitoring casino facilities for issues and to keep areas clean and organized. Effective, professional skilled at directing technicians to carry out necessary repairs. Experienced in exchanging currency for customers, arranging for security to escort winners and coordinating Table Games operations. Strong knowledge of Casino Operations, Communicative and team-oriented with proficiency in team work. Proven history of work ethic to meet team, individual and management objectives.
Overview
29
29
years of professional experience
Work History
Maintenance Supervisor
Jackson Rancheria Casino
Jackson, CA
01.1995 - 01.1996
- Assisted team in completing job tasks quickly and accurately with appropriate use of instruments and tools.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Analyzed and identified equipment failure root causes and initiated correction actions.
- Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime.
- Repaired equipment and machinery, performing maintenance according to updated industry standards.
- Overhauled, installed and repaired equipment, including centrifugal compressors, pumps, valves, separators and generators.
- Inspected alarm systems and monitors to comply with fire, carbon monoxide and other safety levels.
- Read and interpreted equipment and work orders to properly perform required maintenance services.
Table Games Dealer
Jackson Rancheria Casino
Jackson, CA
01.1996 - 01.1999
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Performed functional game duties quickly by efficiently handling money and chips.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Calmed down angry guests or patrons using skills in active listening and positive engagement.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Dealt various casino games, juggling multiple hands over shifts and guests nightly.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Exceeded customer satisfaction by finding creative solutions to problems.
Table Games Trainer
Jackson Rancheria Casino
Jackson, CA
01.1999 - 01.2001
- Kept all games in compliance with casino and gaming standards.
- Observed tables closely to spot errors and irregularities.
- Coached employees on procedures, compliance requirements and performance strategies.
- Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.
- Provided Training in all games for the Table Games Department. Including but not limited to new and current employees.
Table Games Pit Boss
Jackson Rancheria Casino
Jackson, CA
01.2001 - 01.2003
- Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
- Notified security department of identified or suspected illegal play activities and player behaviors.
- Established and enforced banks and table limits for each game type.
- Smoothly oversaw efficient and accurate monetary transactions between house and customers.
- Contacted security staff to escort patrons with large winnings to vehicles or hotel rooms.
- Addressed complaints quickly by actively listening to concerns and applying effective issue resolution skills to come up with creative and mutually satisfactory solutions.
- Moderated floor disputes to protect business assets and resolve customer service issues.
- Evaluated workers' performance to write performance reviews.
- Observed gamblers' behavior for signs of cheating and notified security staff.
- Observed gamblers to identify marking, switching and counting cards.
- Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
Table Games Shift Manager
Jackson Rancheria Casino
Jackson, CA
01.2003 - 11.2011
- Circulated gaming tables to monitor dealer operations and player participation.
- Interpreted game guidelines and betting limits.
- Monitored staffing levels for games and tables, arranging staff rotations and breaks.
- Set and maintained bank and table limits for each game.
- Resolved customer complaints and payout errors.
- Removed non-abiding players and card counters for non-compliance with established rules.
- Managed table games personnel by handling scheduling, task delegation and employee relations.
- Distributed complimentary hotel rooms, meals and discounts to players based on betting totals.
- Assessed staffing levels to verify proper shift coverage, staff rotations and breaks.
- Reviewed operational expenses, budget estimates, betting accounts and collection reports for accuracy.
- Addressed patron complaints and quickly payout errors and disputes.
- Established work schedules and station arrangements for daily shifts.
- Acquired in-depth knowledge of table games, rules and strategies.
- Supervised gaming tables and surrounding areas to enforce operational policies.
- Monitored card counting and suspicious behavior to proactively mitigate cheating.
- Explained game rules, betting limits and house policies.
- Collaborated with marketing personnel to promote casino services and events.
Owner/Operator
Porkys Pizza
Pioneer, CA
01.2012 - 12.2014
- Owned and operated a Pizza Restaurant in Pioneer, Ca
- In charge of daily operations and overseeing the business on a daily basis.
Water Well Technician
Points West Drilling
West Point, CA
01.2015 - Current
- Collected samples to assess water quality and tested for pH, hardness and sediment levels.
- Used forklifts, pumping equipment and air compressors frequently.
- Collected surface-water, groundwater and water-quality data, troubleshot equipment and ran station levels.
- Developed, coordinated and performed environmental compliance assessment audits and inspections, wrote detailed reports and formulated correspondence regarding technical issues.
- Performed site investigations and feasibility studies related to hydraulic and hydrologic impacts.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Skills
- Team Building
- Organizational Skills
- Friendly, Positive Attitude
- Working Collaboratively
- Relationship Building
- Critical Thinking
- Basic Math
- Training & Development
- People Skills
- Computer Skills
- Problem Resolution
- Customer Service
- Team Management
- Conflict Resolution
- Active Listening
- Work Ethic
- Reliable and Trustworthy
Timeline
Water Well Technician
Points West Drilling
01.2015 - Current
Owner/Operator
Porkys Pizza
01.2012 - 12.2014
Table Games Shift Manager
Jackson Rancheria Casino
01.2003 - 11.2011
Table Games Pit Boss
Jackson Rancheria Casino
01.2001 - 01.2003
Table Games Trainer
Jackson Rancheria Casino
01.1999 - 01.2001
Table Games Dealer
Jackson Rancheria Casino
01.1996 - 01.1999
Maintenance Supervisor
Jackson Rancheria Casino
01.1995 - 01.1996