Jimmy Gillen
Cape Coral, FL,Cell
Summary
Dynamic professional with expertise in debt recovery and customer service, honed at Caldwell and Gregory. Proven track record in enhancing revenue through effective payment negotiation and fostering positive client relationships. Recognized for meticulous financial reporting and exceptional communication skills, contributing to team training and operational efficiency.
Overview
24
24
years of professional experience
Work History
Money Collector
Caldwell and Gergory
09.2005 - 02.2025
- Collaborated with management to develop strategies for increasing revenue through effective collection techniques.
- Provided exceptional customer service during collections calls, fostering positive relationships while resolving financial matters.
- Maintained detailed records of all collection activities, providing accurate reporting to supervisors on progress and performance.
- Assisted in training new team members on collection procedures and best practices, ensuring consistent performance across the team.
Warehousemen
La-Z-Boy Home Furnishings & Decor
11.2000 - 08.2005
- Improved accuracy in order picking through meticulous organization and attention to detail.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Assisted in the development of a more efficient warehouse layout, maximizing space utilization while maintaining accessibility for workers and equipment.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
Education
Associate of Science - Medical Genetics
Southwest Florida College
Fort Myers, FLSkills
- Customer service
- Complaint handling
- Communication skills
- Patience and persistence
- Cash handling expertise
Timeline
Money Collector
Caldwell and Gergory
09.2005 - 02.2025
Warehousemen
La-Z-Boy Home Furnishings & Decor
11.2000 - 08.2005
Associate of Science - Medical Genetics
Southwest Florida College
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