Summary
Overview
Work History
Education
Skills
Military Background
Timeline
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Jimmy Fulleros

Santa Clara,CA

Summary

Goal-oriented System Engineer with experience in data center and engineering lab settings. Forward-thinking when reviewing project requirements to determine precise solutions. Composed professionalism when working under tight schedules and limited budgets to achieve innovative designs meeting and exceeding objectives. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Senior Field Engineer

Phononic Inc
Durham, North Carolina
09.2022 - 03.2023
  • Provided technical support for hardware and software troubleshooting, maintenance, and repairs of equipment in the field.
  • Developed technical documentation such as installation instructions and user manuals.
  • Maintained accurate records of service calls and customer feedback.
  • Trained customers on the proper use of new products or services provided by the company.
  • Monitored performance metrics such as uptime and response time for all systems within assigned areas.

Senior Field Sales Engineer

Hyve Solutions
Fremont
12.2020 - 09.2022
  • Identified customer needs and recommended solutions based on those needs.
  • Collaborated with internal departments to ensure timely deliveries of products or services.
  • Negotiated pricing agreements with clients according to established guidelines.
  • Conferred with customers and engineers to assess equipment needs and determine system requirements.
  • Performed in customer role to translate needs to internal product teams.
  • Discussed equipment needs with customers and engineers to determine system requirements.
  • Conducted on-site product demonstrations, installations, and trainings.

Service Delivery Manager

Rahi Systems
Fremont
07.2018 - 07.2019
  • Managed communications between internal teams and external customers regarding product updates or changes in services offered.
  • Ensured SLA compliance and maintained service delivery quality standards.
  • Coordinated activities between departments to ensure smooth service delivery process.
  • Created reports on service delivery metrics, such as response time, resolution rate.a
  • Established relationships with external stakeholders to support service delivery operations.
  • and Maintained records of customer interactions and complaints for future reference.
  • Participated in strategic planning initiatives related to improving overall service quality levels.
  • Oversaw 12 staff members for day-to-day operation and delivery

Application Support Engineer

Kioxa
San Jose
11.2017 - 07.2018
  • Developed and implemented application support processes to ensure high availability of critical applications.
  • Analyzed and monitored system performance metrics such as CPU utilization, memory usage, and disk space.
  • Performed root cause analysis for complex production incidents and implemented preventive measures accordingly.
  • Created detailed documentation for new or existing applications to facilitate user understanding and adoption.
  • Conducted research into emerging technologies related to application development in order to recommend improvements.
  • Collaborated with other IT teams on system integration projects involving multiple platforms and technologies.
  • Provided training sessions for users regarding the use of key enterprise-level software applications.

Technical Support Engineer

Springpath Inc
Sunnyvale
11.2015 - 11.2017
  • Provided technical support to customers by troubleshooting and resolving hardware and software issues.
  • Configured, maintained, and monitored computer systems for optimal performance.
  • Installed and tested operating systems, applications, updates, patches, and service packs.
  • Conducted research on technical products to make recommendations to customers.
  • Diagnosed hardware failures using appropriate tools such as multimeters or logic analyzers.
  • Supported virtualization technologies such as VMware ESX and ESXi Server or Microsoft Hyper-V.
  • Collaborated with teams to solve technical customer problems across product suites.
  • Asked customers targeted questions to diagnose problems and provided timely solutions.

Education

Associate of Applied Science -

Heald College
Fresno, CA
04-2001

Skills

  • Virtual Machines
  • Network configuration
  • Hardware testing
  • Rack level integration
  • Server Integration
  • Engineering Support
  • Service request management
  • Subcontractor Management
  • Proficiency in Linux
  • System Maintenance
  • Site Inspections
  • Troubleshooting
  • System setup and configuration
  • Leadership Roles
  • Customer Support

Military Background

AVIATION MACHINIST MATE SECOND CLASS MOS 2A671 | 11/1988 -11/1999

UNITED STATES NAVY | NAS Lemoore California

· Aircraft (F4, F-14, FA18-E/F)

· Served with distinction   across several duty stations.

· Received multiple   commendations for exemplary service.

· Honorably Discharged

FUEL TECHNICAL SERGEANT MOS 2F0X1 | 10/2003-10/2019

UNITED STATES AIRFORCE RESERVE | Moffett Field,   California

· Aircraft [SH-60, C-130)

· Served with distinction   across several duty stations.

· Received multiple   commendations for exemplary service.

· Honorably Discharged

Timeline

Senior Field Engineer

Phononic Inc
09.2022 - 03.2023

Senior Field Sales Engineer

Hyve Solutions
12.2020 - 09.2022

Service Delivery Manager

Rahi Systems
07.2018 - 07.2019

Application Support Engineer

Kioxa
11.2017 - 07.2018

Technical Support Engineer

Springpath Inc
11.2015 - 11.2017

Associate of Applied Science -

Heald College

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Jimmy Fulleros