Jimmy Gonzalez
Los Banos,CA
Summary
Proven performer with a history at The Old Spaghetti Factory International Inc., where upselling strategies significantly boosted sales. Demonstrates exceptional customer service and organizational skills, adept at enhancing guest experiences and streamlining operations. Expert in cash handling and fostering positive, professional relationships, consistently achieving and surpassing goals.
Overview
8
8
years of professional experience
Work History
Server
The Old Spaghetti Factory International Inc.
08.2022 - 10.2024
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Picker Packer
Amazon
10.2020 - 07.2022
- Stocked designated items on shelves, end caps and displays.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Assisted with loading and unloading trucks, ensuring proper handling of fragile items to minimize breakage or damage.
- Demonstrated adaptability during peak season periods by quickly adjusting to increased workloads and demands.
Sales Associate
Polo Ralph Lauren
03.2017 - 12.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
GED -
Los Banos High School
Los Banos, CA05.2020
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Positive and professional
- Organizational Skills
Timeline
Server
The Old Spaghetti Factory International Inc.
08.2022 - 10.2024
Picker Packer
Amazon
10.2020 - 07.2022
Sales Associate
Polo Ralph Lauren
03.2017 - 12.2019
GED -
Los Banos High School
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