Summary
Overview
Work History
Education
Skills
Timeline
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Jimmy Enriquez

Shawnee,KS

Summary

Customer service professional with extensive experience at Hertz Rental, specializing in problem-solving and team collaboration. Expertise in creating training materials and improving customer satisfaction through clear communication. Notable for implementing innovative solutions that enhance operational efficiency and promote a positive workplace culture.

Overview

26
26
years of professional experience

Work History

Retail Sales Associate

Big Lots
Shawnee, ks
05.2023 - 03.2025
  • Resolved customer issues through knowledgeable service, promoting high satisfaction levels.
  • Exceeded expectations by implementing creative solutions for customer challenges.
  • Delivered exceptional service via face-to-face and phone interactions with customers.
  • Organized promotional displays and merchandise arrangements to drive sales effectively.
  • Processed returns and exchanges in compliance with store policies.
  • Supported colleagues to cultivate a collaborative work environment.
  • Collaborated with diverse teams to achieve objectives and tackle product-related challenges.
  • Answered customer inquiries and facilitated assistance to enhance satisfaction.

Customer Service Specialist & Trainer

Hertz Rental
Oklahoma City, Oklahoma
10.1998 - 04.2017
  • Responded to customer inquiries with comprehensive product and service information by phone and email.
  • Resolved complex issues by researching solutions and collaborating with colleagues across departments.
  • Investigated complaints using analytical skills to determine root causes for effective resolution.
  • Facilitated smooth billing processes by informing customers about procedures and managing payments.
  • Developed training content for new hires while offering performance insights during sessions.
  • Adopted flexible teaching strategies tailored to learner needs, enhancing training effectiveness.
  • Maintained professionalism in stressful situations, diffusing tension effectively when needed.
  • Provided continuous updates to systems, capturing detailed order specifics and customer data.

Education

Some College (No Degree) -

Oklahoma State University
Stillwater, OK

Skills

  • Team collaboration
  • Performance training
  • Problem solving
  • Problem-solving
  • POS system operation
  • Customer assistance
  • Retail merchandising expertise
  • Verbal and written communication
  • Friendly and outgoing
  • Curriculum development
  • Assessment creation
  • Customer relationship management
  • Flexibility in teaching
  • Clear verbal communication
  • Group and individual instruction
  • Course planning
  • Classroom oversight
  • New hire training
  • Classroom experience

Timeline

Retail Sales Associate

Big Lots
05.2023 - 03.2025

Customer Service Specialist & Trainer

Hertz Rental
10.1998 - 04.2017

Some College (No Degree) -

Oklahoma State University

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Jimmy Enriquez