Jimmy Dodwell
Greenville,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in Thoroughbred Horse industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
36
36
years of professional experience
Work History
Racing Manager
Steve Fidel
Greenville, TX
01.2023 - Current
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
President and Head Trainer
Highlander Training Center
Sulphur Springs, TX
07.2017 - 12.2022
- Developed policies, procedures, and short-term and long-term goals for the organization.
- Collaborated with staff members to ensure operational efficiency of the organization.
- Represented the organization at community events and public forums to promote its mission.
- Developed and executed strategic business plan to attain assigned metrics.
- Managed personnel issues including recruitment, hiring, training, performance evaluation, and termination.
- Provided leadership and guidance on budgeting decisions to maximize resources available.
- Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
- Resolved conflicts between staff members by listening attentively and providing constructive feedback.
- Coordinated work across departments to keep teams on track with company goals.
- Negotiated contracts with vendors for services such as IT maintenance or event catering.
- Determined performance goals and offered tactics for achieving milestones.
- Built talent pipeline to support business growth and enduring success.
- Maintained effective communication channels with all stakeholders involved in the organization's activities.
- Acted as an ambassador of goodwill for the organization by engaging positively with external parties.
- Managed and oversaw leadership team to meet established KPIs and achieve objectives and key results.
- Reviewed reports submitted by department heads to assess progress towards meeting objectives.
- Cultivated relationships with key stakeholders such as donors, volunteers, partners, and sponsors.
- Initiated projects aimed at improving customer service standards across departments.
- Analyzed data from surveys to identify areas for improvement in organizational operations.
- Ensured compliance with all applicable laws related to nonprofit organizations.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Hired, trained and mentored 22 staff members to maximize productivity.
- Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
- Optimized supply chain to reduce materials costs and improve distribution.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
- Evaluated potential new horses for purchase or lease by assessing their temperament, conformation, and soundness.
- Developed individualized training plans for each horse based on experience level and needs.
- Attended equine seminars to stay up-to-date on industry trends and best practices.
- Communicated with owners regarding progress and any changes needed to the training plan.
- Exercised horses regularly using various methods such as lunging, trail riding, cross-country jumping courses.
- Maintained accurate records of horse health history, vaccinations, feedings schedules, medications administered.
- Monitored horses' health and temperament for signs of injury and illness.
- Performed minor medical procedures such as wound treatment or administering medications.
- Prepared horses for travel.
- Worked closely with veterinarians to develop treatment plans for injured or ill animals.
- Monitored the progress of each horse in training to ensure goals were met.
- Ensured all safety protocols were followed when working with the horses.
- Assisted in transporting horses to shows or other locations as needed.
- Researched nutritional supplements that would benefit the overall health of the horses.
- Fostered relationships with customers by providing excellent customer service during lessons and events.
- Assisted farriers in trimming hooves or applying horseshoes as necessary.
- Coordinated care and upkeep of thoroughbred and standardized racehorses and yearlings and equipped horses to be champion athletes.
- Worked with riders and jockeys to break horse habits.
- Managed a team of grooms and assistant trainers to ensure tasks were completed efficiently.
- Reported to trainer on horse's progress and performance and discussed each horse's fitness or training concerns.
- Created detailed reports summarizing performance results from competitions or other activities.
- Perfected racehorse training and riding to prepare horses for competition and work.
- Taught jockeys how to direct and manage horses.
- Collaborated with ranch hands, vets and racers for comprehensive training.
- Followed exercise training programs laid out by horse trainer and walked, galloped and trotted horses regularly.
- Instructed riders on proper riding techniques for different types of horses.
- Taught and rode young thoroughbred horses to become accustomed to riding with groups of horses during racing career.
- Owned and trained racehorses in addition to serving as rider and designed exercise training programs for horses preparing to race.
- Scheduled training for riders and jockeys on specific horses.
- Evaluated animals for trainability and ability to perform.
- Observed animal physical conditions to detect illness or unhealthy conditions requiring medical care.
- Kept records documenting animal health, diet or behavior.
- Evaluated animals to determine temperaments, abilities or aptitude for training.
- Advised owners on strategies for continuing training and reinforcing lessons.
- Administered prescribed medications to animals.
- Trained horses or other equines using knowledge of breed characteristics, training methods and performance standards.
- Talked to or interacted with animals to encourage familiarization with human voices or contact.
- Retrained horses to break kicking, bolting or other bad habits.
- Placed tack or harnesses on horses to accustom horses to feel of equipment.
Head Trainer Farm Manager
Diamond D Ranch
Lone Oak, TX
07.2004 - 07.2017
- Monitored performance of all horses on the property; identified areas for improvement or potential health issues.
- Supervised employees responsible for feeding and exercising horses; provided feedback on job performance when needed.
- Enforced strict rules regarding rider safety while working with both children and adults.
- Provided guidance and instruction to riders during lessons as well as supervised trail rides when necessary.
- Ordered necessary supplies such as saddles, bridles, grooming products and blankets.
