Jimmy Guest
Atlanta,GA
Summary
EXECUTIVE SUMMARY
Enterprise CIO/CTO driving value creation, transformation, and scalable platform growth across global public company and private equity environments. Proven operator in services-based and facilities businesses, aligning technology with revenue expansion, operational efficiency, and margin improvement.
Builder of large-scale, revenue-generating digital platforms, including leading transformation of traditional contact center operations into next-generation digital engagement models supporting hundreds of millions in annual revenue.
Business-minded technology leader who partners with executive leadership, clients, and go-to-market teams to define the art of the possible and directly support revenue generation.
CORE LEADERSHIP IMPACT
· Scaled CXaaS platform from $1M to $12M+ (50–65% margins)
· Drove digital platform growth supporting $44M → $680M in embedded annual revenue
· Reduced $58M annual outsourcing spend through operating model transformation
· Led global organization of 120+ across engineering and transformation
· Managed $16M+ technology portfolio aligned to growth and efficiency
· Led global pre-sales and solution strategy across 28 countries
Business-minded technology leader who partners with executive leadership, clients, and go-to-market teams to define the art of the possible and directly support revenue generation.
Overview
34
34
years of professional experience
Work History
Vice President Information Technology
Sutherland Global Services
Atlanta, GA
03.2017 - Current
· Lead global technology strategy, platforms, and operations for a multi-billion-dollar services business
· Built and scaled Sutherland Connect (CXaaS) into a high-margin, revenue-generating platform, owning a digital P&L
· Led transformation of traditional contact center operations into AI-enabled digital engagement platforms, significantly expanding revenue and margin profile
· Established end-to-end product capability spanning strategy, commercial modeling, and lifecycle ownership
· Partner with executive leadership and go-to-market teams to directly support revenue growth
· Lead global pre-sales and solution strategy across 28 countries
· Lead global team of 120+ across engineering, architecture, and transformation
· Transformed global BRM function (35) into proactive driver of automation and efficiency
· Standardized platforms to improve scalability and reduce fragmentation
· Engage industry analysts and represent company strategy across market-facing forums
Director of IT - Enterprise Application Integration & Development
ABM Industries (including OneSource Facility Services, Acquired 2007) (~$8B Revenue, Publicly Traded Facilities Services Company)
Atlanta, GA
02.2001 - 02.2017
· Led enterprise technology strategy within large-scale facilities services environment
· Managed $35M capital and $7.6M operating budgets
· Reduced labor costs by 20% through workforce and system optimization
· Built mobile platforms improving field productivity
· Led ERP transformation reducing customizations by 80%
· Standardized operations across business units
Early Career History
Flowers Foods | Cox Communications | Savannah Foods | PNI Technologies
Atlanta
06.1992 - 02.2001
Progressed from software engineer to consulting leader supporting ERP and enterprise platforms across telecommunications, manufacturing, and CPG environments
Education
Armstrong State College And University (Georgia Southern University)
06-1993
PROFESSIONAL HEADLINE
Enterprise CIO / CTO | Public Company & Private Equity Transformation | AI & Digital Platforms | Services & Facilities Operator
Websites
Accomplishments
- Led CX digital platform growth from $ 44 million to $ 680+ million embedded annual revenue.
- Eliminated $ 58 million annual outsourcing spend by transforming IT department from a single 100% major vendor engagement to an in-sourced IT team of 150+
- Realized over $5 million annual synergies by consolidating/establishing strategic outsourcing partners relationships to increase capacity while significantly improving operational throughput.
- Reorganized IT teams to increase, customer satisfaction, solution delivery, and the ability to take on and M&A activity.
- Launched and established governance as product manager of Digital Transformation & CX platforms, inclusive of commercialization and SaaS delivery. Revenue increase of 35% annually over 5+ years
- Co-Led the planning and execution of a $25M JDE & Oracle ERP transformation alongside major business transformation.
- Eliminated 38 IT audit deficiencies by streamlining governance process to drive strategic alignment between IT and business strategy while adhering to SOX 404 requirements.
- Reduced 80% of ERP and back-office customizations in parallel launch of company transformation.
- Led the design, development, and deployment of ABM's "Mpower" platform, an HTML5 "operationson-the-go" mobile access for operational employees providing fast, single sign-on access.
- Established a Salesforce (SFDC) COE, technical and project management team re-purposing existing resources that were proficient with other technologies.
Affiliations
Atlanta CIO Advisory Board (2019 - Current)- HMG Strategy
SPEAKING ENGAGEMENTS
Speaker: The Tech Leader as Enterprise Change Agent, Cultural Change and Enabling the Digital Business Juggernaut
Timeline
Vice President Information Technology
Sutherland Global Services
03.2017 - Current
Director of IT - Enterprise Application Integration & Development
ABM Industries (including OneSource Facility Services, Acquired 2007) (~$8B Revenue, Publicly Traded Facilities Services Company)
02.2001 - 02.2017
Early Career History
Flowers Foods | Cox Communications | Savannah Foods | PNI Technologies
06.1992 - 02.2001
Armstrong State College And University (Georgia Southern University)