Jimmy Dillon
Wichita Falls,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Consummate professional throughout career as a 23 year military member, 18 years as civil service employee and 25 years as local church pastor. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Gifted teacher with 30+ years of teaching experience in the classroom and in larger forums. Seeking part-time adjunct online teaching position to help students of all ages increase in knowledge and achieve personal educational goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Medical Staff Manager
Defense Health Agency
07.2005 - Current
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Facilitated meetings to communicate team performance goals and results.
- Managed department of defense credentialing system/database for 100+ medical providers and nursing staff
- Coordinated required staff training to ensure strict compliance with medical guidelines and state laws
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Completed field checks to verify licenses and permits for various business.
- Directed activities of workers searching records and provided technical guidance as necessary.
- Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
- Helped students explore concepts with engaging, learning-focused activities.
- Created and developed lesson plans to meet students' academic needs.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
Pastor
Trinity Baptist Church
01.1998 - Current
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
- Provided spiritual care through visitation, counseling, and prayer.
- Launched ministry expansion program, resulting in the development of future leaders in ministry programs
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Worked with stewardship to promote responsible biblical stewardship.
- Provided spiritual and administrative leadership to church and managed daily operations.
- Supervised associate pastors and staff leading education, youth, pastoral care, and older adult ministry programs.
- Assisted with organization and implementation of Sunday school activities.
- Distributed food and supplies to communities through mutual aid.
- Interacted with local community, building relationships with civic organizations and other churches.
Education Specialist
USAF - 82d Medical Group
08.2002 - 07.2005
- Managed and tracked educational program progress to identify strengths and opportunities for 720+ medical military personnel
- Developed military training program to inspire newly assigned personnel and maintain performance levels.
- Planned, formulated and assessed goals, policies, and activities designed to implement educational objectives and performance standards.
- Liaised between faculty, staff and administrators to coordinate educational program delivery.
- Implemented student assessment and evaluation processes, aiding program success.
- Monitored expenditures to remain within budgets and improve forecasting accuracy.
- Assessed individual military member needs to create lesson plans addressing academic strengths and interests while fostering development and growth.
- Coordinated departmental teams to successfully integrate new educational programs.
- Conducted conferences with parents and students to review progress, adjust academic plans, and renew enrollments.
- Collated feedback and performance data to create insightful program reports to brief medical executive staff for future educational enhancement.
Correctional Sergeant
USAF - 82d Security Forces Squadron
09.1998 - 08.2002
- Managed Regional Correctional facility with five staff members supporting 19 Department of Defense military bases
- Verified all correctional facility visitors carried proper identification and had no contraband before entering institution.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Responded to emergency situations and provided first aid following facility guidelines.
- Resolved issues and disputes between inmates professionally and respectfully.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Participated in development of correctional policies and procedures.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Monitored and confirmed compliance with safety standards and regulations.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
- Completed daily work report sheets and delegated tasks to employees.
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
Master Technical Training Instructor
82d Training Support Squadron - USAF
09.1994 - 09.1998
- Master Air Education & Training Command (AETC) Technical Instructor with 5000+ hours of classroom instruction
- Analyzed and evaluated training effectiveness and program outcomes for five military training courses
- Designed and delivered self-directed learning materials for 3000 students over four years
- Worked with a team of military and civilian courseware developers to customize courseware to accommodate military training needs.
- Developed lesson plans, instructional materials and written practice tests for military career and instructor training courses.
- Developed and implemented successful onboarding program.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Established and maintained quality control standards and revised as needed for training success
- Developed job-specific competencies and performance standards in compliance with USAF military training standards
Education
Master in Education - Instructional Leadership
Wayland Baptist University
Plainview, TX2012
Bachelor of Science - Occupational Education
Wayland Baptist University
Plainview, TX1997
Associate of Applied Science - Instructor of Technology
Community College of The Air Force
Montgomery, AL1997
Associate of Applied Science - Educational And Instructional Technology
Community College of The Air Force
Montgomery, AL1993
Skills
- Continuous Improvement Projects
- Agility Drills
- Customer Service Process Improvement
- Physical Therapy
- Clinical Staff Management
- Effective Multitasking
- Workflow Analysis
- Team Management Understanding
- Interpersonal Communication Skills
- Coaching Staff Management
- Compliance Requirements
- Document Organization
- Workflow Processes
- Lean Six Sigma
- Individual Trainings
- Strategic Goals
- Clerical Support
- Administrative Support
- Team Meetings
- Operational Standards
- Multimedia Coordination
- Customer Experience
- Customer Needs Assessments
- Performance Tracking and Evaluations
Accomplishments
- Developed Microsoft Excel spreadsheets to manage and track provider credentials.
- Keynote speaker at the European Baptist Convention in 1993
- Awarded Military Meritorious Service Medal 2X for outstanding military leadership and professional serviced
- Hand-selected to spearhead Air Force-wide Patient Safety initiative to enhance patient safety and staff performance
Certification
- Certified Green Belt with LEAN/SIX-SIGMA principles
- Licensed & Ordained pastor
- Ordained Deacon
- Master Certification in Patient Safety/Culture principles for DoD
Timeline
Medical Staff Manager
Defense Health Agency
07.2005 - Current
Education Specialist
USAF - 82d Medical Group
08.2002 - 07.2005
Correctional Sergeant
USAF - 82d Security Forces Squadron
09.1998 - 08.2002
Pastor
Trinity Baptist Church
01.1998 - Current
Master Technical Training Instructor
82d Training Support Squadron - USAF
09.1994 - 09.1998
Master in Education - Instructional Leadership
Wayland Baptist University
Bachelor of Science - Occupational Education
Wayland Baptist University
Associate of Applied Science - Instructor of Technology
Community College of The Air Force
Associate of Applied Science - Educational And Instructional Technology
Community College of The Air Force
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