- Scheduled regular check-ups with veterinarians to monitor health of horses in the farm's care.
- Maintained accurate records related to individual horse health histories, vaccinations and other pertinent information.
- Interviewed prospective clients prior to allowing them access to facilities; ensured only qualified individuals were allowed on premises.
- Developed a comprehensive training program for horses under the farm's care.
- Assisted customers in selecting suitable horses based on their riding needs and abilities.
- Established protocols for handling emergencies such as colic or injury; communicated procedures clearly to staff members.
- Organized and maintained horse farm operations, including scheduling feedings, cleaning stalls, and managing staff.
- Developed relationships with suppliers to ensure access to quality hay, grain, veterinary care, equipment parts and other supplies.
- Conducted thorough inspections of barns, pastures and fields on a regular basis to ensure safety standards were met.
- Cared for livestock and monitored health and living spaces.
- Followed safety protocols when operating tools and equipment.
- Trained new workers on safety and ranch procedures.
- Provided water, food, vaccinations and healthcare for approximately 150 livestock.
- Worked with owner to determine ranch needs.
- Prepared horses for travel.
- Operated ranch equipment for animal care and transport or field irrigation.
- Monitored livestock health and informed ranch manager of issues.
- Closely monitored and recorded behavior and health of horses and livestock.
- Managed ranch schedules for livestock, special events and crops.
- Scheduled training for riders and jockeys on specific horses.
- Demonstrated working techniques, practices and optimal safety behaviors to workers, maximizing performance and reducing wasteful processes.
- Monitored weather conditions and adjusted strategies accordingly to avoid losses.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Documented all training activities including attendance records, feedback forms, surveys.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Recommended changes or improvements in existing training processes as needed.
- Resolved any issues raised by participants during the training session in a timely manner.
- Provided feedback on employee performance based on observed results during training sessions.
- Developed practical training programs to impart knowledge and improve individual skill sets.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
- Ensured compliance with established safety standards when conducting hands-on demonstrations or simulations.
- Evaluated potential new horses for purchase or lease by assessing their temperament, conformation, and soundness.
- Developed individualized training plans for each horse based on experience level and needs.
- Attended equine seminars to stay up-to-date on industry trends and best practices.
- Communicated with owners regarding progress and any changes needed to the training plan.
- Exercised horses regularly using various methods such as lunging, trail riding, cross-country jumping courses.
- Maintained accurate records of horse health history, vaccinations, feedings schedules, medications administered.
- Monitored horses' health and temperament for signs of injury and illness.
- Performed minor medical procedures such as wound treatment or administering medications.
- Worked closely with veterinarians to develop treatment plans for injured or ill animals.
- Ensured all safety protocols were followed when working with the horses.
- Monitored the progress of each horse in training to ensure goals were met.
- Assisted in transporting horses to shows or other locations as needed.
- Researched nutritional supplements that would benefit the overall health of the horses.
- Fostered relationships with owners by providing excellent customer service during lessons and events.
- Assisted farriers in trimming hooves or applying horseshoes as necessary.
- Coordinated care and upkeep of thoroughbred and standardized racehorses and yearlings and equipped horses to be champion athletes.
- Worked with riders and jockeys to break horse habits.
- Managed a team of grooms and assistant trainers to ensure tasks were completed efficiently.
- Reported to trainer on horse's progress and performance and discussed each horse's fitness or training concerns.
- Perfected racehorse training and riding to prepare horses for competition and work.
- Taught jockeys how to direct and manage horses.
- Collaborated with ranch hands, vets and racers for comprehensive training.
- Followed exercise training programs laid out by horse trainer and walked, galloped and trotted horses regularly.
- Instructed riders on proper riding techniques for different types of horses.
- Assisted with establishing and implementing innovative breeding and training program for pro-level racehorses.
- Owned and trained racehorses in addition to serving as rider and designed exercise training programs for horses preparing to race.
- Evaluated animals for trainability and ability to perform.
- Observed animal physical conditions to detect illness or unhealthy conditions requiring medical care.
- Kept records documenting animal health, diet or behavior.
- Evaluated animals to determine temperaments, abilities or aptitude for training.
- Advised owners on strategies for continuing training and reinforcing lessons.
- Administered prescribed medications to animals.
- Advised animal owners regarding purchase of specific animals.
- Trained horses or other equines using knowledge of breed characteristics, training methods and performance standards.
- Retrained horses to break kicking, bolting or other bad habits.
- Placed tack or harnesses on horses to accustom horses to feel of equipment.
Assistant Thoroughbred Horse Trainer
Diamond D Ranch
Lone Oak, TX
02.1991 - 07.2004
- Provided daily care and grooming of horses, including brushing, bathing, clipping, and hoof cleaning.
- Trained and rode horses across wide age range and exhibited excellent horse handling skills.
- Evaluated potential new horses for purchase or lease by assessing their temperament, conformation, and soundness.
- Developed individualized training plans for each horse based on experience level and needs.
- Exercised horses regularly using various methods such as lunging, trail riding, cross-country jumping courses.
