Jimmy Esposito
Lakewood,NJ
Summary
Proven track record in enhancing visitor engagement and maintaining high standards at Lakewood Township, demonstrating exceptional visitor service and security awareness. Spearheaded a top-rated radio show, showcasing adeptness in adaptive learning and community relations. Achieved significant attendance growth through innovative promotion, leveraging skills in tour guiding . Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Museum Attendant
Lakewood Township
03.2023 - Current
- Assisted in maintaining a safe and welcoming environment for visitors, ensuring their enjoyment and satisfaction.
- Enhanced visitor experience by providing informative and engaging guided tours of the museum.
- Developed strong relationships with patrons through attentive listening skills and genuine interest in their experiences at the museum.
- Contributed to increased attendance rates through proactive promotion of special events and exhibits.
- Maintained cleanliness and organization in all public areas of the museum, contributing to a positive visitor experience.
- Ensured preservation of artifacts by carefully handling, cleaning, and storing them according to established protocols.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Provided information about current and future events at facility.
Clerk 1
Lakewood Township
04.2020 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Answered Phones in an extremely high call volume environment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Park Liaison/Security Officer
Lakewood Township
06.2007 - Current
- Greeted and Welcomed groups ,civic and sporting organizations who leased the parks facilities.
- Available at events to answer questions and accommodate patrons in the park.
- Make sure the rules and regulations of the parks were observed.
- Overseen the proper opening and closing of seven parks.
- Reporting observations and conditions in the parks to management.
Senior Companion Radio Show
S.B.G Radio Productions
02.1999 - 03.2007
- Plan,coordinate,and host a weekly radio show geared toward issues and concerns of the Senior Community
- Interviewed local politicians,community and business leaders,senior citizens and other newsmakers to address topical issues.
- Field on air calls from listeners ,encouraged interactive discussions.
- Responsible for booking talent to appear on the show.
- Established a substantial listener base,rated #1 program during time slot for Monmouth and Ocean County Market.
Account Executive
Senior Companion
02.1995 - 02.1999
- Directed a Management team that planned and coordinated the start up of a monthly news paper geared toward the senior community .
- Managed sales ,marketing,and community relations activities.
- Served as a liaison between the newspaper and the senior community in Ocean and Monmouth Counties.
- Developed , produced and hosted a talk radio program which aired bon both 1160 WOBM-Am and WPDQ-FM.
Education
Bachelor of Science - Psychology
Elmira College
Elmira, NYAssociate of Arts - Business Administration
Ocean County College
Toms River, NJSkills
Cleaning procedures
Visitor engagement
First Aid Training
Security awareness
Tour Guiding
Adaptive Learning
Timeline
Museum Attendant
Lakewood Township
03.2023 - Current
Clerk 1
Lakewood Township
04.2020 - Current
Park Liaison/Security Officer
Lakewood Township
06.2007 - Current
Senior Companion Radio Show
S.B.G Radio Productions
02.1999 - 03.2007
Account Executive
Senior Companion
02.1995 - 02.1999
Bachelor of Science - Psychology
Elmira College
Associate of Arts - Business Administration
Ocean County College