Jimmy Edwards
CONCIERGE
303 51st Street NE ,DC
Summary
Dynamic concierge with a strong work ethic and exceptional customer service skills, honed at Borger Management. Recognized for enhancing guest satisfaction through effective problem-solving and a detail-oriented approach. Successfully trained staff to maintain high service standards while managing multiple tasks efficiently in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Concierge
Borger Management
01.2021 - Current
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Trained new concierge staff, ensuring consistent high level of service across team.
- Facilitated and coordinated transportation services for guests.
Front Desk Receptionist
400 M St APARTMENTS
04.2013 - 05.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
Concierge
Planned Companies
01.2022 - 04.2025
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Responded to guest inquiries to maximize guest satisfaction.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Education
Diploma -
NORTHWESTERN HIGH SCHOOL
Hyattsville, MD06.1999
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
Timeline
Concierge
Planned Companies
01.2022 - 04.2025
Concierge
Borger Management
01.2021 - Current
Front Desk Receptionist
400 M St APARTMENTS
04.2013 - 05.2018
Diploma -
NORTHWESTERN HIGH SCHOOL
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