- Monitored horses' health and temperament for signs of injury and illness.
- Performed minor medical procedures such as wound treatment or administering medications.
- Prepared horses for travel.
- Worked closely with veterinarians to develop treatment plans for injured or ill animals.
- Ensured all safety protocols were followed when working with the horses.
- Monitored the progress of each horse in training to ensure goals were met.
- Assisted in transporting horses to shows or other locations as needed.
- Assisted farriers in trimming hooves or applying horseshoes as necessary.
- Coordinated care and upkeep of thoroughbred and standardized racehorses and yearlings and equipped horses to be champion athletes.
- Managed a team of grooms and assistant trainers to ensure tasks were completed efficiently.
- Reported to trainer on horse's progress and performance and discussed each horse's fitness or training concerns.
- Taught jockeys how to direct and manage horses.
- Collaborated with ranch hands, vets and racers for comprehensive training.
- Followed exercise training programs laid out by horse trainer and walked, galloped and trotted horses regularly.
- Instructed riders on proper riding techniques for different types of horses.
- Assisted with establishing and implementing innovative breeding and training program for pro-level racehorses.
- Scheduled training for riders and jockeys on specific horses.
- Observed animal physical conditions to detect illness or unhealthy conditions requiring medical care.
- Evaluated animals to determine temperaments, abilities or aptitude for training.
- Administered prescribed medications to animals.
- Placed tack or harnesses on horses to accustom horses to feel of equipment.
Thoroughbred Horse Groom
Diamond D Ranch
Lone Oak, TX
02.1988 - 02.1991
- Cared for the horses by grooming, bathing, clipping and trimming manes and tails.
- Cleaned tack after each use ensuring it was in good working order.
- Maintained a clean and safe stable environment for the horses.
- Mucked out stalls to remove waste and debris and keep conditions sanitary.
- Monitored hay, bedding, supplements and other supplies levels to ensure adequate stock is available at all times.
- Administered medication as instructed by the veterinarian.
- Completed routine barn upkeep tasks such as stocking supplies.
- Cared for and groomed 9 horses each day.
- Provided daily exercise for the horses including riding, lunging, turn out and hand walking.
- Turned out horses to promote optimal exercise and health.
- Loaded hay bales into storage areas.
- Regularly monitored horses for any signs of illness or injury and reported to the owner.
- Assisted with farrier visits, vaccinations and worming schedules.
- Kept horses healthy and ready for activities by preparing and distributing feed and water on-schedule.
- Provided assistance during veterinary examinations or treatments if needed.
- Ensured that all feed buckets were clean and filled with fresh water on a regular basis.
- Checked fences regularly for damage or loose boards which could cause an injury to the horse or rider.
- Rendered aid to injured and sick horses and notified supervisors of additional care requirements.
- Performed general maintenance tasks such as painting fences, mucking out stalls.
- Instructed riders on basic equine health care practices such as cleaning hooves.
- Kept accurate records of daily care given to each horse including feeding times and vet visits.
- Observed correct procedures for handling dangerous machinery such as tractors, trailers.
- Assisted with foaling duties when necessary including monitoring mares before delivery, assisting with birth if needed.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Bathed and groomed horses using gentle techniques.
- Administered medications to horses.
- Assessed horses for injury and illness.
Education
Some College (No Degree) - Business Management
McLennan Junior College
WacoSome College (No Degree) - Business Management
Cedar Valley Community College
LancasterSkills
- Staff Management
- Performance Analysis
- Media Relations
- Technical Knowledge
- Human Resources Management
- Project Planning
- Employee Development
- Customer Service
- Schedule Management
- Adaptability
- Team Collaboration
- Attention to Detail
- Budget Administration
- Relationship Building
- Staff Development
- Good Judgment
- Hiring and Training
- Staff Training
- Interpersonal Skills
- Documentation and Reporting
- Work Planning and Prioritization
- Professionalism
- Managing Operations and Efficiency
- Professional Demeanor
- Goal Setting
- Business Planning
- Task Prioritization
- Computer Skills
- Problem-Solving
- Team Building
- Professional and Courteous
- Continuous Improvement
- Scheduling and Coordinating
- Training and Development
- Self Motivation
- Decision-Making
- Excellent Communication
- Performance Evaluation
- Multitasking
- Time Management
- Team Leadership
- Problem-Solving Abilities
- Time Management Abilities
- Positive Attitude
- Organizational Skills
- Preventive Maintenance
Timeline
Racing Manager
Steve Fidel
01.2023 - Current
President and Head Trainer
Highlander Training Center
07.2017 - 12.2022
Head Trainer Farm Manager
Diamond D Ranch
07.2004 - 07.2017
Assistant Thoroughbred Horse Trainer
Diamond D Ranch
02.1991 - 07.2004
Thoroughbred Horse Groom
Diamond D Ranch
02.1988 - 02.1991
Some College (No Degree) - Business Management
McLennan Junior College
Some College (No Degree) - Business Management
Cedar Valley Community College